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Jobs at SET SEG (Now Hiring) — 4 open

SET SEG logoSET SEG

Customer Service Representative

East Lansing, Michigan, United States · On-site

Entry level

Title: Customer Service Representative Reports To: Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers’ Compensation SET SEG is looking for a Customer Servic…

Skills: Customer Service, Data Reconciliation, Administrative Support, Communication Skills, Attention To Detail

SET SEG logoSET SEG

Associate Underwriter

East Lansing, Michigan, United States · On-site

Entry level

Title: Associate Underwriter Reports To: Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers’ Compensation SET SEG is looking for an Associate Underwriter th…

Skills: Risk Analysis, Underwriting, Data Analysis, Policy Documentation, Insurance Principles

SET SEG logoSET SEG

Claims Representative - Multi-Line

East Lansing, Michigan, United States · Hybrid

Mid level

Title: Multi-Line Property and Casualty Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty and Workers’ Compensation (PC/WC) SET SEG is looking for a Multi-Line Prop…

Skills: Claims Investigation, Negotiation, Claims Adjustment, Property and Casualty Insurance, Liability Assessment

SET SEG logoSET SEG

Claims Representative - Auto

East Lansing, Michigan, United States · On-site

Mid level

Title: Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers’ Compensation SET SEG is looking for an Auto Claims Representative that will be responsible …

Skills: Claims Investigation, Auto Physical Damage Handling, Customer Service, Claims Negotiation, Documentation

SET SEG logo

Customer Service Representative

SET SEG

East Lansing, Michigan, United States • On-site

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Entry level

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  • Full-time
  • associate degree
  • Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Parental Leave
  • Posted 21d ago
  • Apply by Oct 4
  • ~40 hrs/week

Responsibilities

Provide exemplary customer service and administrative support to members of the Property Casualty Pool and Workers’ Compensation Fund. Responsibilities include managing phone calls, generating insurance documents, and reconciling data to support underwriting and sales departments.

Requirements

Requires an associate degree or related insurance experience along with strong written and verbal communication skills. Candidates must demonstrate high accuracy, organizational ability, and a professional demeanor.

Full job description

Title: Customer Service Representative

Reports To: Associate Director of Underwriting & Risk Control

Location: East Lansing, MI

Department: Property Casualty/Workers’ Compensation

SET SEG is looking for a Customer Service Representative who is responsible for customer service and communication with members of the Property Casualty Pool and/or the Workers’ Compensation Fund.  This position provides exemplary support and assistance to external clients (i.e. members) and internal team members in the areas of gathering and reconciliation of data, and other administrative duties that support the Underwriting, Risk Control, and Sales departments.

WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.

Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.

We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.

Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.

WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.

Primary Responsibilities:
  • Partner with internal departments to deliver timely, accurate, and professional customer service.
  • Answer and route incoming phone calls for the Property & Casualty Pool and Workers’ Compensation Fund.
  • Assist members with online portal access, claims submissions, and filling out vital forms.
  • Generate quotes, endorsements, certificates, surety bonds, invoices, and review builders risk applications.
  • Collect and compile applications and supporting data for underwriters, reinsurers, and other stakeholders.
  • Perform administrative duties for the Property Casualty and Workers’ Compensation Department.
  • Reconcile data such as property schedules, loss experience, payroll audits, and other exposures.
  • Effectively communicate with external members and internal team to assist with understanding coverage and department processes.
  • Assist underwriting and sales with a variety of assigned tasks during the PC/WC renewal cycle.
  • Follow all departmental guidelines and best practices.
  • Ensure all questions are routed to the appropriate team member.
  • Assist with special projects as assigned by the Associate Director of PC/WC.
  • Other duties as assigned by supervisor.

Required Qualifications:
  • Associates degree or related insurance experience.
  • Strong written and verbal communication skills.
  • Ability to maintain a high level of accuracy in the work product.
  • Excellent attention to detail and organizational skills.
  • Effective time management skills.
  • Ability to work both independently and as a team.
  • Maintain a high level of professionalism.
  • Ability to be flexible, learn on the job, and maintain a can-do attitude.

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
 

Related keywords

Property CasualtyWorkers’ CompensationUnderwritingRisk ControlSurety BondsEndorsementsCertificatesInsurancePayroll AuditsLoss ExperienceClaims SubmissionsNon-profit

About SET SEG

LinkedInVisit site

Partnership and protection – Putting Michigan public schools first since 1971

Industry
Insurance
Company size
51-200 employees
Founded
1971
Headquarters
East Lansing, Michigan
LinkedIn followers
2,478

SET SEG is a non-profit company that was created in 1971 to offer schools comprehensive and affordable employee benefit solutions for Michigan public schools and their employees. Since its creation, the needs of Michigan's public education community continued to change and SET SEG grew into an organization offering a spectrum of insurance services including not only employee benefits, but property/casualty and workers'​ compensation as well. Today, SET SEG continues to expand and find innovative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.

Offices: 1520 Earl Ave., East Lansing, Michigan 48823, US

Insurance for Michigan public schoolsEmployee BenefitsCharter SchoolsNon Profit
View all jobs at SET SEG

About SET SEG

LinkedInVisit site

Partnership and protection – Putting Michigan public schools first since 1971

Industry
Insurance
Company size
51-200 employees
Founded
1971
Headquarters
East Lansing, Michigan
LinkedIn followers
2,478

SET SEG is a non-profit company that was created in 1971 to offer schools comprehensive and affordable employee benefit solutions for Michigan public schools and their employees. Since its creation, the needs of Michigan's public education community continued to change and SET SEG grew into an organization offering a spectrum of insurance services including not only employee benefits, but property/casualty and workers'​ compensation as well. Today, SET SEG continues to expand and find innovative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.

Offices: 1520 Earl Ave., East Lansing, Michigan 48823, US

Insurance for Michigan public schoolsEmployee BenefitsCharter SchoolsNon Profit
View all jobs at SET SEG

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