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Freedom of Information and Complaints Support Officer
Nibley, England, United Kingdom · Hybrid
Entry level
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South Gloucestershire, England, United Kingdom · On-site
Mid level
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How you'll make a difference Our social workers make a real difference. Every day, they work with families to help children and young people who have had a difficult start in life to achieve their ambitions. You will be …
How you'll make a difference Our social workers make a real difference. Every day they work with families to help children and young people who have had a difficult start in life to achieve their ambitions. You will be l…
Skills: Statutory Social Work, Child Protection, Children In Need, Children In Care, Public Law Outline
How you'll make a difference Our social workers make a real difference. Every day they work with families to help children and young people who have had a difficult start in life to achieve their ambitions. You will be l…
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Full-time
professional certificate
Generous annual leave, Employee wellbeing support, Staff discounts, Training and development
Posted 48d ago
Apply by Jul 12
~40 hrs/week
Responsibilities
The role involves conducting whole-family assessments and managing a caseload to provide specialist support for vulnerable children and families. You will collaborate with multi-agency partners to implement and monitor early help plans to foster family independence.
Requirements
Candidates must hold or be working towards an NVQ 3 or equivalent qualification in a relevant discipline. Experience in evidence-based practice with disadvantaged families and the ability to write multi-agency assessments is required.
Full job description
How you'll make a difference
Working alongside children, young people and families, you will support them to recognise the small steps of progress they make and build confidence in their own abilities. Your role is to help families reach a point where they can manage independently, without the need for ongoing professional support.
What you will be doing
You will be responsible for carrying out whole-family assessments, providing advice and guidance to help establish appropriate plans. You’ll ensure that services are effective and supportive to meet the needs of families.
You will regularly review and monitor early help plans, responding to changing needs and renegotiating where appropriate in line with safeguarding procedures.
You will manage your own caseload to ensure that specialist input is provided and effective outcomes are achieved. Records and reports will be completed in accordance with professional and council guidelines.
Working collaboratively with partners across different sectors, you will ensure effective communication so that knowledge and best practice are shared.
What we need from you
It essential that you are qualified to a level NVQ 3 or equivalent in a relevant discipline or working towards an appropriate qualification related to the provision of services to children and young people.
You must have experience of the use of evidence-based practice working with vulnerable and disadvantaged children, families or young people.
You will have previous experience of writing holistic, multi-agency assessments and plans with families.
Given the nature of this role, you will have well-developed interpersonal and communication skills to build relationships and engage successfully with colleagues, service users and partner organisations.
Given the elements of this role, you will be skilled at engaging families quickly, so our help continues to support families to use what they have learned once the Families Plus involvement ends.
What you need to know
This role sits within an area currently undergoing a period of change due to the government-led social care reform. As the sector evolves, some elements of the role may naturally develop too - offering opportunities to grow, adapt and be part of meaningful change. We'll keep you fully informed throughout and make sure you feel supported, valued and confident as the updates arise. It's an exciting time to join us and help shape the future for our children and families.
This role is a permanent full time position and will be office based.
This role is currently based from our Central Team in Yate.
You will be required to travel widely within the authority so you must either have a current driving licence and provide a car or have access to appropriate means of travel.
Business insurance will need to be added to your current car insurance policy.
Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.
We anticipate interviews will be held week commencing 20th July 2026.
How a career at South Gloucestershire Council is different
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
What is special here is the strength of the team ethos. We are a relatively small local authority, so managers know staff well. They can plan their services to ensure teams have manageable caseloads and have effective supervision so feel supported to make decisions which are right for the children and young people they work with.
We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
We're building and shaping communities which people are proud of.
We're working with the most vulnerable in our community to help them achieve what they want in life.
We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
Family SupportSocial CareNVQ 3SafeguardingEarly Help PlansMulti-agency AssessmentDBS CheckVulnerable ChildrenCase Load ManagementEvidence-based PracticeLocal AuthoritySocial Care Reform
Official LinkedIn page for South Gloucestershire Council.
Industry
Government Administration
Company size
1,001-5,000 employees
Founded
1996
Headquarters
Yate, South Gloucestershire
LinkedIn followers
12,381
South Gloucestershire has a rich natural and cultural heritage. It is a mixed urban and rural authority of great diversity located in the South West of England which covers 53,665 hectares. It is an area of diversity and contrast with a variety of communities, characterised by the special relationship between town and country.
Residents are fortunate to have a high quality local environment which they greatly value. Attractive and historic landscapes link unspoilt market towns, villages and established rural and urban communities with major new residential areas, industrial and commercial developments.
Offices: South Gloucestershire Council offices, Badminton Road, Yate, South Gloucestershire BS37 5AF, GB
Official LinkedIn page for South Gloucestershire Council.
Industry
Government Administration
Company size
1,001-5,000 employees
Founded
1996
Headquarters
Yate, South Gloucestershire
LinkedIn followers
12,381
South Gloucestershire has a rich natural and cultural heritage. It is a mixed urban and rural authority of great diversity located in the South West of England which covers 53,665 hectares. It is an area of diversity and contrast with a variety of communities, characterised by the special relationship between town and country.
Residents are fortunate to have a high quality local environment which they greatly value. Attractive and historic landscapes link unspoilt market towns, villages and established rural and urban communities with major new residential areas, industrial and commercial developments.
Offices: South Gloucestershire Council offices, Badminton Road, Yate, South Gloucestershire BS37 5AF, GB