Role: Senior Associate - Regulatory Support Team Location: Pune (Hybrid) Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. The Senior Associate - Regulatory Support T…
Skills: Microsoft Excel, Windchill, Rimsys, Syndigo, Regulatory Support
Trauma and Extremities Associate Sales Representative (Pittsburgh, PA)
Pittsburgh, Pennsylvania, United States · Hybrid
Entry level
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you looking to launch or advance your career in medical device sales with a high impact role? As a Trauma and Ex…
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Join us as an HR Technology Specialist for Absence and Time and play a key role in supporting colleagues across the …
Skills: Workday Absence, Workday Time Tracking, Troubleshooting, Process Improvement, Data Management
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Senior Counsel, US AWM Commercial will serve as a trusted legal advisor to the US Advanced Wound Management busin…
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Account Manager, NPWT role is about making an impact on people's health and well-being every single day. As a par…
Skills: B2B Sales, Medical Sales, Territory Management, Pipeline Management, Complex Sales Process
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Account Manager, NPWT role is about making an impact on people's health and well-being every single day. As a par…
Skills: B2B Sales, Medical Sales, Territory Management, Pipeline Management, Complex Sales Process
Commercial Training Manager – Shoulder Arthroplasty
Minneapolis, Minnesota, United States · Hybrid
$133k–$140k/yr
Mid level
Commercial Training Manager – Shoulder Arthroplasty Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. As the Commercial Training Manager – Shoulder Arthroplasty, you'…
Technico-Commercial(e) Médecine du Sport - Sud de la France
France · Hybrid
$44k–$65k/yr
Mid level
Secteur : Sud de la France Départements : 83/04/06/98 Monaco/20 Corse Life Unlimited (Une vie sans limites). Chez S+N, nous créons et manufacturons des technologies qui repoussent les limites de la vie. En tant que Techn…
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing? Establishes and maintains a supply/purchase plan to support master production schedule. Maint…
Perímetro Urbano Santiago de Cali, Valle del Cauca, Colombia · Hybrid
Mid level
Life Unlimited. En Smith+Nephew diseñamos y manufacturamos tecnología que elimina los límites de la vida. ¿Eres una persona apasionada por las ventas? En este cargo serás representante de Ventas para las líneas de Trauma…
Senior Counsel, Global Commercial (Operations & R&D Commercialisation) Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. We're looking for an experienced commercial l…
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you passionate about creating safer workplaces and driving meaningful change? As a Health and Safety Specialist …
Life Unlimited. Smith+Nephew ist ein führendes Medizintechnikunternehmen, das Technologien für ein Leben ohne Einschränkungen entwickelt und produziert. Als Medical Education Meeting Planner (m/w/x) sind Sie für die Vera…
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Mobile Field Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office. This per…
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Field Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office. This person wil…
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Account Manager, Biotissue role is about making an impact on people's health and well-being every single day. As …
Skills: Territory Management, Medical Sales, Clinical Education, Sales Presentations, Relationship Building
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Account Manager, Biotissue role is about making an impact on people's health and well-being every single day. As …
Skills: Territory Management, Medical Sales, Clinical Education, Sales Presentations, Relationship Building
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Director of Clinical Data & AI is the global functional leader responsible for the strategy, architecture, and op…
Skills: Clinical Data Management, AI/ML Strategy, Data Architecture, Clinical Data Lake, Synthetic Data Generation
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Associate Account Manager, Biotissue is all about making an impact on people’s health and well-being by supportin…
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Role Purpose At Smith+Nephew, we are driven by our purpose of Life Unlimited helping restore people’s bodies and thei…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Major Medical Coverage, Educational Assistance, Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave, Parents/Parents In Law Insurance
Posted 24d ago
Apply by Jul 17
~40 hrs/week
Responsibilities
Responsible for processing regulatory support requests and tickets to ensure timely resolution and adherence to SLAs. The role involves maintaining process documentation and improving NPS scores and First Pass Yield.
Requirements
Requires a bachelor's degree in Computer Science or a related field and at least 5 years of experience in regulatory or customer service roles. Proficiency in Microsoft Excel is required, with knowledge of Windchill, Rimsys, and Syndigo being a plus.
Full job description
Role: Senior Associate - Regulatory Support Team
Location: Pune (Hybrid)
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
The Senior Associate - Regulatory Support Team role will be under service hub Regulatory team which offers administrative services globally. This position is responsible for the processing of the ticket for resolution of the Regulatory team based in Pune India. This position will report directly to the SERVICE HUB Regulatory Manger.
What will you be doing?
This role is responsible for processing the Regulatory Support Request, ad-hoc activities assigned to the Regulatory Support Team, receive training and become process expert.
Closely work the pending requests and provide support for early resolution.
Achieve SLA, increase NPS Scores & First Pass Yield and reduce AHT.
All ad hoc request needs to be reviewed and attended within the timeline.
Manage for process updates and process document maintenance for ticketing requests.
What will you need to be successful?
Education: Bachelor´s degree or equivalent experience in Computer Science or related subject preferred.
Experience: At least 5 years of experience in regulatory or customer service experience role.
This role will be based in Pune and will be 3 days working from office in Hybrid mode. Shift Timing (12:30 PM – 9:30 PM IST) Monday to Friday.
5+ years of experience as a regulatory or customer service experience role.
Strong skills in Microsoft excel. Knowledge and experience with Windchill, Rimsys & Syndigo is plus.
Treat people sincerely and act professionally; Good communication and interpersonal skill. Skills and experience in handling issues; Sense of efficiency, urgency and priority.
Strong skills in Microsoft excel. Knowledge and experience with Windchill, Rimsys & Syndigo is plus.
Ability to work effectively in a cross functional and cross business environment.
Excellent written and oral communication skills, service mindset, and analytical approach to problem solving.
Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines.
You. Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
Other reasons why you will love it here!
Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.