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Skills: Data Entry, Outlook, Professionalism, MS Excel, MS Word
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Provide first-response Help Desk support by troubleshooting Microsoft applications and logging user issues. Follow up with users while maintaining a professional and patient attitude.
Requires at least 3 years of data entry and 2 years of experience with Outlook and handling escalated users. A 2-year degree and knowledge of Windows 10, Office 365, and Active Directory are preferred.
Job Title: Help Desk Analyst
Location: Trenton, NJ (Hybrid)
Schedule:
Top Skills:
Role Summary:
Provide first-response Help Desk support, troubleshoot MS applications, log issues, and follow up with users. Strong communication and a professional, patient attitude are essential.
Preferred:
All your information will be kept confidential according to EEO guidelines.
Driving Digital Transformation through Cloud, Data, AI & ServiceNow Excellence
SpikeIT is a premier IT services and development firm specializing in cloud-driven digital transformation. As a trusted partner, SpikeIT simplifies complex digital journeys for businesses worldwide, delivering innovative, cost-effective solutions that align technology with strategic goals. With proven cross-sector expertise, the company turns challenges into measurable outcomes, emphasizing agility, security, and ROI. Core Offerings SpikeIT's portfolio spans end-to-end services: Strategy and Consultation: Aligning tech with business objectives to accelerate transformation. Cloud Transformation: Secure, scalable migrations enabling fast, hassle-free transitions and innovation. Data & AI: Data engineering and AI-driven insights for smarter decision-making and growth. Cyber Security: Comprehensive protection for digital assets. Application & Web Development: Custom, modern, scalable apps tailored to unique goals. IT Services Management (ServiceNow): Optimized operations through tailored implementations. Boasting 68% excellence in business strategy alignment and 93% in technology solutions, SpikeIT harnesses next-gen cloud and AI to empower clients across industries. Transformation Process SpikeIT's streamlined approach includes: Identify Business Challenges: Collaborative goal-setting to define pain points. Gather & Integrate Data: Unifying sources for real-time insights. Analyze & Optimize: AI-powered analytics for actionable, innovative outcomes. Why Choose SpikeIT? Cost-Effectiveness: Balanced models ensuring innovation with ROI. Innovative Tech: Cutting-edge cloud/AI acceleration. Expert Support: Continuous guidance, custom solutions, and global partnerships. Headquartered with a focus on lasting value, SpikeIT invites collaboration for your next project. Contact: +1 732-820-0276 | [email protected]. Visit spikeitglobal.com for more.
Offices: 100 Horizon Center Blvd, Hamilton, New Jersey 08691, US
Driving Digital Transformation through Cloud, Data, AI & ServiceNow Excellence
SpikeIT is a premier IT services and development firm specializing in cloud-driven digital transformation. As a trusted partner, SpikeIT simplifies complex digital journeys for businesses worldwide, delivering innovative, cost-effective solutions that align technology with strategic goals. With proven cross-sector expertise, the company turns challenges into measurable outcomes, emphasizing agility, security, and ROI. Core Offerings SpikeIT's portfolio spans end-to-end services: Strategy and Consultation: Aligning tech with business objectives to accelerate transformation. Cloud Transformation: Secure, scalable migrations enabling fast, hassle-free transitions and innovation. Data & AI: Data engineering and AI-driven insights for smarter decision-making and growth. Cyber Security: Comprehensive protection for digital assets. Application & Web Development: Custom, modern, scalable apps tailored to unique goals. IT Services Management (ServiceNow): Optimized operations through tailored implementations. Boasting 68% excellence in business strategy alignment and 93% in technology solutions, SpikeIT harnesses next-gen cloud and AI to empower clients across industries. Transformation Process SpikeIT's streamlined approach includes: Identify Business Challenges: Collaborative goal-setting to define pain points. Gather & Integrate Data: Unifying sources for real-time insights. Analyze & Optimize: AI-powered analytics for actionable, innovative outcomes. Why Choose SpikeIT? Cost-Effectiveness: Balanced models ensuring innovation with ROI. Innovative Tech: Cutting-edge cloud/AI acceleration. Expert Support: Continuous guidance, custom solutions, and global partnerships. Headquartered with a focus on lasting value, SpikeIT invites collaboration for your next project. Contact: +1 732-820-0276 | [email protected]. Visit spikeitglobal.com for more.
Offices: 100 Horizon Center Blvd, Hamilton, New Jersey 08691, US
