Philadelphia, Pennsylvania, United States · On-site
$18/hr–$24/hr
The Call Center Representative provides customer service support for the Management and Operations teams. Primary responsibilities include: · answering, screening, and relaying calls from class members and claimants · re…
Skills: Bilingual Spanish, Customer Service, Data Entry, MS Office, Outlook
Philadelphia, Pennsylvania, United States • On-site
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The representative provides customer service support by answering and screening calls from class members and claimants. They are responsible for researching inquiries and logging data into the company's proprietary database.
Candidates must be bilingual in Spanish and English with 1-3 years of call center experience and a high school diploma. Proficiency in MS Office and the ability to handle confidential materials with discretion are required.
The Call Center Representative provides customer service support for the Management and Operations teams. Primary responsibilities include:
· answering, screening, and relaying calls from class members and claimants
· researching claimant inquiries and logging correspondence details into RG/2’s proprietary database
· data entry of claimant data into RG/2’s proprietary database
· processing of mail as needed
Reporting to the Director of Claims Administration, the Call Center Representative projects a professional company image, both internally and externally, is well organized and highly conscientious, has strong interpersonal and communication skills and exhibits the maturity to handle confidential materials and matters with discretion.
Position offers a flexible schedule for a candidate interested in working 35 hours per week during normal business hours.
$18 - $24 per hour, commensurate with experience.
A high school diploma and a minimum of 1-3 years’ of call center experience, preferably in a professional services environment . Bilingual with excellent communication skills, both oral and written, in Spanish and English.
Qualified applicant will possess knowledge of MS Office Applications (Outlook, Word, and Excel), have outstanding verbal communication skills, effectively interact with all organizational levels, ability to initiate, manage and complete tasks with little supervision. Additional qualifications include a strong attention to details, flexible and adaptable to various changing working conditions and able to manage competing time demands and priorities.
RG/2 is passionate about creating an inclusive workplace that promotes and values diversity. More importantly, creating an environment where everyone, from any background, can do their best work.
Our competitive salary commensurate with experience. Performance based bonus and a wide range of employee benefits and support programs that include:
· Business Casual Dress Code
· 401(k)/Employee’s Pension Plan
· Employee Assistance Program
· Employee Resource Groups
· Global Fit / Walk My Mind
· Flexible Spending & Commuter Benefits
· Life/AD&D Insurance
· Long-term Disability Insurance
· Short-term Disability Insurance
· Generous PTO
· Medical / Dental / Vision Insurance
· Back-Up Advantage Program
· Telemed (MeMd)
· Pet Insurance
We encourage you to apply if you are interested in contributing to the success of RG/2 while developing your career in a challenging and professional environment.
When applying include a cover letter when uploading your resume.
RG/2 is an Equal Opportunity Employer.
RG/2 Claims is a boutique class action claims administration firm with a nationwide presence.
Formed more than 20 years ago, RG/2 Claims offers a complete range of notice and settlement administration services for class and mass action litigation matters. Our team is well-versed in administering securities, regulatory, ERISA, TCPA, employment, antitrust, consumer, data breach, privacy and civil rights matters at various stages of litigation, running the spectrum of size, value, complexity and sophistication. We deliver the bench-strength, capabilities and resources of a national firm with the personal touch, responsiveness and agility of a boutique practice. RG/2 manages the administration of settlements running the spectrum of practice area, size, complexity and sophistication, including: • Securities, ERISA, and Shareholder fraud • Government, • TCPA, FACTA, and FDCPA, • Wage and hour, FLSA, and Collective actions, • Antitrust and Consumer class action settlements. Our leadership team has a collective 100 years’ experience working in the field of class action litigation and settlement administration to leverage for the benefit of counsel. Our team of driven class action attorneys, highly credentialed CPAs and forensic accountants approach each matter with a personal goal to shepherd the settlement through the process from settlement negotiations through final approval. We maintain a sterling reputation for providing innovative and cost-effective administrative services, with an unparalleled sense of urgency, for class and defense counsel alike. Our personal attention and care ensures that the administration is handled in a seamless matter that allows counsel to proceed with the knowledge and confidence that their settlement will receive the attention and care that they demand.
Offices: 30 South 17th Street, Philadelphia, PA 19102, US · 1540 Broadway, New York, NY 10036-4086, US · 750 B St, San Diego, California 92101, US
RG/2 Claims is a boutique class action claims administration firm with a nationwide presence.
Formed more than 20 years ago, RG/2 Claims offers a complete range of notice and settlement administration services for class and mass action litigation matters. Our team is well-versed in administering securities, regulatory, ERISA, TCPA, employment, antitrust, consumer, data breach, privacy and civil rights matters at various stages of litigation, running the spectrum of size, value, complexity and sophistication. We deliver the bench-strength, capabilities and resources of a national firm with the personal touch, responsiveness and agility of a boutique practice. RG/2 manages the administration of settlements running the spectrum of practice area, size, complexity and sophistication, including: • Securities, ERISA, and Shareholder fraud • Government, • TCPA, FACTA, and FDCPA, • Wage and hour, FLSA, and Collective actions, • Antitrust and Consumer class action settlements. Our leadership team has a collective 100 years’ experience working in the field of class action litigation and settlement administration to leverage for the benefit of counsel. Our team of driven class action attorneys, highly credentialed CPAs and forensic accountants approach each matter with a personal goal to shepherd the settlement through the process from settlement negotiations through final approval. We maintain a sterling reputation for providing innovative and cost-effective administrative services, with an unparalleled sense of urgency, for class and defense counsel alike. Our personal attention and care ensures that the administration is handled in a seamless matter that allows counsel to proceed with the knowledge and confidence that their settlement will receive the attention and care that they demand.
Offices: 30 South 17th Street, Philadelphia, PA 19102, US · 1540 Broadway, New York, NY 10036-4086, US · 750 B St, San Diego, California 92101, US
