THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-…
Skills: IT operations management, Infrastructure troubleshooting, ITIL, Change management, Data center operations
Vice President, Reward, EMEA I am growing the People & Culture team at STACK Infrastructure and looking for an experienced Reward, Compensation and Benefits leader to join us in the UK in an EMEA-wide role. Reward is mor…
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
Skills: Data center operations, Critical engineering, Electrical systems, Mechanical systems, HVAC
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
Skills: Electrical network maintenance, LV and HV switching, Data centre operations, Critical infrastructure management, Root-cause analysis
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
Skills: Project management, Data center operations, Vendor management, Mechanical systems, Electrical systems
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
Skills: Critical operations management, Data center operations, Incident management, Risk management, Maintenance planning
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-…
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-…
Skills: Public Relations, Media Relations, Corporate Communications, Reputation Management, Crisis Communications
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
Skills: Project Management, Data Center Fit-out, BIM, Stakeholder Management, Technical Design Review
San Francisco, California, United States · On-site
$171k–$190k/yr
Senior$9.3B raised
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-…
Company Overview STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK co…
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-…
Skills: Curriculum Development, Training Delivery, Needs Assessment, Stakeholder Relationship Management, ILT and vILT Training
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-…
Senior Manager, Controls & Reporting - Controls & Reporting team
City of London, England, United Kingdom · Hybrid
Senior+$9.3B raised
Senior Manager, Controls & Reporting - Controls & Reporting team Location – London, United Kingdom Role Summary As Senior Manager, Controls & Reporting, you will lead the function that brings consistency, governance and …
Reporting Manager - Controls & Reporting team Location – London, United Kingdom Role Summary As Reporting Manager, you will lead the reporting capability that provides clear, accurate and timely insight across STACK Infr…
Skills: Project Controls, PMO, Executive Reporting, Data Validation, Power BI
Tools & Process Manager – Controls & Reporting team
City of London, England, United Kingdom · Hybrid
Senior$9.3B raised
Tools & Process Manager – Controls & Reporting team Location – London, United Kingdom Role Summary As Tools & Process Manager, you will shape the systems, processes and standards that enable consistent, efficient project…
Skills: Project Governance, Business Process Management, Document Control, Stakeholder Management, Process Improvement
Senior Planning Manager – Data Centre Infrastructure
Frankfurt, Hesse, Germany · Hybrid
Senior+$9.3B raised
Senior Planning Manager – Data Centre Infrastructure Locations – Frankfurt | Geneva | Zurich Role Summary As Senior Planning Manager within our Planning & Scheduling department, you will lead planning strategy across STA…
Skills: Construction Planning, Primavera P6, Oracle Primavera Cloud, Critical Path Method (CPM), Earned Value Management
Talent Acquisition Partner - Engineering & Infrastructure (Data Centre) Role Summary The rapid growth of AI and cloud computing is driving unprecedented investment in digital infrastructure. At STACK Infrastructure, we'r…
THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-…
Skills: Financial Modeling, Business Case Analysis, Variance Analysis, ROI Calculation, MOIC Calculation
The IT Operations Manager leads infrastructure troubleshooting, manages IT ticketing systems, and ensures high availability and performance of systems. They are responsible for developing policies, overseeing incident resolution, and managing team performance against service level agreements.
Requirements
Candidates must hold a bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT operations management, strong ITIL knowledge, and background in infrastructure and security are required.
Full job description
THE COMPANY:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE POSITION:
At STACK, the IT Operations Manager provides leadership in troubleshooting and resolving complex and day-to-day infrastructure issues, minimizing downtime, and maintaining business productivity. The position requires expertise in operating & maintaining highly available, secure, and scalable infrastructure. The position works under minimal direction with considerable latitude for the use of initiative and independent judgment. This position requires strong technical knowledge, as well as excellent leadership, interpersonal and communication skills. Responsibilities include but are not limited to:
Creates, assigns, and manages infrastructure support in the IT ticketing system; monitors and/or escalates tickets ensuring any company-critical event-based system issues are resolved in a timely manner to minimize business or customer impact.
Provide leadership in troubleshooting and resolving complex and day-to-day IT issues, minimizing downtime, and maintaining business productivity.
Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Develop and maintain policies, procedures, and processes.
Implement an asset inventory system and life cycle maintenance program.
Responsible for monitoring key system performance metrics.
Collaborate with global IT Management peers in supporting our global user base and operations needs including design, buildout, and documentation of new tools and processes.
Oversee the resolution of critical incidents, managing the escalation process to minimize the impact on customers and end-users.
Coordinate with technical teams and service providers to ensure swift incident resolution and effective stakeholder communication.
Conduct post-incident reviews to identify areas for improvement and implement corrective actions.
Lead efforts to identify and investigate recurring incidents, working closely with technical teams to determine root causes and long-term resolutions.
Develop and maintain a problem knowledge base, ensuring relevant information is easily accessible to team members and stakeholders.
Maintain accurate documentation of configurations, procedures, and troubleshooting steps.
Prepare regular reports on infrastructure performance, security incidents, and other relevant metrics.
On-call availability required to respond to emergency situations.
THE DETAILS:
Location: Denver, CO
Travel: Domestic travel required up to 25%
Must be eligible to work in the United States
Must pass a comprehensive background screening.
MUST-HAVE QUALIFICATIONS:
Bachelor's degree in Information Technology, Computer Science, or a related field
Proven experience in IT operations management
In-depth knowledge of IT infrastructure, systems, and security
Experience with budgeting and resource management.
Strong ITIL & change management background
Data center experience a plus
Compensation Range:
$115,540.00 - $128,260.00
THIS MIGHT BE RIGHT FOR YOU IF:
You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
WHY STACK?
We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
We’re growing – this is a great time to join and make an impact!
STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law
Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.
Related keywords
IT OperationsInfrastructureData CenterITILChange ManagementTicketing SystemSLAIncident ManagementAsset InventorySystem PerformanceRoot Cause AnalysisBudgetingResource ManagementHyperscaleColocationCloud
STACK provides digital infrastructure to scale the world’s most innovative companies. With a client-first approach, STACK delivers a comprehensive suite of campus, build-to-suit, colocation, and powered shell solutions in the Americas, EMEA, and APAC regions. With robust existing and flexible expansion capacity in the leading availability zones, STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
Offices: Denver, Colorado, US · 25 Old Broad Street, Tower 42, London, England EC2N 1, GB · Singapore, SG
Data CenterHigh-densityColocationInfrastructureand HyperscaleElectronicsInformation TechnologyData CenterInformation ServicesDelivery
STACK provides digital infrastructure to scale the world’s most innovative companies. With a client-first approach, STACK delivers a comprehensive suite of campus, build-to-suit, colocation, and powered shell solutions in the Americas, EMEA, and APAC regions. With robust existing and flexible expansion capacity in the leading availability zones, STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
Offices: Denver, Colorado, US · 25 Old Broad Street, Tower 42, London, England EC2N 1, GB · Singapore, SG
Data CenterHigh-densityColocationInfrastructureand HyperscaleElectronicsInformation TechnologyData CenterInformation ServicesDelivery