Irving, Texas, United States · Hybrid
$20/hr
Universal Customer Support Representative (Inbound) Compensation Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential Based on experience Position Overview The Universal Customer Support Representative is …
Skills: Customer Service, Inbound Call Handling, Billing Resolution, Technical Troubleshooting, Account Management
Sherman, Texas, United States · On-site
$19/hr–$22/hr
Posting Deadline: 8/16/2026 or until position is filled. General Summary As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommu…
Skills: Installation, Troubleshooting, Customer Service, Technical Diagnosis, PC Knowledge
Berthoud, Colorado, United States · On-site
$18/hr–$22/hr
Posting Deadline: 8/16/2026 or until position is filled. General Summary As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommu…
Skills: Installation, Troubleshooting, Customer Service, Time Management, Problem Solving
Kaysville, Utah, United States · On-site
$18/hr–$22/hr
Posting Deadline: 8/16/2026 or until position is filled. General Summary As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommu…
Skills: Installation, Troubleshooting, Customer Service, Technical Diagnosis, Network Setup
Waller, Texas, United States · On-site
$19/hr–$22/hr
Posting Deadline: 8/10/2026 or until position is filled. General Summary As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommu…
Skills: Installation, Troubleshooting, Customer Service, Technical Diagnosis, Network Setup
Ravenna Township, Ohio, United States · On-site
$20/hr–$25/hr
Posting Deadline: 8/10/2026 or until position is filled. General Summary Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the mainte…
Skills: Tower Maintenance, Telecommunications Installation, Troubleshooting, Technical Schematic Reading, Safety Compliance
Berthoud, Colorado, United States · On-site
$19/hr–$22/hr
Application Deadline: 8/10/2025 or until position is filled. The schedule for this position will be Thursday-Sunday, 4/10's. The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as…
Skills: Network Installation, Troubleshooting, RF Wireless Technologies, IP Networking, Tower Climbing
Alvarado, Texas, United States · On-site
$19/hr–$22/hr
Application Deadline: 8/10/2025 or until position is filled. The schedule for this position will be Thursday-Sunday, 4/10's. The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as…
Skills: Network Installation, Troubleshooting, RF Wireless Technologies, IP Networking, Tower Climbing
Taylor, Texas, United States · On-site
$19/hr–$22/hr
Application Deadline: 8/10/2025 or until position is filled. The schedule for this position will be Thursday-Sunday, 4/10's. The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as…
Skills: Network Installation, Troubleshooting, RF Wireless Technologies, IP Networking, Tower Climbing
Adkins, Texas, United States · On-site
$19/hr–$22/hr
Application Deadline: 8/10/2025 or until position is filled. The schedule for this position will be Thursday-Sunday, 4/10's. The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as…
Skills: Network Installation, Troubleshooting, RF Wireless Technologies, IP Networking, Tower Climbing
Sherman, Texas, United States · On-site
$19/hr–$22/hr
Application Deadline: 8/10/2025 or until position is filled. The schedule for this position will be Thursday-Sunday, 4/10's. The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as…
Skills: Network Installation, Troubleshooting, RF Wireless Technologies, IP Networking, Tower Climbing
Irving, Texas, United States · On-site
Application Deadline: August 31, 2026, or until position is filled. General Summary We are seeking an experienced and performance-driven Inbound Retention Supervisor to lead and support our residential retention call cen…
Skills: Customer Retention, Team Leadership, Performance Coaching, KPI Monitoring, Conflict Resolution
Irving, Texas, United States · On-site
General Summary We are looking for a dynamic and experienced Learning & Development leader in the Dallas metro area to join our team as Senior Manager of Learning & Development for Door-to-Door External Sales. The primar…
Skills: Instructional Design, Sales Enablement, Facilitation, Curriculum Development, Performance Analytics
Alvarado, Texas, United States · On-site
$19/hr–$22/hr
Posting Deadline: 7/26/2026 or until position is filled. About the Role: The Technician, Install & Network Infra II plays a critical role in the deployment and maintenance of network infrastructure across various client …
Skills: Network Installation, Network Troubleshooting, Cabling Standards, Hardware Configuration, Technical Documentation
Alvarado, Texas, United States · On-site
$19/hr–$22/hr
Posting Deadline: 7/26/2026 or until position is filled. About the Role: The Technician, Install & Network Infra II plays a critical role in the deployment and maintenance of network infrastructure across various client …
Skills: Network Installation, Network Configuration, Troubleshooting, Cabling Standards, Technical Diagram Interpretation
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Handle high-volume inbound calls to resolve billing, account, and basic technical issues for customers. Act as the voice of the customer by identifying friction points and collaborating with internal teams to improve processes.
Requires strong communication skills and 1-2 years of related experience in call centers or technical support. Candidates should have basic billing knowledge, a typing speed of 30 WPM, and the ability to navigate multiple computer systems.
Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential
Based on experience
The Universal Customer Support Representative is a high-volume, inbound customer support role responsible for delivering best-in-class customer service while efficiently resolving billing, account, and basic technical issues for Rise Broadband customers.
This role is ideal for individuals who excel in fast-paced call environments, demonstrate strong empathy and communication skills, and take full ownership of customer issues with a focus on resolving concerns during the first interaction whenever possible.
Universal Representatives are empowered to serve as the voice of the customer, identifying friction points and sharing feedback with internal Rise Internet teams to improve processes and the overall customer experience.
Success in this role is measured using clear, well-defined performance metrics, including:
Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/
Connection without compromise.
Rise Internet delivers high-speed internet with fast, affordable connections through without long-term contracts or hidden hassles. With local teams, experienced technicians, and a commitment to dependable service, Rise Internet is focused on improving connectivity, strengthening communities, and delivering internet without compromise.
Offices: 1301 Solana Blvd, Westlake, Texas 76262, US
Connection without compromise.
Rise Internet delivers high-speed internet with fast, affordable connections through without long-term contracts or hidden hassles. With local teams, experienced technicians, and a commitment to dependable service, Rise Internet is focused on improving connectivity, strengthening communities, and delivering internet without compromise.
Offices: 1301 Solana Blvd, Westlake, Texas 76262, US
