Salt Lake City, Utah, United States · On-site
About SILAC SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individual…
Skills: Customer Service, Conflict Resolution, Professional Communication, Data Research, Time Management
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Provide professional support to sales agents via phone and email regarding contracting, commissions, and product information. Manage the onboarding process for new agents, including regulatory compliance and background checks.
Requires a high school diploma or GED and experience in clerical, customer service, or sales roles. Proficiency in MS Office and Jira is expected, along with strong communication and organizational skills.
SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.
With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.
We hold true to our core values:
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Client Support Specialist
Job Overview: As a Client Support Specialist, you will provide support to our sales agents via telephone, and email in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration.
Department Overview: Processing new agent contracting, ensuring agents comply with regulatory requirements specific to each State's regulation, along with research and resolutions of situations that vary in nature.
Job Details.
Process and ensure accurate set up for sales agent and managing agent(s). Ensuring agents appointments comply with State regulatory requirements, for any state the agent wishes to solicit an application. Provide tracking of the status of each contract to give agency staff the data needed to answer agent inquiries.
Job Requirements
Required
Desired
Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins.com email address.
At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.
Experience from the past. Excellence in the present. Innovation for the future.
Experience from the past. Excellence in the present. Innovation for the future. Our mission is to remain an industry leader by providing clean, simple, and competitive insurance products, delivering best-in-class service, and propelling the success of our agents, clients, business partners, and employees. The ideal life after working looks different for everyone. We are here to ensure that you can thrive into retirement and soak up every minute of it. Our products include a variety of innovative Fixed Index Annuities and Multi-Year Guaranteed Annuities that are made to adapt and fit your specific needs. Find one that best meets your retirement goals, and relax knowing that our team of experts is here to help. -- Are you looking to build a fulfilling career at a company awarded with multiple Top Workplace Awards for employee wellness, compensation, and well-being? SILAC has families, mentors, friends, and above all, good, quality people who care about succeeding together as a company. Learn more and view open positions at www.SILACins.com/careers -- SILAC is licensed as SILAC Life Insurance Company in the state of California, license #6244-8. For full disclosures, please visit www.SILACins.com/disclosures
Offices: 299 South Main, Suite 1100, Salt Lake City, UT 84110, US
Experience from the past. Excellence in the present. Innovation for the future.
Experience from the past. Excellence in the present. Innovation for the future. Our mission is to remain an industry leader by providing clean, simple, and competitive insurance products, delivering best-in-class service, and propelling the success of our agents, clients, business partners, and employees. The ideal life after working looks different for everyone. We are here to ensure that you can thrive into retirement and soak up every minute of it. Our products include a variety of innovative Fixed Index Annuities and Multi-Year Guaranteed Annuities that are made to adapt and fit your specific needs. Find one that best meets your retirement goals, and relax knowing that our team of experts is here to help. -- Are you looking to build a fulfilling career at a company awarded with multiple Top Workplace Awards for employee wellness, compensation, and well-being? SILAC has families, mentors, friends, and above all, good, quality people who care about succeeding together as a company. Learn more and view open positions at www.SILACins.com/careers -- SILAC is licensed as SILAC Life Insurance Company in the state of California, license #6244-8. For full disclosures, please visit www.SILACins.com/disclosures
Offices: 299 South Main, Suite 1100, Salt Lake City, UT 84110, US
