Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Skills: Workflow coordination, Customer service, Reprographics, Mail services, Administrative support
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: Proofreading, Editing, Grammar, Legal documentation, The Chicago Manual of Style
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: Legal document processing, Microsoft Office suite, Word processing, Data entry, Transcription
Washington, District of Columbia, United States · On-site
$85k/yr
Senior$1.5B raised
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Washington, District of Columbia, United States · On-site
$85k/yr
Senior$1.5B raised
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Skills: Reprographics, Mail services, Customer service, Data entry, Quality assurance
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: Customer service, Order fulfillment, Data entry, Inventory management, Invoice reconciliation
Washington, District of Columbia, United States · On-site
$75k–$90k/yr
Senior$1.5B raised
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: Proofreading, Editing, Grammar, Legal documentation, The Chicago Manual of Style
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: Machine operation, Equipment setup, Troubleshooting, Quality control, Data entry
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Skills: Sales, Digital media, AdTech, MarTech, Consultative selling
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Skills: Reprographics, Mail services, Customer service, Quality assurance, Data entry
Greensboro, North Carolina, United States · On-site
$17/hr–$22/hr
Mid level$1.5B raised
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Skills: Presentation design, PowerPoint, Microsoft Office, Adobe PDF, Adobe Creative Suite
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted…
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$23/hr–$25/hr
Full-time
high school
Medical coverage, Dental coverage, Vision coverage, Paid time off, Disability insurance, 401(k) with company match
Posted 1d ago
~40 hrs/week
Responsibilities
The Workflow Coordinator manages daily office service operations, including reprographics, mail, and facilities support, while prioritizing team tasks to meet deadlines. They also provide direct customer service, train new staff, and ensure quality assurance across all administrative workflows.
Requirements
Candidates must have a high school diploma or equivalent and at least three years of experience in office services within a corporate, legal, or banking environment. Proficiency in Microsoft Office and the ability to operate office hardware, along with strong communication and problem-solving skills, are required.
Full job description
Company Description
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
Schedule: Monday - Friday 8:00am - 5:00pm
The Hospitality Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception.
Hospitality Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services.
Job duties
( denotes an “essential function”)
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
Ensure team provides outstanding service to client, while building strong customer relationships.
Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
Produce required reports on schedule.
Provide job intake services as prescribed by manager.
Read, interpret and understand all requests (emails, phone, in-person, and forms).
Communicate with manager and client on job or deadline issues.
Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
Assess incoming requests selecting the best equipment and/or resources for successful completion
Make sure team follows standard operating procedures at all times.
Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain all logs and reporting documentation as required.
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.
Must be able to lift up to 50 lbs. on a regular basis.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
Qualifications
High school diploma or equivalent.
Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills required, generally using Microsoft Office.
Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Must be self-motivated with positive can-do attitude.
Additional Information
The salary range for this role at the noted RRD location is $23.00 - $25.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100.
Our proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution.
With operations in 30 countries, global organizations and regulated industries trust RR Donnelley to reduce complexity and drive audience connections across the entire customer journey.
Offices: 227 W Monroe St, Suite 500, Chicago, Illinois 60606, US
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100.
Our proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution.
With operations in 30 countries, global organizations and regulated industries trust RR Donnelley to reduce complexity and drive audience connections across the entire customer journey.
Offices: 227 W Monroe St, Suite 500, Chicago, Illinois 60606, US