Columbia, South Carolina, United States · Hybrid
$18/hr–$22/hr
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals As a Driver Operations …
Skills: Communication, Reading Comprehension, Writing, Microsoft Office, Google Suite
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The specialist will manage driver partner onboarding and provide high-quality customer support to improve the driver experience. They will also collect driver feedback and coordinate with internal teams to drive product and service improvements.
Candidates must be located in the Columbia, SC area and possess strong technical skills in Microsoft Office, Google Suite, and CRM tools. Excellent communication, empathy, and an entrepreneurial spirit are essential for success in this fast-paced environment.
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals
As a Driver Operations Specialist, you’ll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.
This is a part-time, 4-month contract role with the expectation to be in the field 3 days per week.
Ready to join the ride?
How cities connect.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners in 30+ countries, Via is recognized as the leading transportation technology and service provider for governments. Via’s platform has pioneered microtransit — a new mode of mass transit — and today offers a comprehensive, end-to-end public transit solution that helps our customers design, operate, and optimize their transit systems using software, services, and billions of proprietary real-world trip data points. The result: lower costs, equitable access, and better passenger experiences.
Offices: New York, New York 10001, US
How cities connect.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners in 30+ countries, Via is recognized as the leading transportation technology and service provider for governments. Via’s platform has pioneered microtransit — a new mode of mass transit — and today offers a comprehensive, end-to-end public transit solution that helps our customers design, operate, and optimize their transit systems using software, services, and billions of proprietary real-world trip data points. The result: lower costs, equitable access, and better passenger experiences.
Offices: New York, New York 10001, US
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