Taunton, England, United Kingdom · Hybrid
Salary: National Minimum Wage (age-dependent): £8.00 per hour (ages 16-17), £10.85 per hour (ages 18-20), and £12.71 per hour (ages 21 and over) Hours: Monday – Friday, 37 hours per week Contract: Fixed-term contract for…
Skills: Technical support, Problem solving, Customer service, Microsoft 365, Device troubleshooting
Shepton Mallet, England, United Kingdom · On-site
$37k–$42k/yr
Closing date: 8 September 2026 Transform lives, champion rights & support adults to achieve their full potential. Location: Mendip Starting salary £37,280 rising annually, currently up to £41,777 (pending pay award) Two …
Skills: Social work, Strengths-based practice, Assessment, Risk management, Care planning
Yeovil, England, United Kingdom · Hybrid
$30k–$34k/yr
Closing date: 25 August 2026 Salary: £30,227 to £33,868 per annum for 30 hours per week Role Purpose This role safeguards and supports children and young people by assessing their needs, planning effective interventions,…
Skills: Social work, Safeguarding, Case management, Risk assessment, Trauma-informed practice
Taunton, England, United Kingdom · On-site
$37k–$42k/yr
Behavioural Science Practitioner Closing date: 23 August 2026 Salary: £37,280 - £41,771 per annum, pro rata. Role summary You’ll be working in the Public Health Behavioural Science Unit, supporting the design, delivery a…
Skills: Behavioural science, Public health, Research methods, Data analysis, Literature reviews
Taunton, England, United Kingdom · Hybrid
$26k–$28k/yr
Salary: Grade 13, ranging from £25,989 to £28,142 per annum. Contract: Permanent. Hours: 37 Hours a week. Closing date: 24/08/26 About the Role As a Client Finance Assistant, you will make a real difference by helping to…
Skills: Financial management, Court of protection procedures, Mental capacity act, Welfare benefits, Banking processes
Taunton, England, United Kingdom · Hybrid
$37k–$42k/yr
Closing date: 20 August 2026 Salary: Grade 10 ranging from £37,280 - £41,771 per annum Flooding and coastal change are among the most complex and important challenges facing communities today, and this role offers the ch…
Skills: Civil engineering, Flood risk management, Coastal management, Infrastructure asset management, Project delivery
Taunton, England, United Kingdom · On-site
$18k–$19k/yr
Closing date: 20 August 2026 Salary: Grade 13, ranging from £17,560 - £19,014 for 25 hours per week. Permanent, 25 hours a week. Your work base will be the Office nearest your home address. 25 day’s annual leave (additio…
Skills: Travel training, Public transport, Road safety, Safeguarding, Risk assessment
Taunton, England, United Kingdom · Hybrid
$33k–$36k/yr
Closing date: 6 September 2026 Interview date: 16/17 September 2026 (Including a 10-15 minute presentation, further information given at invitation to interview) Salary: Grade 11, ranging from £32,597 - £36,363 per annum…
Skills: Health and safety legislation, Risk assessment, Incident investigation, Auditing, Inspection methodologies
Shepton Mallet, England, United Kingdom · Hybrid
$37k–$42k/yr
Salary: Grade 10, ranging from £37,280 - £41,771 per annum. Contract: Permanent with 30 Days Annual Leave + Bank Holidays Hours: 37 Hours a week (will consider a job share) Closing date: 19 August 2026 About the Role Com…
Skills: Financial analysis, Budgeting, Financial reporting, Strategic planning, Capital planning
Shepton Mallet, England, United Kingdom · On-site
$29k–$32k/yr
Salary: Grade 12 ranging from £28,598 to £32,061 per annum Closing Date: 20/08/2026 This is an opportunity to make a real and lasting difference to the lives of people experiencing rough sleeping. As a Rough Sleeping Off…
Skills: Outreach, Homelessness support, Case management, Advocacy, Safeguarding
Taunton, England, United Kingdom · Hybrid
$37k–$42k/yr
Closing date 24 August 2026 £37,280 to £41,771 per annum Hybrid working opportunities 30 days annual leave Access to innovative AI technology including Magic Notes. At Somerset Council, we are proud to be on an ambitious…
Skills: Social work, Child protection, Case management, Risk assessment, Multi-agency working
Taunton, England, United Kingdom · Hybrid
$33k–$36k/yr
Closing date: 17 August 2026 Salary: Grade 12, The remuneration package for this role is £32,584 to £36,047 per annum for 37 hours per week (remuneration package includes a £3,986 recruitment allowance per annum, until 3…
Skills: Case management, Risk assessment, Multi-agency working, Safeguarding, Child-centred support
Bridgwater, England, United Kingdom · Hybrid
$33k–$36k/yr
Closing date: 17 August 2026 Salary: Grade 12, The remuneration package for this role is £32,584 to £36,047 per annum for 37 hours per week (remuneration package includes a £3,986 recruitment allowance per annum, until 3…
Skills: Case management, Risk assessment, Safeguarding, Multi-agency working, Child-centred support
Taunton, England, United Kingdom · Hybrid
$33k–$36k/yr
Closing date: 17 August 2026 Salary: Grade 12, The remuneration package for this role is £32,584 to £36,047 per annum for 37 hours per week (remuneration package includes a £3,986 recruitment allowance per annum, until 3…
Skills: Case management, Risk assessment, Safeguarding, Multi-agency working, Child-centred support
Taunton, England, United Kingdom · Hybrid
Closing date: 2 September 2026 Transform lives, champion rights & support adults to achieve their full potential. Location: Taunton base with Hybrid working Salary £55,101 Contract: 2 years Fixed Term Contract (FTC) Pote…
Skills: Co-production, Strategic leadership, Stakeholder engagement, Project management, Commissioning
Bridgwater Without, England, United Kingdom · Hybrid
$13k–$14k/yr
Closing date: 18/08/2026 Salary: Grade 13, Ranging from £12,994 - £14,071 per annum for 18.5 hours a week. Role summary As a Senior Social Work Assistant within the Emergency Duty Team (EDT), you'll provide vital out-of-…
Skills: Safeguarding, Risk management, Crisis intervention, Case recording, Communication
Shepton Mallet, England, United Kingdom · Hybrid
$29k–$32k/yr
Salary: Grade 12, ranging from £28,598 to £32,061 Contract: Permanent. Hours: 37 Hours a week Closing date: 18/08/2026 About the Role As a Leaving Care Worker, you will support young people aged 16+ who are in care or ca…
Skills: Child development, Trauma-informed care, Safeguarding, Mental health support, Case management
Yeovil, England, United Kingdom · Hybrid
$4k–$4k/yr
Salary: Grade 15, Ranging from £4,084 - £4,214 per annum. Contract: Permanent. Hours: 6 Hours per week – Saturdays. Closing date: 17/08/26 About the Role As a Library and Information Assistant, you will deliver a welcomi…
Skills: Customer service, Digital literacy, IT systems support, Communication, Information management
Glastonbury, England, United Kingdom · On-site
$40k–$48k/yr
Health Visitor Closing date: 17/08/2026 Salary: £39,959 - £48,117 per annum, pro-rata for 30 hours per week. This role will be based in Glastonbury. Role summary The Health Visitor plays a pivotal leadership role in mana…
Skills: Public health nursing, Clinical leadership, Safeguarding, Case management, Community health needs assessment
Yeovil, England, United Kingdom · Hybrid
$17k–$17k/yr
Salary: Grade 14, ranging from £16,676 – £17,208 per annum. Contract: Permanent. Hours: 24.5 hours per week. Closing date: 17/08/26 About the Role As a Library and Information Officer, you will deliver a welcoming, inclu…
Skills: Customer service, Communication, Digital literacy, Conflict resolution, Community engagement
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Provide frontline technical support for incidents and service requests while managing tickets in the IT service management system. You will also prepare and deploy ICT equipment and collaborate with senior engineers to resolve complex technical issues.
Candidates must have GCSE Maths and English at Grade 4/C or higher and meet national apprenticeship eligibility requirements. Strong communication, problem-solving skills, and a customer-focused approach are essential for this role.
Salary: National Minimum Wage (age-dependent): £8.00 per hour (ages 16-17), £10.85 per hour (ages 18-20), and £12.71 per hour (ages 21 and over)
Hours: Monday – Friday, 37 hours per week
Contract: Fixed-term contract for 18 months
Closing date: 26 August 2026
Are you interested in starting a career in IT? Our Level 3 Frontline Engineering apprenticeship provides a supportive and structured introduction to ICT service delivery, helping you gain hands-on experience, develop technical skills and build confidence in supporting customers. Working alongside experienced colleagues, you'll learn about Microsoft 365, devices, service desk processes and cyber security while building the foundations for a successful career in ICT.
Role Purpose
The Frontline Engineering role is at the heart of ICT service delivery. You will provide practical, customer-focused technical support to colleagues and services across the Council, helping people access the devices, systems and digital tools they need to work effectively. The role combines problem solving, clear communication, accurate ticket handling and collaboration with wider ICT teams to restore service, complete requests and improve the overall user experience.
Key Responsibilities
What We’re Looking For – Knowledge, Experience, Qualifications, and Skills
Frontline Engineers often act as the first visible point of ICT contact, so the way we communicate matters as much as the technical fix. Customers need to feel listened to, supported and kept informed. This means being approachable, respectful, calm, reliable and able to take ownership until the issue is resolved or passed on appropriately.
About the Team
The Frontline Engineering team is the front door into ICT support. The team supports a wide range of Council users, services and sites, dealing with both everyday technical issues and planned operational activity. The team plays a key role in keeping services running, supporting digital confidence, improving customer experience and working with other ICT teams to deliver a consistent, reliable and professional service.
Additional Information
For an informal chat about the role, you can contact Clive Franklin, Frontline Service Manager, via email: [email protected]
Welcome to the official LinkedIn page for Somerset Council! #SomersetCouncil aims to build a fairer, greener, resilient and more flourishing Somerset that cares for the most vulnerable and listens to you.
Welcome to the official LinkedIn page for Somerset Council! #SomersetCouncil aims to build a fairer, greener, resilient and more flourishing Somerset that cares for the most vulnerable and listens to you.
