Scottsdale, Arizona, United States · On-site
Description Job Summary: The Field Technician / OSP Tech performs on-site installation, repair, and maintenance work for residential and commercial services. This role handles CPE work, fiber splicing, basic transport an…
Skills: Fiber Splicing, CPE Installation, Network Troubleshooting, WiFi Configuration, Residential IT Support
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Perform on-site installation, repair, and maintenance of fiber and residential network services for commercial and residential customers. Provide comprehensive IT support including device setup, home network troubleshooting, and smart home integration.
Requires a high school diploma and preferably 1-3 years of experience in telecom or residential IT support. Technical certifications like CompTIA A+ or Network+ and experience with fiber handling are highly desired.
Description
Job Summary:
The Field Technician / OSP Tech performs on-site installation, repair, and maintenance work for residential and commercial services. This role handles CPE work, fiber splicing, basic transport and switch configurations, and simple OSP construction tasks, ensuring that services are delivered and restored quickly and professionally. In addition to core telecom duties, this position incorporates residential IT support capabilities — including device setup, home network troubleshooting, smart home integration, and end-user education. The Field Technician / OSP Tech is a direct representative of the company and a key driver of the subscriber experience.
Requirements
Key Outcomes of the Role:
Services Pillar Team Role:
As a front-line member of the Saddleback Field Tech brings the network and service promises to life at the customer premises and in the outside plant. The person in this role serves as a single point of contact for subscriber technical needs — from the fiber drop to the last connected device. This role provides critical feedback on plant conditions, CPE performance, device compatibility, and recurring issues that inform continuous improvement across the pillar.
The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Equal Employment Opportunity and Preference Policy
The Company is an Equal Opportunity/Affirmative Action Employer. In accordance with the Salt River Pima-Maricopa Indian Community preference policy and applicable law, preference in employment, promotion, transfer, training, and rehire will be given in the following order: (1) Enrolled SRPMIC Community Member Veteran, (2) Enrolled SRPMIC Community Member, (3) Legal Spouse of an Enrolled SRPMIC Community Member, (4) Enrolled Member of another federally recognized Indian Tribe, and (5) other qualified applicants. All employment decisions are based on qualifications, ability, and job performance.
Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier. We provide our residential and business customers with reliable local telephone service, high-speed Internet access, and custom business solutions. For the home, small business or corporate enterprise, Saddleback Communications provides solutions customers can count on. Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community with a mission to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community. Since our inception, we have built a rugged, self-healing telecommunications infrastructure that provides world-class solutions for residents and businesses. Saddleback Communications is the sole authorized provider of local telephone services and transport on the Salt River Pima-Maricopa Indian Community. Serving our Community for over a decade, we have developed our commitment to superior customer satisfaction. Our service commitment is supported by.... Local Customer Service Center....Local Customer Service Staff Rapid Response - Because we serve only the Community, service trucks and technicians are always nearby Carrier Class Central Office with fully redundant back-up power generators and fire suppression systems Diversified Fiber Rings for business continuity Proactive Network Monitoring Service Level Agreements for responsiveness and network performance
Offices: 10190 E MCKELLIPS RD, Scottsdale, 85257, US · Scottsdale, US
Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier. We provide our residential and business customers with reliable local telephone service, high-speed Internet access, and custom business solutions. For the home, small business or corporate enterprise, Saddleback Communications provides solutions customers can count on. Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community with a mission to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community. Since our inception, we have built a rugged, self-healing telecommunications infrastructure that provides world-class solutions for residents and businesses. Saddleback Communications is the sole authorized provider of local telephone services and transport on the Salt River Pima-Maricopa Indian Community. Serving our Community for over a decade, we have developed our commitment to superior customer satisfaction. Our service commitment is supported by.... Local Customer Service Center....Local Customer Service Staff Rapid Response - Because we serve only the Community, service trucks and technicians are always nearby Carrier Class Central Office with fully redundant back-up power generators and fire suppression systems Diversified Fiber Rings for business continuity Proactive Network Monitoring Service Level Agreements for responsiveness and network performance
Offices: 10190 E MCKELLIPS RD, Scottsdale, 85257, US · Scottsdale, US
