Las Vegas, Nevada, United States · On-site
$17/hr
Position Summary The Customer Relations Specialist is responsible for resolving complex customer issues that require investigation, compliance review, and cross-functional coordination. This role focuses on protecting th…
Skills: Case Investigation, Complaints Resolution, Regulatory Compliance, Reputation Management, Legal Documentation Processing
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The role focuses on resolving complex customer escalations and conducting investigations to protect the company's reputation and ensure regulatory compliance. Key duties include processing legal documents, responding to regulatory disputes, and managing high-volume case loads.
Candidates need 2+ years of experience in customer relations or compliance within financial services or lending environments. Proficiency in consumer protection regulations (FDCPA, TCPA) and experience handling legal documentation are required.
Position Summary
The Customer Relations Specialist is responsible for resolving complex customer issues that require investigation, compliance review, and cross-functional coordination. This role focuses on protecting the company's reputation, ensuring regulatory compliance, resolving escalated customer concerns, and supporting legal and operational processes.
Key Responsibilities
The Customer Relations Specialist is expected to manage the following responsibilities, with the majority of their time dedicated to case investigations and escalated customer issue resolution.
Qualifications
Key Performance Metrics
About Soaren
Soaren is committed to delivering exceptional customer experiences through innovation, operational excellence, and a people-first culture. We invest in our teams, our technology, and our partnerships to ensure every customer interaction reflects our values. Join us and help shape the future of customer operations.
Soaren Management provides customer-centric alternative lending solutions in consumer markets via proprietary underwriting and loan management systems. With multiple verticals in the financial services industry, Soaren excels in customized portfolio management, software development, customer service, telecommunications, automated application processing, and asset recovery.
We have built top of the line proprietary software platforms to underwrite and manage loans, which we strive to continually innovate upon. And that’s where you come in.
Our Company Mission
Soaren Management merges time-tested business practices with bleeding-edge proprietary technologies to deliver reliable, efficient and secure financial products and services. Our greatest strengths, technology and customer care, flow from the ingenuity, curiosity and integrity of our partners and employees.
Vision Statement
Soaren Management works toward a future where all consumers have broad and immediate access to a range of reliable, efficient, and secure financial products and services, expedited by constantly evolving technologies.
Commitment to Our Talent
Soaren Management believes our success flows directly from our employees. Our employees are at the heart of our success. As such, it's in our best interest to provide all the support they need to succeed and thrive. For that reason, Soaren Management is expanding its search for fresh talent and developing our current talent. Our commitment to our team ensures value and service to our ever-growing customer base through hiring and growing our people-centric, diverse, and forward-thinking talent. We live in our values of Innovation, Superior Customer Care, Compliance, Community, Balance, and working by the Golden Rule.
Financial success fueled by people and innovation.
Soaren is a fast-growing and forward-thinking Fintech company with multiple verticals in the financial services industry. Soaren combines time-tested business practices with bleeding-edge proprietary technologies to deliver reliable, efficient, and secure financial products and services. Our greatest strengths, technology and customer care, depend on the curiosity, innovation, and determination of our partners and employees. Soaren is always open to applications from top performers in customer service, sales, and IT. Experience in financial services is beneficial but not required. Successful applicants will be self-motivated and hard-working, with positive attitudes and curious minds.
Offices: 7020 E Acoma Dr, Scottsdale, Arizona 85254, US · 8235 S Eastern Ave, Las Vegas, Nevada 89123, US
Financial success fueled by people and innovation.
Soaren is a fast-growing and forward-thinking Fintech company with multiple verticals in the financial services industry. Soaren combines time-tested business practices with bleeding-edge proprietary technologies to deliver reliable, efficient, and secure financial products and services. Our greatest strengths, technology and customer care, depend on the curiosity, innovation, and determination of our partners and employees. Soaren is always open to applications from top performers in customer service, sales, and IT. Experience in financial services is beneficial but not required. Successful applicants will be self-motivated and hard-working, with positive attitudes and curious minds.
Offices: 7020 E Acoma Dr, Scottsdale, Arizona 85254, US · 8235 S Eastern Ave, Las Vegas, Nevada 89123, US
