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Jobs at SAFCO (Now Hiring) — 7 open

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Manager, Digital and AI Debt Collections

Pompano Beach, Florida, United States · On-site

Senior

Manager, Digital and AI Debt Collections Full-Time | Exempt | In-Office | Pompano Beach, Florida SAFCO is seeking a driven, forward-thinking professional to help lead the digital and AI transformation of our debt collect…

Skills: Digital Collection Strategies, AI Implementation, Debt Collections, Loan Servicing, Data Analysis

SAFCO logoSAFCO

Junior Regulatory Counsel (Financial Services / Lending)

Pompano Beach, Florida, United States · On-site

Mid level

Location: SAFCO Corporate Headquarters – Fort Lauderdale, Florida Schedule: On-site in Florida, five days per week (not remote or hybrid) Drive Your Career Forward with SAFCO Southern Auto Finance Company (SAFCO) is a fa…

Skills: Consumer Lending Law, Financial Services Compliance, Regulatory Oversight, Contract Negotiation, Litigation Management

SAFCO logoSAFCO

Manager, Collections Strategy and Operations

Pompano Beach, Florida, United States · On-site

Senior

Full-Time | Exempt | In-Office | Pompano Beach, Florida We are looking for a go-getter driven person to help drive analytics, strategy, process improvement and execution in our loan operations and servicing department. L…

Skills: Operational Strategy, Collections Management, Process Improvement, Data Analysis, People Management

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Associate Corporate Counsel

Pompano Beach, Florida, United States · On-site

$100k–$150k/yr

Mid level

Associate Corporate Counsel Location: SAFCO Corporate Headquarters, Pompano Beach, Florida A great legal career isn't built by reviewing documents from the sidelines. It's built by having a seat at the table, partnering …

Skills: Contract Drafting, Contract Negotiation, Legal Research, Analytical Skills, Corporate Governance

SAFCO logoSAFCO

Director, Collections & Call Center Strategy

Pompano Beach, Florida, United States · On-site

Senior+

Director, Collections & Call Center Strategy Pompano Beach, Florida (Onsite – 5 Days Per Week) Lead Strategy. Drive Performance. Shape the Future. Southern Auto Finance Company (SAFCO) is a growing and innovative leader …

Skills: Collections Strategy, Call Center Operations, Bankruptcy Law, Secured Lending, Risk Management

SAFCO logoSAFCO

Auto Finance Relationship Manager - New Jersey (Field Sales, Territory Ownership)

Newark, New Jersey, United States · On-site

Mid level

Relationship Manager | Auto Finance | New Jersey (Field Sales, Territory Ownership) SAFCO is hiring the Relationship Manager who will own and grow our established New Jersey market. For 35 years, Southern Auto Finance Co…

Skills: Indirect Auto Finance Sales, Territory Management, Relationship Building, Negotiation, Pipeline Management

SAFCO logoSAFCO

Auto Finance Relationship Manager - Austin (Field Sales, Territory Ownership)

Austin, Texas, United States · On-site

Mid level

Relationship Manager | Auto Finance | Austin, TX (Field Sales, Territory Ownership) SAFCO is hiring the Relationship Manager who will own and grow our established Austin market. For 35 years, Southern Auto Finance Compan…

Skills: Indirect Auto Finance Sales, Territory Management, Relationship Building, Negotiation, Pipeline Management

SAFCO logo

Manager, Digital and AI Debt Collections

SAFCO

Pompano Beach, Florida, United States • On-site

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Senior

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  • Full-time
  • bachelor degree
  • Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401(k) With Company Match
  • Posted 8d ago
  • ~40 hrs/week

Responsibilities

Lead the digital and AI transformation of debt collection and loan servicing operations by developing engagement strategies across SMS, email, and AI channels. The role involves analyzing customer data to optimize campaigns and partnering with IT and Compliance to implement automated solutions.

Requirements

Requires a Bachelor's degree and professional experience in debt collections or loan servicing. Candidates must possess strong analytical skills and a deep interest in AI, automation, and digital communication technologies.

Full job description

Manager, Digital and AI Debt Collections
 
Full-Time | Exempt | In-Office | Pompano Beach, Florida
 
SAFCO is seeking a driven, forward-thinking professional to help lead the digital and AI transformation of our debt collection and loan servicing operations.
 
This role will focus on developing more effective ways to engage customers through SMS/text messaging, email, AI-powered solutions, and other digital channels. The ideal candidate combines debt collections or loan servicing experience with strong analytical skills, curiosity about emerging technology, and the ability to turn new ideas into measurable results.
 
This is an exciting opportunity for someone who enjoys building programs from the ground up and wants to make a visible impact within a growing organization.
 
What You Will Do
  • Develop and execute digital collection strategies using SMS/text messaging, email, chat, and other digital communication channels
  • Identify opportunities to incorporate AI into collection workflows, customer engagement, account prioritization, and operational decision-making
  • Evaluate customer response, engagement, contact, and payment data to improve digital campaigns and collection outcomes
  • Design and test messaging strategies, contact sequences, segmentation approaches, and targeted campaigns for delinquent customers
  • Partner with IT, Compliance, Data Analysts, and departmental leaders to implement digital and AI-driven solutions
  • Analyze existing collection and servicing processes to identify opportunities for automation, efficiency, and improved customer engagement
  • Research and evaluate technology vendors, platforms, and AI tools that can enhance collection operations
  • Develop performance metrics, dashboards, and reporting to measure the effectiveness of digital collection strategies
  • Ensure digital communications and collection practices comply with applicable regulations, internal policies, and customer consent requirements
  • Document processes, workflows, campaign strategies, and operating procedures
  • Manage or assist in managing a small team responsible for digital collection initiatives and related operational activities
  • Train, coach, and support employees as new technologies and collection strategies are introduced
What We Are Looking For
  • Debt collections or loan servicing experience required
  • Bachelor’s degree required
  • Strong interest in digital communications, automation, artificial intelligence, and emerging technology
  • Experience using SMS/text messaging, email, or other digital channels to communicate with customers
  • Highly analytical, curious, and motivated to use data to improve results
  • Strong project management skills and the ability to take initiatives from concept through implementation
  • Detail-oriented and willing to dig into processes, workflows, campaign performance, and customer behavior
  • Ability to collaborate effectively with IT, Compliance, Analytics, Operations, vendors, and senior leadership
  • Experience managing, supervising, mentoring, or coaching employees preferred
  • Experience with process improvement, workflow mapping, policies, or procedures is a plus
  • Ability to balance innovation, customer experience, operational performance, and regulatory compliance
Why Join SAFCO?
  • Competitive salary and bonus opportunity
  • Comprehensive benefits package, including medical, dental, vision, life insurance, disability, and a 401(k) with Company match
  • Stable company with more than 30 years of success and growth
  • Opportunity to help shape SAFCO’s digital and AI collection strategy
  • Ability to make a visible impact and grow your career
  • Collaborative, team-oriented culture that values innovation, accountability, and professional development
Relocation Requirement: This position is 100% in-office at SAFCO’s headquarters in Pompano Beach, Florida. Remote and hybrid work are not available. Candidates who do not currently live in South Florida must be willing and able to relocate to the area.
 
If you have debt collections or servicing experience and are excited about using digital technology and AI to build the future of customer engagement, we encourage you to apply today.
SAFCO is an EOE/drug-free workplace.
 
Explore Life at SAFCO on LinkedIn
Follow our team, culture, and career opportunities.
 
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Related keywords

Artificial IntelligenceDebt CollectionsLoan ServicingSMSEmail MarketingAutomationDigital TransformationCustomer EngagementData AnalyticsComplianceWorkflow MappingKPIsDashboardsAccount PrioritizationSegmentationVendor Evaluation

About SAFCO

LinkedInVisit site

SAFCO is an industry-leading auto finance company driven to help car buyers, dealers, and each other succeed.

Industry
Financial Services
Company size
51-200 employees
Founded
1990
Headquarters
Pompano Beach, FL
LinkedIn followers
5,071

Drive your career forward at SAFCO, an industry-leading auto finance company with the power to see creditworthiness where others don’t. Our company specializes in auto financing for first-time buyers, people who want to rebuild their credit, and those with hard to verify income, like the self-employed. For SAFCO, a person’s credit score is just the beginning of a highly advanced, A.I.-driven process of determining their ability to pay back a loan. We use deep machine learning and three decades of underwriting experience to look beyond a person’s FICO score to find important details and combination of factors that reveal a much more complete credit picture of an applicant in need of auto financing. We evaluate factors such as time on the job, their monthly cash flow, their employment history, earning potential, phone bills, and multiple elements of additional data points to identify creditworthiness. As a result, we’re able to provide financing for more buyers. Once approved, our customers have the opportunity to establish and improve their credit with each on-time payment. They also have access to our friendly, solution-oriented Credit Advisors and free, educational resources to help every step of the way. Repeat business is not our goal. Instead, we want our customers to be in a better position when they leave us than when we met, so they can enjoy all the benefits of their efforts, like traditional financing on their next vehicle. We’re always looking for energetic people who share our commitment to inspire others by doing our best; being friendly and eager to help; and making a difference for our customers, dealer partners, and communities we call home. To explore job openings at SAFCO and apply, visit GoSAFCO.com/explore-careers-apply/. Important Notice for SAFCO Job Applicants We value your interest in joining our team at SAFCO. To ensure a safe and secure application process, we would like to advise all prospective applicants to respond only to recruitm

Offices: Pompano Beach, FL 33060, US

Automotive financingSpecial financingCreditAutomotive salesand subprimeBankingMarketingAutomotivePersonal FinanceFinancial Services
View all jobs at SAFCO

About SAFCO

LinkedInVisit site

SAFCO is an industry-leading auto finance company driven to help car buyers, dealers, and each other succeed.

Industry
Financial Services
Company size
51-200 employees
Founded
1990
Headquarters
Pompano Beach, FL
LinkedIn followers
5,071

Drive your career forward at SAFCO, an industry-leading auto finance company with the power to see creditworthiness where others don’t. Our company specializes in auto financing for first-time buyers, people who want to rebuild their credit, and those with hard to verify income, like the self-employed. For SAFCO, a person’s credit score is just the beginning of a highly advanced, A.I.-driven process of determining their ability to pay back a loan. We use deep machine learning and three decades of underwriting experience to look beyond a person’s FICO score to find important details and combination of factors that reveal a much more complete credit picture of an applicant in need of auto financing. We evaluate factors such as time on the job, their monthly cash flow, their employment history, earning potential, phone bills, and multiple elements of additional data points to identify creditworthiness. As a result, we’re able to provide financing for more buyers. Once approved, our customers have the opportunity to establish and improve their credit with each on-time payment. They also have access to our friendly, solution-oriented Credit Advisors and free, educational resources to help every step of the way. Repeat business is not our goal. Instead, we want our customers to be in a better position when they leave us than when we met, so they can enjoy all the benefits of their efforts, like traditional financing on their next vehicle. We’re always looking for energetic people who share our commitment to inspire others by doing our best; being friendly and eager to help; and making a difference for our customers, dealer partners, and communities we call home. To explore job openings at SAFCO and apply, visit GoSAFCO.com/explore-careers-apply/. Important Notice for SAFCO Job Applicants We value your interest in joining our team at SAFCO. To ensure a safe and secure application process, we would like to advise all prospective applicants to respond only to recruitm

Offices: Pompano Beach, FL 33060, US

Automotive financingSpecial financingCreditAutomotive salesand subprimeBankingMarketingAutomotivePersonal FinanceFinancial Services
View all jobs at SAFCO

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