Alexandria, Virginia, United States · Hybrid
Job DetailsJob Location: Alexandria, VA 22314Position Type: Full TimeAt SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not onl…
Skills: Cash Handling, Customer Service, Sales Techniques, Cross-selling, Interpersonal Communication
Alexandria, Virginia, United States · Hybrid
Job DetailsJob Location: Alexandria, VA 22314Position Type: Full TimeAt SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not onl…
Skills: Mortgage Processing, Underwriting Guidelines, Encompass, Microsoft Word, Microsoft Excel
Alexandria, Virginia, United States · Hybrid
Job DetailsJob Location: Alexandria, VA 22314Position Type: Full TimeAt SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not onl…
Skills: Card Processing, Payment Operations, ATM Management, Dispute Processing, Fraud Strategy
Alexandria, Virginia, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Responsible for processing financial transactions and assisting members with their banking needs. The role involves cross-selling credit union products and maintaining operational compliance.
Requires at least one year of experience in teller or customer service roles with cash handling and sales experience. Proficiency in Windows-based environments and strong communication skills are essential.
Job DetailsJob Location: Alexandria, VA 22314Position Type: Full TimeAt SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.
Diversity and Inclusion: Work in an environment that values and respects all team members
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
Flexible Work Options: Potential work-from-home options after the introductory period
Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
Tuition Reimbursement: Support for your ongoing education and career development
Commute/Parking Incentives: Financial incentives for your daily parking
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
Gym Reimbursement: Stay healthy with our gym membership reimbursement program
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment
Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.
State Department Federal Credit Union is seeking a Branch MSR I. This role is responsible for assisting members and potential members with their financial needs, including explaining credit union services, processing transactions, resolving inquiries, and directing members to appropriate resources. The position combines teller operations with exceptional customer service to enhance member satisfaction and promote the credit union’s products and services.
Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
Perform opening and closing duties for the branch as assigned.
Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.
Utilize sales techniques to cross-sell credit union products and services based on member profiles.
Maintain compliance with SDFCU's policies, including BSA/Compliance logs.
Collaborate with team members to ensure operational efficiency.
Provide feedback to supervisors regarding teller line operations and member interactions.
Promote the credit union's positive image within the community.
Minimum of 1 year of experience in teller or customer service roles, including cash handling and sales
Excellent interpersonal and communication skills
Strong organizational and judgement capabilities
Proficiency in typing and working in a Windows-based PC environment
Your Finances Mean the World to Us®
State Department Federal Credit Union (SDFCU) provides a comprehensive range of financial products. Our commitment to financial well-being extends beyond banking products, offering resources for auto and home buying, estate planning, scholarships, credit monitoring, and debt counseling to help members achieve their goals. Established in 1935, SDFCU serves over 90,000 members worldwide with $2.8 billion in assets. Our diverse membership includes individuals from the Department of State and affiliated Select Employee Groups. SDFCU is headquartered in Old Town Alexandria, VA, with 6 branches, and is federally insured by the NCUA. Explore our diverse career opportunities at sdfcu.org/careers. We offer competitive compensation packages, health care benefits, tuition reimbursement, generous paid time off, and more. SDFCU is an Equal Opportunity Employer dedicated to fostering diversity, equity, inclusion, and belonging among its employees, members, and partners.
Offices: 1630 King Street, Alexandria, Virginia, US
Your Finances Mean the World to Us®
State Department Federal Credit Union (SDFCU) provides a comprehensive range of financial products. Our commitment to financial well-being extends beyond banking products, offering resources for auto and home buying, estate planning, scholarships, credit monitoring, and debt counseling to help members achieve their goals. Established in 1935, SDFCU serves over 90,000 members worldwide with $2.8 billion in assets. Our diverse membership includes individuals from the Department of State and affiliated Select Employee Groups. SDFCU is headquartered in Old Town Alexandria, VA, with 6 branches, and is federally insured by the NCUA. Explore our diverse career opportunities at sdfcu.org/careers. We offer competitive compensation packages, health care benefits, tuition reimbursement, generous paid time off, and more. SDFCU is an Equal Opportunity Employer dedicated to fostering diversity, equity, inclusion, and belonging among its employees, members, and partners.
Offices: 1630 King Street, Alexandria, Virginia, US
