West Valley City, Utah, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Collections, Negotiation, Problem Solving, Customer Experience, Communication Skills
Alajuela, Alajuela Province, Costa Rica · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Collections, Negotiation, Problem Solving, Customer Experience, English Proficiency
Colorado Springs, Colorado, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Revenue Operations, Business Intelligence, AI/ML Implementation, Strategic Planning, Data Analytics
West Valley City, Utah, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Fraud Investigation, SQL, Fraud Detection, Data Analysis, Risk Management
West Valley City, Utah, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Enterprise Sales, Consultative Selling, Financial Acumen, ROI Modeling, CRM Management
Washington, District of Columbia, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Account Management, Relationship Building, Customer Relationship Management (CRM), Consultative Selling, Communication Skills
Washington, District of Columbia, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Workday Configuration, HCM, Compensation, Payroll, Recruiting
Florida, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Outside B2B Selling, Face-to-face Selling, Closing Skills, Relationship Management, Time Management
San Diego, California, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Outside B2B Selling, Face-to-face Selling, Closing Skills, Relationship Management, Time Management
Connecticut, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Outside B2B Selling, Face-to-face Selling, Closing Skills, Relationship Management, Time Management
West Valley City, Utah, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Sql, Python, R, Data Analysis, Data Visualization
West Valley City, Utah, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Outside B2B Selling, Face-to-face Selling, Closing Skills, Relationship Management, Time Management
Texas, United States · Remote OK
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Product Strategy, Roadmap Development, Fintech, Consumer Lending, Agile Methodology
West Valley City, Utah, United States · On-site
Company Overview: At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible fi…
Skills: Salesforce Administration, Sales Cloud, Service Cloud, Experience Cloud, Salesforce Automation
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Manage outbound and inbound calls to customers with past-due accounts to negotiate payment arrangements. Document customer interactions and ensure compliance with regulatory requirements while providing a professional customer experience.
Requires a high school diploma and advanced English proficiency (B2+). Preference is given to candidates with at least 6 months of collections experience and the flexibility to work Saturdays once a month.
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
Join our fast-growing, high-performing Collections team at Snap! We’re looking for a motivated, customer-focused Collections Specialist who is ready to make an impact, help customers get back on track, and contribute to an amazing team culture.
Make outbound and inbound calls to customers with past-due accounts.
Negotiate payment arrangements and help customers find the best resolution for their delinquency.
Use strong negotiation, problem-solving, and assertiveness to achieve successful outcomes.
Follow all policies, procedures, and regulatory requirements accurately.
Deliver a fast, friendly, and flexible customer experience.
Maintain professionalism and empathy while performing soft collections activities.
Accurately document customer conversations and account updates in the system.
6+ months of collections experience preferred (soft or hard collections).
Advanced English (B2+) in speaking, reading, and writing.
Schedule flexibility — Monday through Friday between 7:00 AM and 7:00 PM; one Saturday per month required.
Excellent written and verbal communication skills with strong attention to detail.
High level of assertiveness, confidence, and professionalism.
Strong work ethic with the ability to work independently and meet performance goals.
Ability to work under pressure, multitask, and adapt to changing priorities.
Fast learner with the ability to retain and apply new information effectively.
High school diploma or equivalent required.
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice
Snap Finance harnesses the power of data to empower consumers of all credit types to get what they need. Launched in 2012, Snap’s technology utilizes more than a decade of data, machine learning, and nontraditional risk variables to create a proprietary platform that looks at each customer through a more holistic lens. Snap’s lease-to-own and credit solutions are changing the face and pace of consumer retail finance.
Offices: PO Box 26561, Salt Lake City, UT 84126, US
Snap Finance harnesses the power of data to empower consumers of all credit types to get what they need. Launched in 2012, Snap’s technology utilizes more than a decade of data, machine learning, and nontraditional risk variables to create a proprietary platform that looks at each customer through a more holistic lens. Snap’s lease-to-own and credit solutions are changing the face and pace of consumer retail finance.
Offices: PO Box 26561, Salt Lake City, UT 84126, US
