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Full-time
Health insurance, Profit share, 401k retirement plan
Posted 2d ago
~40 hrs/week
Responsibilities
The associate is responsible for greeting patients, scheduling appointments, and managing the clinic calendar. They also handle insurance verification and respond to patient inquiries to ensure a seamless clinic experience.
Requirements
Candidates should be passionate about delivering outstanding customer service in a fast-paced healthcare environment. A strong focus on detail, organization, and professionalism is required.
Full job description
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? Rock Valley Physical Therapy is looking for a full-time Clinic Experience Associate to join our team in Cedar Rapids, IA.
As a Clinic Experience Associate, you'll be a key player in creating a positive, seamless experience for every patient who walks through our doors. Your role will be essential in keeping our clinic running smoothly and efficiently.
Day-to-day responsibilities include:
Greeting and checking in patients with warmth and professionalism
Scheduling appointments and managing the clinic calendar
Verifying insurance and collecting accurate patient information
Answering phone calls and responding to patient inquiries
Supporting the front desk with a focus on detail and organization
Why Rock Valley?
At Rock Valley Physical Therapy, we don't just treat patients-we build relationships. Our team is known for its positive energy, teamwork, and commitment to exceptional care. As a Clinic Experience Associate, you'll be at the heart of that mission, helping patients feel heard, supported, and valued from start to finish.
Ready to Make a Difference?
If you're looking for a rewarding opportunity in healthcare where you can make a real impact every day, we'd love to meet you. Apply today and take the first step toward joining the Rock Valley Physical Therapy team.
We offer a competitive salary, bonus and benefit package including health insurance, profit share, 401k retirement plan and exceptional working environment.
Related keywords
HealthcarePhysical TherapyPatient ExperienceClinic AdministrationInsurance VerificationPatient CoordinationFront DeskCustomer Service
Mission
We are a patient-centered, therapist-led organization dedicated to improving the health of our Midwest communities.
Vision
Rock Valley PT, a therapist owned practice, will be admired as the Midwest center of excellence for rehabilitative solutions, recognized for exceeding expectations in the care and concern of our patients, known for being the most ethical healthcare partner, the place where each employee feels genuinely appreciated and realizes his or her maximum potential.
Our Values
Integrity, Compassion, Excellence
Patients mean everything to us
The patient is at the center of our efforts, not just a number on the bottom line like you'll find in some large healthcare companies. This is why our owners consist of practicing therapists instead of bean counters--our leadership team went to school to learn how to care for patients, not maximize profits.
We're great at what we do
Not all physical therapy clinics provide the same level of care. For many corporations, therapy is just one of many lines of business. This is not the case at Rock Valley—it is all we do. Our therapists are highly credentialed and recognized as regional experts who routinely teach and guest lecture in doctoral programs at Midwest universities.
We genuinely care
From our therapist-centered leadership team to our newest hires, we stress the importance of care. Patients feel this authentic concern when they work with our staff, our employees feel it when we thank them for their efforts, and our communities see it in our extensive volunteer work. It's not uncommon for insurance companies and physicians to comment on how easy it is to work with Rock Valley. This does not happen by accident, we are an organization of care providers, led by care providers, who firmly believe in our mission to improve the health of the communities where we live and work.
We look forward to meeting you!
Offices: 850 43rd Ave Suite 100, Moline, IL 61265, US · 1705 N Ankeny Blvd, Ste. A, Ankeny, Iowa 50021, US
Mission
We are a patient-centered, therapist-led organization dedicated to improving the health of our Midwest communities.
Vision
Rock Valley PT, a therapist owned practice, will be admired as the Midwest center of excellence for rehabilitative solutions, recognized for exceeding expectations in the care and concern of our patients, known for being the most ethical healthcare partner, the place where each employee feels genuinely appreciated and realizes his or her maximum potential.
Our Values
Integrity, Compassion, Excellence
Patients mean everything to us
The patient is at the center of our efforts, not just a number on the bottom line like you'll find in some large healthcare companies. This is why our owners consist of practicing therapists instead of bean counters--our leadership team went to school to learn how to care for patients, not maximize profits.
We're great at what we do
Not all physical therapy clinics provide the same level of care. For many corporations, therapy is just one of many lines of business. This is not the case at Rock Valley—it is all we do. Our therapists are highly credentialed and recognized as regional experts who routinely teach and guest lecture in doctoral programs at Midwest universities.
We genuinely care
From our therapist-centered leadership team to our newest hires, we stress the importance of care. Patients feel this authentic concern when they work with our staff, our employees feel it when we thank them for their efforts, and our communities see it in our extensive volunteer work. It's not uncommon for insurance companies and physicians to comment on how easy it is to work with Rock Valley. This does not happen by accident, we are an organization of care providers, led by care providers, who firmly believe in our mission to improve the health of the communities where we live and work.
We look forward to meeting you!
Offices: 850 43rd Ave Suite 100, Moline, IL 61265, US · 1705 N Ankeny Blvd, Ste. A, Ankeny, Iowa 50021, US