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Skills: Customer Experience, CRM Software, Lead Management, Phone Communication, Time Management
Company Description BMW of Denver Downtown is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride…
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Skills: Customer Service, Automotive Systems Knowledge, Multitasking, Time Management, Organization
Charlotte, North Carolina, United States · On-site
$20/hr–$45/hr
Mid level$242M raised
Company Description At Town and Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned …
Charlotte, North Carolina, United States · On-site
$20/hr–$45/hr
Mid level$242M raised
Company Description At Town and Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned …
Charlotte, North Carolina, United States · On-site
$20/hr–$45/hr
Mid level$242M raised
Company Description At Town and Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned …
Automotive Lube Technician - Town & Country Toyota
Charlotte, North Carolina, United States · On-site
$15/hr–$18/hr
Mid level$242M raised
Company Description At Town & Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned wi…
Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in…
Skills: Sales Process, Customer Data Processing, Credit Applications, Financing Options, Active Listening
Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in…
Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in…
Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in…
Company Description Momentum BMW, part of the Sonic Automotive family, isn’t just any store - we’re the #1 volume BMW dealer in Houston, a proud BMW Center of Excellence award winner, and home to a state-of-the-art facil…
Company Description At Crest Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more th…
Company Description Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. At Jordan Lexus, a Soni…
Skills: Customer Service, Automotive Diagnosis, Service Scheduling, Billing And Invoicing, Time Management
Company Description At North Central Ford, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with …
Company Description At North Central Ford, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with …
Automotive Dealership Staff Accountant - North Central Ford
Richardson, Texas, United States · On-site
Mid level$242M raised
Company Description At North Central Ford, Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with mo…
Automotive Dealership Staff Accountant - North Central Ford
Richardson, Texas, United States · On-site
$25/hr–$28/hr
Mid level$242M raised
Company Description At North Central Ford, Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with mo…
Automotive Dealership Staff Accountant - North Central Ford
Richardson, Texas, United States · On-site
$5k–$7k/mo
Mid level$242M raised
Company Description At North Central Ford, Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with mo…
Company Description At North Central Ford, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with …
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Full-time
Medical, Dental, Vision, HSA, 401k, PTO
Posted 21d ago
~40 hrs/week
Responsibilities
The Service BDC Agent is responsible for generating service appointments by responding to internet inquiries promptly and professionally. They manage customer data within the CRM and conduct surveys to assess customer experience quality.
Requirements
Applicants should have previous experience in a high-volume call center or commission-driven role and possess strong interpersonal skills. Must be authorized to work in the USA and pass pre-employment background checks and drug tests.
Full job description
Company Description
Concord Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Salary: $19.00 per hour
Our associates are happy to work here because:
We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We are committed to developing and promoting within the company.
Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Job Description
TheService BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate services appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms and other documentation on a timely basis.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications
Previous experience in either a high-volume call center environment or commission driven role.
Excellent interpersonal skills over the phone.
Goal-driven to meet and exceed store appointment goals.
Ability to work independently and as part of a team in a fast paced environment
Strong organizational and time management skills
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
Preferred Qualifications:
Previous BDC experience for an automotive dealership
Additional Information
(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00.)
Schedule:
Full Time
Monday through Saturday availability
Sundays off
It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines.
Delivering an experience for our guests and our teammates that fulfills dreams, enriches lives and delivers happiness
Industry
Retail Motor Vehicles
Company size
10,001+ employees
Founded
1997
Headquarters
Charlotte, North Carolina
LinkedIn followers
66,256
Total funding
$242M
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences, driven by strategic investments in technology, teammates, and ideas that ultimately fulfill ownership dreams, enrich lives, and deliver happiness to our guests and teammates. As one of the largest automotive and powersports retailers in America, we are committed to delivering on this goal while pursuing expansive growth and taking progressive measures to be the leader in these categories. Our new platforms, programs, and people are set to drive the next generation of automotive and powersports guest experiences.
Offices: 4401 Colwick Road, Charlotte, North Carolina 28211, US
Delivering an experience for our guests and our teammates that fulfills dreams, enriches lives and delivers happiness
Industry
Retail Motor Vehicles
Company size
10,001+ employees
Founded
1997
Headquarters
Charlotte, North Carolina
LinkedIn followers
66,256
Total funding
$242M
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences, driven by strategic investments in technology, teammates, and ideas that ultimately fulfill ownership dreams, enrich lives, and deliver happiness to our guests and teammates. As one of the largest automotive and powersports retailers in America, we are committed to delivering on this goal while pursuing expansive growth and taking progressive measures to be the leader in these categories. Our new platforms, programs, and people are set to drive the next generation of automotive and powersports guest experiences.
Offices: 4401 Colwick Road, Charlotte, North Carolina 28211, US