Hartford, Connecticut, United States · On-site
Job Description: WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to …
Skills: Customer Service, Cash Handling, Bilingual English/Spanish, Financial Software, Microsoft Excel
Hartford, Connecticut, United States • On-site
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The representative will lead conversations to assess member needs and provide excellent service to maintain account relationships. Key tasks include processing deposits, loan payments, and managing drawer cash levels.
Candidates should be high school graduates with a preference for those having one year of experience in financial institutions or customer service. Proficiency in Microsoft Office and a commitment to economic justice for underserved communities are required.
WHO We Are:
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.
We are seeking a Part Time Member Service Representative/Teller to join our team at Franklin, CT!
WHAT You’ll Do:
• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
• Perform other duties and projects as assigned.
WHAT You’ll Need:
• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
• Ability to work flexible work hours including evenings and weekends.
• May be required to travel to cover other Branches.
• Keen attention to detail, ability to effectively organize and prioritize work.
• Analytical and problem-solving skills.
• Ability to use keyboard and data entry skills.
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Creating and Protecting Ownership and Economic Opportunity
Welcome to Self-Help! Follow us on Linkedin for regular updates about our research and policy development work and our fair lending practices and products for homes, businesses and nonprofits, green initiatives and community real estate development. Also, check out our SERVICES TAB to learn more about our integrated approach to community development. Want to learn more? Self-Help is a family of nonprofit organizations whose mission is to create and protect ownership and economic opportunity for all. Since Self-Help's founding in 1980, it has grown to include two credit unions, a loan fund, and a research and policy development group that supports those outside of the economic mainstream. Specifically, we: * Help borrowers build wealth by providing fair and responsible mortgages and small business loans in North Carolina, California and other parts of the nation. * Strengthen under-served communities by financing affordable housing, childcare centers, public charter schools, faith-based organizations, and community-focused commercial real estate projects. * Research and report on financial markets to support policies and industry practices that lower the cost of poverty and promote ownership.
Offices: 301 W. Main Street, Durham, NC 27701, US · 910 17th Street NW, Suite 500, Washington, DC 20006, US · 1330 Broadway, Suite 604, Oakland, CA 94612, US · 302 W. Main Street, Durham, NC 27701, US
Creating and Protecting Ownership and Economic Opportunity
Welcome to Self-Help! Follow us on Linkedin for regular updates about our research and policy development work and our fair lending practices and products for homes, businesses and nonprofits, green initiatives and community real estate development. Also, check out our SERVICES TAB to learn more about our integrated approach to community development. Want to learn more? Self-Help is a family of nonprofit organizations whose mission is to create and protect ownership and economic opportunity for all. Since Self-Help's founding in 1980, it has grown to include two credit unions, a loan fund, and a research and policy development group that supports those outside of the economic mainstream. Specifically, we: * Help borrowers build wealth by providing fair and responsible mortgages and small business loans in North Carolina, California and other parts of the nation. * Strengthen under-served communities by financing affordable housing, childcare centers, public charter schools, faith-based organizations, and community-focused commercial real estate projects. * Research and report on financial markets to support policies and industry practices that lower the cost of poverty and promote ownership.
Offices: 301 W. Main Street, Durham, NC 27701, US · 910 17th Street NW, Suite 500, Washington, DC 20006, US · 1330 Broadway, Suite 604, Oakland, CA 94612, US · 302 W. Main Street, Durham, NC 27701, US
