Buffalo, New York, United States · On-site
$83k–$95k/yr
Job Title: Manager, Helpdesk Department: Enterprise Technology Services (ETS) Location : Buffalo, New York Company URL: http://www.solidifi.com About the Role The Manager, Helpdesk is a hands-on lead role responsible for…
Skills: Helpdesk Management, Technical Support, Team Leadership, Microsoft 365, Azure Virtual Desktop
United States · On-site
$80k–$100k/yr
Job Title: Product Delivery Manager Job Category: Exempt Department: Operations Company URL: http://www.solidifi.com About the Role As a Product Delivery Manager, you will act as a strategic delivery partner, helping tea…
Skills: Product Delivery, Agile Development, Program Management, Product Life Cycle, IT Infrastructure
Markham, Ontario, Canada · Hybrid
$70k–$90k/yr
Job Title: Internal Auditor Location: Markham, ON (Hybrid Flexible) Department: Finance & Risk Company URL: http://www.real matters.com About the Role The Internal Auditor leads the Internal Audit function, supported by …
Skills: Internal Audit, Risk-Based Audit Planning, CEO/CFO Certification, SOC 2 Reporting, Financial Statement Audit
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Oversee daily IT helpdesk operations, managing ticket intake, prioritization, and resolution to ensure high-quality technical support. Lead and mentor a team of System Support Analysts while driving continuous improvement through metrics and automation.
Requires over 5 years of experience in technical support with at least 2 years in a supervisory role. Proficiency in Microsoft 365, Azure, VMware, and Cisco technologies is essential.
Company URL: http://www.solidifi.com
About the Role
The Manager, Helpdesk is a hands-on lead role responsible for overseeing the day-to-day operations of the IT Helpdesk within Enterprise Technology Services (ETS). This role leads a team of System Support Analysts to deliver consistent, high-quality technical support for the enabling technologies used by our end users.
Responsibilities
Skills and Expertise
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.
About Solidifi
Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.
Benefits
We provide a comprehensive benefits package that includes health, dental, and vision insurance, life insurance (basic and voluntary), short- and long-term disability coverage, FSA plan, 401(k) with company match, Wellness webinars, employee assistance programs, paid time off, volunteer time off, and paid holidays.
Equal Opportunity Employer
Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
A Real Matters Company (TSX: REAL)
A Real Matters Company (TSX: REAL)
