Knightdale, North Carolina, United States · Hybrid
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment exp…
Skills: Retail Training, Field Service, Technical Troubleshooting, Site Surveying, Customer Relationship Management
Knightdale, North Carolina, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The specialist will travel to retail locations to provide training, maintenance, and technical support for lottery equipment. They will act as a liaison between the Retail Solutions department and customers to ensure smooth system installations and operational efficiency.
Candidates need 1-3 years of experience in retail, sales, and the lottery industry, along with a valid driver's license. The role requires the ability to travel 80% of the time and lift up to 30 lbs.
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
The position as a Retail Field Service Technician will travel to retail locations to support the training and maintenance initiative of our product line. This person will serve as the liaison between the Retail Solutions department and the internal customer base. This role will train store personnel and lottery reps after SCiQ store installation, conduct and review site surveys, maintain the retail equipment, documentation and system staging to ensure a smooth installation process. The individual in this role will be required to assist the department with a variety of activities across the areas of research, analytics, and operations.
Principal Functions & Responsibilities:
Skills, Training, Experience Required:
1-3 years of experience in retail and/or sales
1-3 years of lottery experience
Demonstrated ability to multi-task while ensuring accuracy and considering the end-user
Ability to translate information and present that information to others
Knowledge of Microsoft Word, Excel, Outlook and web browsers
A can-do attitude combined with strong curiosity and a passion for learning
Good communication skills, bilingual a plus
Strong organizational skills
Additional Requirements:
Must have a valid driver’s license in good standing.
Ability to travel whether by air, vehicle, or other forms of transportation.
Must be able to sit, stand, sit more than 80% of the time.
Ability to travel to customer locations 80% of the time.
Ability to lift 30 lbs
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Following our sale in April 2022, Scientific Games became a 100% lottery-focused company. Please follow our new SCIENTIFIC GAMES page for the latest lottery industry and company news.
Offices: Alpharetta, US
Following our sale in April 2022, Scientific Games became a 100% lottery-focused company. Please follow our new SCIENTIFIC GAMES page for the latest lottery industry and company news.
Offices: Alpharetta, US
