Melbourne, Victoria, Australia · On-site
Job Description: Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater! Looking for a role where you can combine leadership with hands-on customer service in a dyn…
Skills: Customer service, Team leadership, Staff rostering, Workflow coordination, Healthcare administration
Melbourne, Victoria, Australia · On-site
Job Description: Senior leadership opportunityFriendly and supportive team environmentPermanent, full time position About the Role You are an experienced and effective mental health and wellbeing leader, with experience …
Skills: Mental health leadership, Clinical governance, Operational management, Service improvement, Recovery-oriented practice
Melbourne, Victoria, Australia · On-site
Job Description: Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater! ABOUT YOUR NEW ROLE: In this rewarding opportunity you will join the St Vincent’s Private H…
Skills: Occupational therapy, Clinical reasoning, Caseload management, Patient-centred care, Goal orientated treatment
Sydney, New South Wales, Australia · On-site
$149k–$152k/yr
Job Description: Role title: Clinical Nurse Consultant - Trauma Coordinator Role type: Permanent full time Role grade: CNC grade 2 Shift details: 5 shifts per week, Monday to Friday, 08.00 - 16:30 Department and location…
Skills: Clinical trauma case management, Leadership, Performance monitoring, Clinical research, Education delivery
Melbourne, Victoria, Australia · On-site
Job Description: About the Opportunity: We are looking for a special kind of person – a St Vincent’s kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do.…
Skills: Administration, Customer service, HR systems, Workday, Attention to detail
Brisbane, Queensland, Australia · On-site
Job Description: About the role: We’re currently seeking a Patient Administration Officer to join our friendly team at St Vincent’s Private Hospital Brisbane on a permanent part-time basis. You will bring your passion to…
Skills: Hospital reception, Switchboard operations, Administrative support, Medical records management, Ward clerk relief
Melbourne, Victoria, Australia · On-site
$65k–$92k/yr
Job Description: 2 Grade 1 Full Time, Fixed Term Opportunities Available Position 1: Full Time, Fixed Term until January 2027 Position 2: Full Time, Fixed Term until September 2027 Fitzroy location – close to the CBD, pu…
Skills: Clinical dietetics, Patient assessment, Nutrition care planning, Multidisciplinary collaboration, Clinical documentation
Sydney, New South Wales, Australia · On-site
Job Description: Role Title: Physiotherapist Role Type: Casual Department and Location: Allied Health, The Mater hospital, North Sydney Salary: As per experience/ statement of service provided Welcome to the Mater, Sydne…
Skills: Physiotherapy, Patient assessment, Treatment planning, Clinical intervention, Multidisciplinary team collaboration
Melbourne, Victoria, Australia · On-site
$93k–$119k/yr
Job Description:Permanent full time opportunity with a montthly ADO, Hawthorn locationFriendly and supportive teamExcellent benefits including salary packaging About the Role You are an experienced Community Mental Healt…
Skills: Mental health assessment, Clinical intervention, Strengths model, Care planning, Crisis intervention
Melbourne, Victoria, Australia · On-site
$68k–$95k/yr
Job Description: About St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of …
Skills: Renal nursing, Haemodialysis, Patient-centred care, Clinical nursing, Medication administration
Sydney, New South Wales, Australia · On-site
Job Description: Role title: Patient Transport Officer Role type: Permanent Full Time Role grade: Patient Transport Officer Department and location: Transport, St Vincent’s Hospital, Darlinghurst Salary: $68,396.19 per a…
Skills: Patient transport, Vehicle maintenance, Safety compliance, Documentation, Incident reporting
Bardon, Queensland, Australia · On-site
Job Description: About the role We are looking for a special kind of person - a St Vincent's kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do. In this…
Skills: Cooking, Menu planning, Infection control, Customer service, Attention to detail
Sydney, New South Wales, Australia · On-site
$91k–$121k/yr
Job Description: Role title: Bone Marrow Transplant Data Manager Role type: Permanent full time Role grade: Health Services Manager Grade 1 Department and location: Cancer Stream, St Vincent’s Public Hospital, Sydney Sal…
Skills: Data management, Clinical research, Data analysis, Regulatory compliance, Health informatics
Melbourne, Victoria, Australia · On-site
Job Description:oulPart time, rotating rosters 0.8EFT (equal to 32 hours per week)Intake commencing November 16, 2026 and March 15, 2027Friendly and supportive team environmentExcellent benefits including salary packagin…
Skills: Patient care, Clinical documentation, Time management, Critical thinking, Communication
Melbourne, Victoria, Australia · On-site
Job Description: Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater! ABOUT YOUR NEW ROLE: In this rewarding opportunity you will join the St Vincent’s Private H…
Skills: Occupational therapy, Clinical reasoning, Caseload management, Patient-centred care, Goal orientated treatment
Griffith, New South Wales, Australia · On-site
Job Description: Role title: Sterilization Technician Role type: Casual Department and location: Sterilising Team, St Vincent’s Private Hospital Griffith Salary: $30.76 per hour + Super + Salary Packaging Welcome to St V…
Skills: Sterilization, Equipment maintenance, Quality improvement, Work health and safety, Communication
Melbourne, Victoria, Australia · On-site
Job Description:oulPart time, rotating rosters 0.8EFT (equal to 32 hours per week)Intake commencing November 16, 2026 and March 15, 2027Friendly and supportive team environmentExcellent benefits including salary packagin…
Skills: Patient care, Clinical documentation, Time management, Critical thinking, Communication
Brisbane, Queensland, Australia · On-site
Job Description: About the role We are seeking a qualified (desirable) trade person to join our Maintenance Team to provide general handyperson services to a large, complex facility. Working as a member of a 5 person te…
Skills: Carpentry, Painting, Electrical maintenance, Plumbing, Handyperson services
Sydney, New South Wales, Australia · On-site
$122k–$126k/yr
Job Description: Role title: Social Worker - Domestic and Family Violence Role type: Permanent, full time Role grade: Social Worker, Level 3 (Year 1-2) Department and location: Social Work, St Vincent’s Public Hospital, …
Skills: Social work, Trauma-informed care, Psychosocial assessment, Risk assessment, Crisis intervention
Melbourne, Victoria, Australia · On-site
Job Description: We are looking for a highly motivated and enthusiastic Registered Nurse or Enrolled Nurse with to join our Anaesthetics and PACU team as a part of our exciting new redevelopment at the St. Vincent’s Priv…
Skills: Anaesthetics, PACU, Patient care, Time management, Interdisciplinary teamwork
Melbourne, Victoria, Australia • On-site
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The role involves coordinating daily customer service operations, staff rostering, and providing leadership to the team while performing direct patient admissions and enquiry handling. You will act as the primary point of escalation for operational matters to ensure high-quality service delivery within the hospital environment.
Candidates must have previous hospital clerical or healthcare administration experience and demonstrated leadership capability in a fast-paced environment. Proficiency in Microsoft Office and knowledge of medical terminology or relevant certification is required.
Looking for a role where you can combine leadership with hands-on customer service in a dynamic healthcare environment? This exciting opportunity is for you to join our team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.
This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital.
In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers. You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone.
Approximately 60% of your time will be spent performing Customer Service Officer duties, including admissions processes and responding to enquiries, while the remaining time will focus on team coordination, operational support, and leadership responsibilities.
You will be supported by an experienced and collaborative team committed to delivering outstanding service and patient-centred care.
You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional development in a respectful, collaborative and learning environment.
Join the St Vincent’s Health Australia Group, a values-based organisation operating across VIC, NSW and QLD
Salary packaging available (increase your take-home pay)
Access to discounted gym membership through Fitness Passport
Option to join our Give4Good workplace giving program
Work-life balance, including the option to purchase additional leave
Staff discounts on hospital admissions to any SVHA Private Hospital
To be successful in this role, you will bring strong customer service experience combined with leadership capability and excellent organisational skills.
Your skills and experience will include:
Previous hospital clerical or healthcare administration experience
Demonstrated customer service experience in a fast-paced environment
Experience with staff rostering and workflow coordination
Understanding of health fund processes and billing enquiries
Knowledge of medical terminology (or relevant certification)
Strong verbal, written and interpersonal communication skills
Excellent time management and organisational skills
Ability to work collaboratively within a multidisciplinary team
Proficiency in Microsoft Office applications
Experience with patient management systems (IBA experience desirable)
Commitment to confidentiality, quality and patient-centred care
Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery.
We are a not-for-profit Catholic private hospital operating across four sites in Fitzroy, East Melbourne, Kew and Werribee. Our services are guided by the values of Compassion, Justice, Integrity and Excellence.
If this opportunity aligns with your skills and experience, please click the Apply button and submit your application, including:
St Vincent’s Health Australia is committed to equal employment opportunity, ethical employment practices, and cultural diversity. We also promote a smoke-free working environment.
St Vincent’s Health Australia is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander peoples to apply for all advertised positions. For further information, please visit the SVHA Reconciliation page or contact indigenouscareers@svha.org.au.
Appointment to this role is subject to the completion of the following checks:
National Criminal History Check
Working with Children Check
St Vincent’s Health Australia has a duty of care under work health and safety legislation to minimise the risk of transmission of vaccine-preventable diseases (VPD) in healthcare settings. As such, successful applicants will be required to comply with the SVHA Staff Health Screening Immunisation Policy, which may include mandatory vaccinations (such as influenza).
SVHA generally requires staff to be fully vaccinated against COVID-19. Please contact us if you would like further information.
For a confidential discussion about this opportunity, please contact Nicholas at nicholas.wishart@svha.org.au
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
Better and fairer care. Always.
Australia’s largest not-for-profit health and aged care provider, established in 1857. Better and fairer care. Always. #StVincents
Offices: 100 William St, Woolloomooloo, New South Wales 2011, AU
Better and fairer care. Always.
Australia’s largest not-for-profit health and aged care provider, established in 1857. Better and fairer care. Always. #StVincents
Offices: 100 William St, Woolloomooloo, New South Wales 2011, AU
