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Full-time
Posted 4d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Manage the end-to-end account lifecycle, including openings, maintenance, and regulatory compliance. Operate and optimize AI-enabled automation tools to enhance operational efficiency and client service delivery.
Requirements
Requires strong attention to detail, excellent communication skills, and a client-centric mindset. Candidates must be comfortable using digital automation tools and be able to manage priorities under pressure.
Full job description
Job Summary
We are seeking a detail-oriented and client-focused Account Services Specialist to support end-to-end account lifecycle management. This role combines operational excellence, client interaction, and ownership of AI-enabled automation solutions to drive efficiency and enhance service delivery.
Job Responsibilities
Account Maintenance & Operations
Ensure timely and accurate processing of new account openings, in compliance with regulatory, KYC, and internal documentation requirements
Perform account maintenance activities, including updates, amendments, and closures, ensuring data integrity across systems
Review and validate account documentation to ensure completeness and adherence to policies
Identify and escalate discrepancies, risks, or compliance concerns promptly
Support continuous improvement initiatives to streamline processes and enhance efficiency
Client Servicing & Relationship Support
Deliver a high standard of client experience, ensuring requests are handled accurately and within agreed service levels
Proactively identify opportunities to improve client satisfaction and service delivery
AI & Automation Enablement
Operate and manage AI-enabled automation solutions to support account servicing processes
Monitor system performance, identify gaps, and provide feedback to enhance automation effectiveness
Collaborate with technology teams to optimize workflows and drive digitization initiatives
Support user testing, implementation, and adoption of new automation tools within the team
Act as a subject matter user bridging operations and technology to improve productivity and scalability
General & Team Contributions
Assist in ad-hoc projects, audits, and system enhancements as required
Participate in team initiatives aimed at improving operational controls and customer experience
Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
Job Requirements
Strong attention to detail with the ability to process high volumes of data accurately
Good verbal and written communication skills, with the ability to interact confidently with clients and stakeholders
Client-centric mindset with a commitment to delivering excellent service and responsiveness
Comfortable working with digital tools, automation platforms, or AI-enabled solutions
Proactive, adaptable, and willing to take ownership of tasks beyond core responsibilities
Ability to work under pressure, manage priorities, and meet tight deadlines
Team player with a collaborative approach
Willingness to work overtime when required to support business needs
SGX Group is one of the world’s most trusted international marketplaces, known for its stability and openness. Anchored in Singapore, we enable price discovery, capital formation and risk management across asset classes, supported by resilient infrastructure and robust clearing. We convene issuers, investors and intermediaries to create and grow markets that stand the test of time. Find out more at www.sgxgroup.com.
Offices: 2 Shenton Way, #02-02 SGX Centre, Singapore, Singapore 068804, SG · 11 North Buona Vista Drive, #05-07 The Metropolis Tower 2, Singapore, Singapore 138589, SG · 60 Margaret Street, Level 21, Sydney, New South Wales 2000, AU · No. 1 Jian Guo Men Wai Avenue, Chaoyang District, Unit 3807, 08&57, Level 38, China World Tower B, Beijing, 100004, CN · No. 33 Des Voeux Road, Central, Unit 12B, 12/F, Hong Kong SAR, HK
SGX Group is one of the world’s most trusted international marketplaces, known for its stability and openness. Anchored in Singapore, we enable price discovery, capital formation and risk management across asset classes, supported by resilient infrastructure and robust clearing. We convene issuers, investors and intermediaries to create and grow markets that stand the test of time. Find out more at www.sgxgroup.com.
Offices: 2 Shenton Way, #02-02 SGX Centre, Singapore, Singapore 068804, SG · 11 North Buona Vista Drive, #05-07 The Metropolis Tower 2, Singapore, Singapore 138589, SG · 60 Margaret Street, Level 21, Sydney, New South Wales 2000, AU · No. 1 Jian Guo Men Wai Avenue, Chaoyang District, Unit 3807, 08&57, Level 38, China World Tower B, Beijing, 100004, CN · No. 33 Des Voeux Road, Central, Unit 12B, 12/F, Hong Kong SAR, HK