Jobs at Scientific Games (Now Hiring) — 81 open — Page 2

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

A Field Service Technician is a client-site facing technician who services lottery retail locations.. They perform client-site servicing, repair, installation, and relocation of company equipment and supplies. The equipment varies from communication hardware to point of sale and vending equipment. The Field Service Technician also provides training and preventative maintenance to customers on all aspects of the equipment.

• As part of your day, you are responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance and unscheduled calls (service and supplies as initiated by the customer).

• Provide a positive customer experience using your customer service and technical skills.

• Communicate the value of our services and match products with customer needs.

• Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision.

• Performs vehicle management functions as set by guidelines.

• Partnering with the Data Center to ensure timeliness to retail locations and understanding problems at each assigned service location.

• Records service call information, logs and reports data communication problems to management and communication recommendations on customer’s equipment.

• Follows through on customer issues that require additional support.

• Ability to troubleshoot all forms of communications within a retail location.

• Performs routine maintenance on company vehicles.

• Maintains an acceptable driving record in accordance with the Motor Vehicle Policy.

• Build and maintain strong, long-lasting customer relationships.

• Solve your customers’ challenges the first time, owning it.

• Some troubleshooting of customer issues over the telephone.

• Training of new and existing customers.

• This position will average approximately six to ten detailed activities per day depending upon local area needs, responsibility, and service order type.

• Occasionally assist in the training of new and existing team members.

• Performs these functions and all other duties as assigned.

Qualifications

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.