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Las Vegas, Nevada, United States · On-site
Mid level$3.3B raised
As a Retail Supervisor, you'll lead the sales team to deliver exceptional service, showcase our merchandise, and help guests appreciate our musical legacy. You'll support retail management in daily operations, including …
Skills: Retail operations, Team leadership, Merchandising, Customer service, Inventory management
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Retail Supervisor (Full-time) - Category 10 Las Vegas
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Full-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The Retail Supervisor leads the sales team in daily operations, including merchandising, guest service, and financial tasks. They are responsible for training staff, maintaining the sales floor, and ensuring brand standards are met.
Requirements
Candidates must have at least 2 years of retail experience, with supervisory experience preferred. A high school diploma or equivalent is required, along with strong leadership and communication skills.
Full job description
As a Retail Supervisor, you'll lead the sales team to deliver exceptional service, showcase our merchandise, and help guests appreciate our musical legacy. You'll support retail management in daily operations, including guest service, sales and merchandising, and financials. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate, you'll thrive in energetic, live music environments and model teamwork, service, and integrity to foster a positive and productive workplace. You'll motivate your team to deliver exceptional service to guests through unforgettable experiences. Reports to Retail Manager.
Supervise daily retail operations. Guide team in actively merchandising. Keep the sales floor fully stocked, visually appealing, with apparel neatly folded and properly sized, following brand merchandizing SOPs
Lead engaging pre-shift meetings that establish clear expectations, including staff assignments and break schedules.
Ensure staff is executing all service programs, as directed by department leadership, including up-selling, average checks, units per transaction goals, and conversion.
Fulfill various retail roles as needed. Serve as the first point of contact for visitor concerns and provide leadership with feedback on guest experiences.
Ensure order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc.
Train and develop retail employees based on business needs.
Account for daily cash register sales, appropriate cash handling, and check-in/check-out procedures.
Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor per SOPs. Inspect shipment for accuracy, damage, note issues and sign invoices. Relay inventory concerns and product suggestions to leadership.
Ensure equipment and supplies are in working order and stocked for shift. Immediately notify appropriate departments (maintenance, IT, etc.) when equipment failure occurs.
Assist with quarterly and annual physical inventory procedures and conduct periodic cycle counts.
Comply with all company issued steps of service. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
Perform other duties as assigned.
Qualifications
Education
High school diploma or equivalent required
Experience
2+ years' retail experience, supervisory role preferred
Knowledge, Skills and Abilities
Effective interpersonal and verbal communication skills
Strong leadership skills that include the ability to coach and clearly communicate expectations
Dedication to sales and guest service excellence
Intermediate computer skills with Microsoft Office and fluency with retail POS system functionality
Able to work during peak times, including weekends and holidays, to support business needs
Licenses / Certifications
Non-Gaming Work Permit Card required upon hire
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise.
Working Conditions
High-traffic retail and entertainment environments with large crowds and elevated noise levels.
Related keywords
RetailSupervisorMerchandisingSalesInventoryPOSCustomer ServiceLeadershipOperationsApparelStockroomCash HandlingTrainingMicrosoft OfficeNon-Gaming Work Permit
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
Offices: 1 Gaylord Dr., Nashville, Tennessee 37214, US · 2804 Opryland Dr, Nashville, Tennessee 37214, US · 116 5th Ave N, Nashville, Tennessee 37219, US · 2644 McGavock Pike, Nashville, Tennessee, US · 300 Broadway, Nashville, Tennessee, US
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
Offices: 1 Gaylord Dr., Nashville, Tennessee 37214, US · 2804 Opryland Dr, Nashville, Tennessee 37214, US · 116 5th Ave N, Nashville, Tennessee 37219, US · 2644 McGavock Pike, Nashville, Tennessee, US · 300 Broadway, Nashville, Tennessee, US