Greenham, England, United Kingdom · Hybrid
$32k–$38k/yr
Salary: £32,000.00 - £38,000.00 Per year SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of En…
Skills: Arrears management, Debt recovery, Income collection, Negotiation, Affordability assessments
Blandford Forum, England, United Kingdom · Hybrid
$32k–$37k/yr
Salary: £32,000.00 - £37,000.00 Per year At Sovereign Network Group (SNG), we believe in more than just providing homes – we're here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting p…
Skills: Debt advice, FCA-regulated advice, Welfare benefits, Income maximisation, Arrears prevention
Basingstoke, England, United Kingdom · On-site
$28k–$31k/yr
Salary: £27,540.00 - £31,000.00 Per year Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We have an opportunity for a Custome…
Skills: Customer service, Communication skills, Emotional intelligence, Active listening, Attention to detail
Hertford, England, United Kingdom · On-site
$32k–$40k/yr
Salary: £32,000.00 - £40,000.00 Per year Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for new colleagues to join our Housing team in Hertfordshire, to make…
Skills: Housing management, Anti-social behaviour resolution, Caseload management, Customer service, Communication skills
Basingstoke and Deane, England, United Kingdom · On-site
$32k–$40k/yr
Salary: £32,490.00 - £39,710.00 Per year We're currently looking for an experienced and qualified Fire & Security Engineer to join our Property Compliance Team covering the Andover and surrounding areas. As you'll spen…
Skills: Fire systems testing, Emergency lighting maintenance, AOV installation, CCTV repair, Door entry systems
Hertford, England, United Kingdom · On-site
$32k–$40k/yr
Salary: £32,000.00 - £40,000.00 Per year Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for new colleagues to join our Housing team in London and Hertfordshi…
Skills: Housing management, Caseload management, Customer service, Communication skills, Conflict resolution
Basingstoke, England, United Kingdom · On-site
$41k–$46k/yr
Salary: £41,325.00 - £46,110.00 Per year Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. We are currently recruitin…
Skills: Renewable technology servicing, Gas safety compliance, Fault diagnosis, Plumbing, Heating systems
Yate, England, United Kingdom · On-site
$35k–$38k/yr
Salary: £35,265.00 - £38,234.00 Per year Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the sati…
Skills: Carpentry, 1st fix carpentry, 2nd fix carpentry, Window installation, Door installation
Christchurch, England, United Kingdom · On-site
$34k–$37k/yr
Salary: £34,345.00 - £37,238.00 Per year Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the sati…
Skills: Plumbing, Pipe work installation, Sanitary ware installation, Heating system maintenance, Drainage repair
Christchurch, England, United Kingdom · On-site
$35k–$38k/yr
Salary: £35,265.00 - £38,234.00 Per year Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the sati…
Skills: Carpentry, 1st fix carpentry, 2nd fix carpentry, Window installation, Door installation
Wembley, England, United Kingdom · Hybrid
$49k–$60k/yr
Salary: £49,000.00 - £60,000.00 Per year We have an exciting new opportunity to join Sovereign Network Group (SNG) as Finance Compliance Manager in our Rent Setting team. Based from our office in Wembley, you'll combin…
Skills: Rent setting, Service charge compliance, Financial compliance, Regulatory standards, Housing legislation
Basingstoke, England, United Kingdom · On-site
$34k–$37k/yr
Salary: £34,345.00 - £37,238.00 Per year Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the sati…
Skills: Plumbing, Repairs and maintenance, Carpentry, Plastering, Tiling
Exeter, England, United Kingdom · Hybrid
$32k–$38k/yr
Salary: £32,000.00 - £38,000.00 Per year SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West …
Skills: Housing allocations, Lettings, Housing legislation, Customer service, Organizational skills
Basingstoke, England, United Kingdom · On-site
$39k–$48k/yr
Salary: £39,000.00 - £48,000.00 Per year Here at Sovereign Network Group (SNG) we're seeking a Commercial Contracts Specialist to join the Property Services Commercial Team. In this role, you will enhance commercial ex…
Skills: Contract Management, Supplier Relationship Management, Commercial Lifecycle Management, Contractual Design, Risk Management
Basingstoke, England, United Kingdom · Hybrid
Salary: £25,936.00 - £25,936.00 Per year Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need su…
Skills: Customer Service, Active Listening, Resilience, Computer Literacy, Problem Solving
Hertford, England, United Kingdom · On-site
$28k–$35k/yr
Salary: £27,540.00 - £31,000.00 Per year Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We have an opportunity for a Custome…
Skills: Emotional Intelligence, Active Listening, Customer Service, Communication Skills, Attention To Detail
Basingstoke, England, United Kingdom · On-site
$40k–$45k/yr
Salary: £39,900.00 - £44,520.00 Per year Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. Working in the (Hampshire)…
Skills: Gas Servicing, Heating Breakdowns, Planned Maintenance, Gas Leak Repair, Pipe Work Installation
Basingstoke, England, United Kingdom · On-site
$34k–$36k/yr
Salary: £34,015.00 - £36,496.00 Per year Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the sati…
Skills: Plastering, Plasterboard Installation, Rendering, Coving and Cornice Fixing, Fireproofing
Thatcham, England, United Kingdom · On-site
$42k–$49k/yr
Salary: £42,000.00 - £49,000.00 Per year Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the sati…
Skills: Technical Surveying, Property Maintenance, Specification Writing, Budgeting, Health and Safety Compliance
Hertford, England, United Kingdom · On-site
$42k–$49k/yr
Salary: £42,000.00 - £49,000.00 Per year Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the sati…
Skills: Building Inspection, Defect Diagnosis, Specification Writing, Budgeting, Project Management
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The Customer Accounts Officer manages a portfolio of accounts to ensure timely payments and minimize arrears. They negotiate repayment plans, provide welfare benefit advice, and conduct affordability assessments while maintaining accurate records.
Candidates must have strong knowledge of arrears management, debt recovery, and income collection. A full UK driving license and access to a vehicle are essential for this role.
SNG (Sovereign Network Group) is one of the largest housing associations in England.
We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We have an opportunity for a Customer Accounts Officer to join our team! Based from our Greenham office, you’ll cover our Oxfordshire area, combining home, office and onsite working. A full UK Drivers License and your own transport is essential to this role.
As a Customer Accounts Officer, you’ll manage a portfolio of customer accounts, ensuring payments are collected on time and arrears are minimised. You’ll work closely with customers to find sustainable payment solutions, provide advice on welfare benefits, and take action where debts remain unresolved.
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
Our purpose is to provide good, affordable homes: the foundation for a better life.
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. We provide over 85,000 homes and invest in communities across the South of England, as well as aiming to create thousands of new affordable places for people to live every year. Our purpose is to provide quality affordable homes and places, that people love for generations. We aren’t just here for now or for profit - everything we earn we invest so that our customers now, and in the future, have a sustainable home that they love, in a thriving community.
Offices: Sovereign House, Basing View, Basingstoke, Hampshire RG21 4FA, GB
Our purpose is to provide good, affordable homes: the foundation for a better life.
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. We provide over 85,000 homes and invest in communities across the South of England, as well as aiming to create thousands of new affordable places for people to live every year. Our purpose is to provide quality affordable homes and places, that people love for generations. We aren’t just here for now or for profit - everything we earn we invest so that our customers now, and in the future, have a sustainable home that they love, in a thriving community.
Offices: Sovereign House, Basing View, Basingstoke, Hampshire RG21 4FA, GB
