Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: SQL, Snowflake, Tableau, Power BI, Sentiment Analysis
Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Financial Modeling, Deal Structuring, Due Diligence, Business Development, Negotiation
Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: JavaScript, TypeScript, React, Node.js, NestJS
Mexico, Chihuahua, Mexico · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: COGS Analysis, Menu Profitability, Revenue Growth Management, Budget Management, Microsoft Excel
Singapore, Singapore · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Financial Modeling, Business Analytics, Franchisee Profitability Analysis, Restaurant Development Analytics, Stakeholder Management
Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Employee Relations, Performance Management, Recruiting, HR Compliance, Succession Planning
Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Brand Marketing, Category Strategy, Product Innovation, Go-To-Market Planning, Consumer Insights
Zug, Zug, Switzerland · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Franchise Management, Business Development, Strategic Planning, Financial Analysis, Operational Excellence
Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Media Planning, Agency Management, Performance Analytics, First-Party Data Strategy, Budget Management
Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: CRM Strategy, Lifecycle Marketing, Personalization, Audience Activation, Braze
Toronto, Ontario, Canada · On-site
$105k–$130k/yr
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Product Development, Retail Merchandise Design, Market Trend Analysis, Adobe Illustrator, Adobe Photoshop
Toronto, Ontario, Canada · On-site
$70k–$85k/yr
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Accounts Receivable, Account Reconciliation, Financial Reporting, Microsoft Excel, Microsoft Outlook
Zug, Zug, Switzerland · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Financial Modeling, M&A Diligence, Deal Structuring, Corporate Development, Investment Banking
Zug, Zug, Switzerland · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Food Innovation, Market Assessment, Product Development, Consumer Insights Analysis, Stakeholder Management
Jacksonville, Florida, United States · On-site
Hungry to help build the most loved restaurant brands in the world? Join us for a Coffee Chat with a current RBI employee! Whether you’re eyeing a future in Marketing, Finance, Development, Operations, or Tech, this is y…
Skills: Marketing, Finance, Development, Operations, Technology
Toronto, Ontario, Canada · On-site
Hungry to help build the most loved restaurant brands in the world? Join us for a Coffee Chat with a current RBI employee in our Toronto Office! Whether you’re eyeing a future in Marketing, Finance, Development, Operatio…
Skills: Marketing, Finance, Development, Operations, Technology
Toronto, Ontario, Canada · On-site
$120k–$160k/yr
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Product Analytics, Digital Analytics, Experimentation, Customer Insights, KPI Measurement
Miami, Florida, United States · On-site
$150k–$170k/yr
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: P&L Management, Multi-unit Operations, Guest Experience, People Leadership, Financial Acumen
Miami, Florida, United States · On-site
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: JavaScript, TypeScript, React, Node.js, GraphQL
Toronto, Ontario, Canada · On-site
$85k–$100k/yr
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest…
Skills: Market Pricing, Benchmarking, Financial Modeling, Advanced Excel, Compensation Design
Miami, Florida, United States • On-site
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Develop a unified view of the Popeyes guest experience by synthesizing data from surveys, reviews, and contact centers into actionable recommendations. Establish KPIs and reporting frameworks to track guest satisfaction and identify root causes of dissatisfaction across various channels.
Requires 4+ years of experience in customer insights or VOC programs and a degree in Business Analytics, Data Science, or a related field. Proficiency in SQL, Snowflake, and data visualization tools like Tableau or Power BI is essential.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
The Manager, Voice of the Guest & Contact Center Insights will own the development of a unified view of the Popeyes guest experience. You'll synthesize signals from surveys, online reviews, and contact center data into a cohesive 360° picture of guest sentiment — and translate that picture into clear, actionable recommendations that move the business. Reporting to the Director of Analytics, this role partners closely with Marketing, Digital, and Operations and has no direct reports at hire.
RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL.
What You'll Do:
What You Bring:
#Popeyes
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Tim Hortons | Burger King | Popeyes | Firehouse Subs
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Offices: 130 King St W, Toronto, Ontario M5X 2A2, CA · 5707 Blue Lagoon Dr, Miami, Florida 33126, US · Dammstrasse 23, Zug, 6300, CH · 8 Cross Street Manulife Tower, #28-01 to 07, Singapore, 048424, SG · 12753 Gran Bay Pkwy, Suite 150, Jacksonville, Florida 32258, US
Tim Hortons | Burger King | Popeyes | Firehouse Subs
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Offices: 130 King St W, Toronto, Ontario M5X 2A2, CA · 5707 Blue Lagoon Dr, Miami, Florida 33126, US · Dammstrasse 23, Zug, 6300, CH · 8 Cross Street Manulife Tower, #28-01 to 07, Singapore, 048424, SG · 12753 Gran Bay Pkwy, Suite 150, Jacksonville, Florida 32258, US
