Virginia Beach, Virginia, United States · On-site
City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Independence in Viriginia Beach is looking for a Central Communication Operator Overview Central Communications Operators play a critical role in en…
Skills: Communication, Emergency response coordination, Customer service, Multi-line phone systems, Paging systems
Norfolk, Virginia, United States · On-site
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Norfolk General Hospital Endoscopy Unit is currently hiring a Full-Time, Day Shift Endoscopy Technician! Schedule: Monday through Friday, 5 shifts/week (8-…
Skills: Endoscopy, Gastroenterology, Pulmonology, Otolaryngology, Infection control
Norfolk, Virginia, United States · On-site
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a full-time Day Shift Registered Nurse for the Dedicated Oncology Unit at Sentara Norfolk General Hospital in Norfolk, VA. *Qualified candidates …
Skills: Oncology nursing, Chemotherapy administration, Patient monitoring, Symptom management, Intermediate care
Hampton, Virginia, United States · On-site
City/State Hampton, VA Work Shift First (Days) Overview: SMG Fam Med Careplex West 300 is seeking a Certified Medical Assistant in Hampton, VA. 💰 Up to a $5,000 Sign-On Bonus for Qualified Candidates ✨ New Grads Welcome…
Skills: Patient care, Administrative tasks, Clerical tasks, Phlebotomy, Safety principles
Carrollton, Virginia, United States · On-site
City/State Carrollton, VA Work Shift First (Days) Overview: SMG Family Medicine St. Lukes is seeking a Certified Medical Assistant in Carrolton, VA. 💰 Up to a $5,000 Sign-On Bonus for Qualified Candidates ✨ New Grads We…
Skills: Patient care, Administrative tasks, Clerical tasks, Phlebotomy, Safety principles
Charlottesville, Virginia, United States · On-site
City/State Charlottesville, VA Work Shift Multiple shifts available Overview: Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is hiring Environmental Services Technicians Full Time Day, Evening and Nig…
Skills: Housekeeping, Cleaning, Janitorial, Custodial, Sanitation
Yorktown, Virginia, United States · On-site
City/State Yorktown, VA Work Shift First (Days) Overview: SMG Family Internal Medicine Yorktown is seeking a Certified Medical Assistant in Yorktown, VA. 💰 Up to a $5,000 Sign-On Bonus for Qualified Candidates ✨ New Gra…
Skills: Patient care, Administrative tasks, Clerical tasks, Phlebotomy, Safety principles
Hampton, Virginia, United States · On-site
City/State Hampton, VA Work Shift First (Days) Overview: Sentara CarePlex Hospital is hiring a Patient Care Tech for the Med Surg/Tele/Stroke Hours: (7:00 AM- 7:00 PM) Shift: Days Weekly Scheduled Hours: 36 Education: Hi…
Skills: Patient care, Vital signs monitoring, Phlebotomy, Point of care testing, EKG testing
Norfolk, Virginia, United States · Remote OK
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health is looking to hire a Remote Supervisor, Integrated Care Management - Behavioral Health. This is a remote position; however, candidates must reside i…
Skills: Case management, Behavioral health, Care coordination, Leadership, Team supervision
Norfolk, Virginia, United States · On-site
City/State Norfolk, VA Work Shift First (Days) Overview: Overview This is where the paragraphical Job Description summary goes. This is where the paragraphical Job Description summary goes. This is where the paragraphica…
Skills: Radiologic technology, Patient care, Diagnostic imaging, Orthopedic care, Clinical support
Virginia Beach, Virginia, United States · On-site
City/State Virginia Beach, VA Work Shift Second (Evenings) Overview: Sentara is hiring a Security Officer - Unarmed This position is fully onsite. Location: 1330 Sentara Park Schedule: Monday - Friday Hours: 3:00 PM to 1…
Skills: Security patrol, Camera surveillance, Emergency response, Security investigations, Documentation
Harrisonburg, Virginia, United States · On-site
City/State Harrisonburg, VA Work Shift First (Days) Overview: Sentara RMH Medical Center is now hiring a Licensed Behavioral Health Therapist. This position will be responsible for the provision of social work/counseling…
Skills: Social work, Counseling, Behavioral health, Patient assessment, Care planning
Charlottesville, Virginia, United States · On-site
City/State Charlottesville, VA Work Shift Third (Nights) Overview: Sentara Martha Jefferson Hospital is hiring a Safety Care Partner - Full-time Nights 7P - 7AOverviewThe Safety Partner assists with the provision of a sa…
Skills: Patient safety, De-escalation, Fall prevention, Communication, Confidentiality
Woodbridge, Virginia, United States · Remote OK
City/State Woodbridge, VA Work Shift First (Days) Overview: Sentara Health is hiring an experienced Laboratory Client Representative to work full time days with Laboratory Services. *This is a remote VA only position to …
Skills: Laboratory sales, Client services, Outreach, Sales strategy, Marketing
Harrisonburg, Virginia, United States · On-site
City/State Harrisonburg, VA Work Shift First (Days) Overview: Sentara Rockingham Memorial is seeking a Community Health Worker- Outreach for the Hand-in-Hand Resource Mothers Program team. Virginia Resource Mothers is a …
Skills: Community outreach, Health education, Case management, Patient navigation, Prenatal education
Harrisonburg, Virginia, United States · On-site
City/State Harrisonburg, VA Work Shift First (Days) Overview: Sentara RMH Medical Center is now hiring a Licensed Behavioral Health Therapist. This position will be responsible for the provision of social work/counseling…
Skills: Social work, Counseling, Behavioral health assessment, Patient care planning, Crisis intervention
Norfolk, Virginia, United States · On-site
City/State Norfolk, VA Work Shift Rotating Overview: Sentara Leigh Hospital Food Service is hiring a Food Service Worker (Utility Worker). Food Service Workers work Full-time, Rotating Shifts, covering both day and even…
Skills: Food preparation, Meal assembly, Dietary guidelines, Food safety, Kitchen maintenance
Norfolk, Virginia, United States · On-site
City/State Norfolk, VA Work Shift Third (Nights) Overview: Sentara Leigh Hospital is hiring an RN for our Medicine Cardiac Telemetry Unit! Up to $20,000 Sign on Bonus! Please ask the recruiter for details. Hours/Shift: F…
Skills: Cardiac telemetry, Nursing process, Critical thinking, Patient assessment, Medication administration
Norfolk, Virginia, United States · Remote OK
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Physical Therapy Specialist for Male and Female Urinary, bowel, and pelvic pain for Pelvic Health *We offer Competitive Pay & Excellent Benefit…
Skills: Physical therapy, Pelvic floor therapy, Urinary health, Bowel health, Pelvic pain management
Hampton, Virginia, United States · On-site
City/State Hampton, VA Work Shift Second (Evenings) Overview: Sentara Careplex Hospital in Hampton, VA, is currently hiring a Senior Environmental Services Technician to work as a Team Lead. This is a full time, evening …
Skills: Housekeeping, Environmental services, Team leadership, Staff supervision, Training
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The Central Communications Operator serves as the primary hub for emergency and non-emergency communications across hospitals and emergency departments. They are responsible for coordinating rapid responses, managing internal escalations, and providing exceptional customer service in a 24/7 environment.
Candidates must have a high school diploma or equivalent and at least 2 years of experience in a high-volume communications or call center environment. The role requires the ability to remain calm under pressure and proficiency in handling multi-line phone and paging systems.
Overview
Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.
Education
High School Diploma or equivalent (Required)
Certification/Licensure
No specific certification or licensure required at time of hire
Experience
2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)
The ideal candidate will possess the following (Preferred):
Demonstrated ability to handle confidential and sensitive information appropriately
Knowledge of emergency codes and hospital incident command systems
Proficiency with multi-line phone systems, paging systems and emergency notification platforms
Experience with electronic health record systems and call management software
Ability to troubleshoot communication equipment under pressure.
High attention to detail and accuracy in documentation
.
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America’s Best-In-State Employer” (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018). Like us on Facebook at www.facebook.com/sentarahealth Follow us on Instagram at @SentaraHealth
Offices: 1300 Sentara Park, Virginia Beach, Virginia 23464, US
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America’s Best-In-State Employer” (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018). Like us on Facebook at www.facebook.com/sentarahealth Follow us on Instagram at @SentaraHealth
Offices: 1300 Sentara Park, Virginia Beach, Virginia 23464, US
