Waldorf, Maryland, United States · On-site
$21/hr–$25/hr
Job DetailsJob Location: Waldorf, MD 20603Salary Range: $21.00 - $25.00 HourlyJob Title- Member Service Consultant Company- Spectra Credit Union Location-Waldorf, MD Are you ready to take your career to the next level by…
Skills: Financial Transactions, Account Authentication, Cross-selling, ATM Maintenance, Customer Service
Alexandria, Virginia, United States · On-site
$21/hr–$25/hr
Job DetailsJob Location: ALEXANDRIA, VA 22312Salary Range: $21.00 - $25.00 HourlyJob Title- Communication Center Consultant Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the ne…
Skills: Customer Service, Communication Skills, Problem Solving, Critical Thinking, Organization
Alexandria, Virginia, United States · On-site
$21/hr–$25/hr
Job DetailsJob Location: ALEXANDRIA, VA 22312Salary Range: $21.00 - $25.00 HourlyJob Title- Bilingual Communication Center Consultant Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career…
Skills: Spanish Fluency, English Fluency, Customer Service, Phone Etiquette, Problem Solving
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Provide professional financial assistance to members via the lobby, drive-thru, or telephone. Responsibilities include processing transactions, promoting credit union products, and maintaining ATM functionality.
Requires a high school diploma or GED and six months to two years of experience in a financial institution. Candidates must be service-focused, detail-oriented, and possess strong communication skills.
Job DetailsJob Location: Waldorf, MD 20603Salary Range: $21.00 - $25.00 HourlyJob Title- Member Service Consultant
Are you ready to take your career to the next level by working with a spectacular company?
The Member Service Consultant will provide accurate, quality, timely, professional, confidential, and practical assistance in the lobby, drive-thru window, or by telephone.
The position’s essential duties include the following:
Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
Promote credit union products and services by identifying member needs and cross-selling benefits.
Deliver timely and exceptional service.
Build meaningful relationships through conversations and establish trust with the membership.
Balance and maintain ATMs. Troubleshoot minor problems with ATMs and cash recyclers. Performs other duties as assigned by the Manager or designee.
Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
QualificationsWhat qualities are we looking for in a Member Service Consultant?
Adaptable
Self-Motivated
Education
A high school diploma or GED is required.
Experience
Six months to two years of experience in a Credit Union or other financial institution is required.
Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.
Brilliant Banking
The future is powered by the visionaries of today - those people, who when faced with a challenge, see an array of opportunities, not limitations. Whether it’s a scientific breakthrough, a new technology, or societal progress, they come prepared: Informed by history. Inspired by possibility. Driven to discover. At Spectra Credit Union, our founders were scientists at the Naval Research Laboratory (NRL). And while we may not explore galaxies or delve into the seas, they still inspire us to stay on a constant journey to find better, faster, stronger solutions to empower your financial well-being. Our name reflects the diverse community we serve and our goal to provide a wide range of banking options for members from all walks of life.
Offices: 5440 Cherokee Ave, Alexandria, Virginia 22312, US · 4555 Overlook Ave SW, Building #222, Washington, District of Columbia 20375, US · 1024 St Nicholas Dr, Waldorf, Maryland 20603, US
Brilliant Banking
The future is powered by the visionaries of today - those people, who when faced with a challenge, see an array of opportunities, not limitations. Whether it’s a scientific breakthrough, a new technology, or societal progress, they come prepared: Informed by history. Inspired by possibility. Driven to discover. At Spectra Credit Union, our founders were scientists at the Naval Research Laboratory (NRL). And while we may not explore galaxies or delve into the seas, they still inspire us to stay on a constant journey to find better, faster, stronger solutions to empower your financial well-being. Our name reflects the diverse community we serve and our goal to provide a wide range of banking options for members from all walks of life.
Offices: 5440 Cherokee Ave, Alexandria, Virginia 22312, US · 4555 Overlook Ave SW, Building #222, Washington, District of Columbia 20375, US · 1024 St Nicholas Dr, Waldorf, Maryland 20603, US
