Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer success, Onboarding, Marketing cloud, Salesforce platform, Consultative selling
Buenos Aires, Argentina · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Sales strategy, Account management, Salesforce.com, SaaS, B2B sales
Toronto, Ontario, Canada · Remote OK
$87k–$137k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: B2B SaaS Sales, Enterprise Sales, Account Planning, Pipeline Generation, Discovery
Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Data Cloud, Agentforce, Technical Architecture, Data Modeling, Integration
Bengaluru, Karnataka, India · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Data Migration, Salesforce Architecture, ETL Methodologies, Data Modeling, Bulk API 2.0
San Francisco, California, United States · Hybrid
$197k–$345k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is …
Skills: User Experience Design, Developer Experience, AI-driven design, Product Strategy, Leadership
Tokyo, Japan · Remote OK
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Tableau, Data analytics, Cloud architecture, System integration, Data governance
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Technical Support, Troubleshooting, Salesforce Industry Cloud, OmniStudio, Apex
San Francisco, California, United States · Hybrid
$143k–$237k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Sal…
Skills: Creative strategy, Brand planning, Brand management, Market research, Data analysis
San Francisco, California, United States · Hybrid
$191k–$349k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce S…
Skills: Business operations, Strategic planning, Financial acumen, Headcount planning, Budget management
Palo Alto, California, United States · Hybrid
$110k–$163k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recru…
Skills: Java, Python, Javascript, HTML, SQL
Toronto, Ontario, Canada · Hybrid
$70k–$96k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Systems Analysis, Salesforce Administration, Data Analysis, Process Modeling, SQL
Bengaluru, Karnataka, India · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Software Engineering, Test Automation, AI-driven Quality Engineering, LLM Integration, Java
Colorado Springs, Colorado, United States · Remote OK
$142k–$208k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Sales, Consultative selling, MuleSoft, Informatica, Data integration
Bengaluru, Karnataka, India · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Informatica MDM, MDM SaaS, ActiveVOS, P360, Java
Seoul, South Korea · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Sales, Business development, Account management, Customer relationship management, Prospecting
Atlanta, Georgia, United States · Hybrid
$117k–$178k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Sal…
Skills: Brand strategy, Brand management, AI tools, Brand architecture, Data synthesis
San Francisco, California, United States · Hybrid
$150k–$248k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Security assessments, Compliance frameworks, SaaS security, Salesforce ecosystem, Identity & access management
Atlanta, Georgia, United States · Hybrid
$206k–$298k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer success management, Team leadership, Strategic planning, Enterprise software, Salesforce platform
Dublin, Leinster, Ireland · On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Sales, Marketing cloud, CRM, Solution selling, Account management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Onboarding Specialist will guide new customers through the implementation of Salesforce Marketing Cloud solutions to ensure long-term value and adoption. They will lead virtual onboarding sessions, build strategic success paths, and act as a trusted advisor to help customers achieve their business goals.
Candidates must have at least 4 years of experience in customer success or customer-facing roles and be fluent in both English and Spanish. Strong presentation skills, business acumen, and the ability to manage complex stakeholder relationships are essential for this position.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
The Marketing Cloud Onboarding Specialist partners with new Salesforce customers post-sale, guiding them through a strategic onboarding experience that sets the foundation for successful implementation and long-term value. Acting as a trusted advisor, this role helps customers quickly realize business outcomes across Marketing Cloud and the Salesforce Platform.
You will lead early customer engagements across Marketing Cloud solutions—including Engagement, Account Engagement (Pardot), Personalization, Intelligence (Datorama), Marketing Cloud Next, and Third-Party Messaging—ensuring customers are prepared for adoption and success.
Key Responsibilities
Serve as a subject-matter expert for Salesforce Marketing Cloud during the onboarding phase.
Act as the first post-sale point of contact, delivering a confident and welcoming customer experience.
Lead virtual 1:1 and group onboarding sessions focused on business value and Customer 360.
Apply a consultative approach to understand customer goals, use cases, and success metrics.
Create tailored Success Paths aligned to customer objectives and maturity.
Provide strategic recommendations to support adoption and long-term success.
Build strong relationships with customers and internal stakeholders.
Contribute to onboarding best practices, documentation, and team knowledge sharing.
Experience & Qualifications
4+ years of experience in customer success, onboarding, or customer-facing roles.
Proven experience delivering customer presentations and strategic engagements.
Strong ability to manage priorities and work independently in a fast-paced environment.
Experience engaging stakeholders from administrators to senior leadership.
Relevant degree or equivalent professional experience.
Required Skills
Fluent in English and Spanish.
Strong business acumen and customer-centric mindset.
Excellent communication and presentation skills.
Consultative selling and problem-solving abilities.
Technical aptitude with the ability to learn Salesforce technologies quickly.
Comfortable working in evolving and dynamic environments.
Preferred
Salesforce Certifications (Marketing Cloud Admin, Email Specialist, Salesforce Admin).
Hands-on experience with Salesforce Marketing Cloud and CRM platforms.
Knowledge of onboarding, implementation, or project management principles.
* Data literacy and ability to interpret reports and insights.
Why Salesforce
At Salesforce, business is the greatest platform for change. In this role, you’ll shape early customer journeys, drive meaningful outcomes, and reinforce Salesforce as a trusted partner in AI, Data, and CRM.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
