Guadalajara, Jalisco, Mexico · On-site
$20k–$22k/mo
Job DetailsJob Location: Mexico Location - Guadalajara, JA 44610Position Summary Our Hotel Reservation Agents provide World Class Service to all inbound and outbound calls from our Guest supporting their reservations nee…
Skills: Customer service, Sales, Bilingual, Phone etiquette, Problem solving
Guadalajara, Jalisco, Mexico · On-site
$20k–$23k/mo
Job DetailsJob Location: Mexico Location - Guadalajara, JA 44610Salary Range: $23,000.00 Base+Commission/monthPosition Summary We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Te…
Skills: Bilingual English-Spanish, Collections, Customer Service, Problem Solving, Data Entry
Guadalajara, Jalisco, Mexico · On-site
Job DetailsJob Location: Mexico Location - Guadalajara, JA 44610Are you ready for your DREAM VACATION? Join our company family to make that dream come true! At the Employer of Choice, a complimentary week at one of our m…
Skills: Bilingual English and Spanish, Customer Service, Problem Solving, Data Entry, Relationship Building
Guadalajara, Jalisco, Mexico · On-site
$20k–$22k/mo
Job DetailsJob Location: Mexico Location - Guadalajara, JA 44610Salary Range: $20,000.00 Base+Commission/monthPosition Summary Our Hotel Reservation Agents provide World Class Service to all inbound and outbound calls fr…
Skills: Bilingual English-Spanish, Customer Service, Sales, Phone Etiquette, Problem Solving
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Handle inbound and outbound calls to assist guests with hotel reservations, meal plans, and vacation customization. Resolve customer issues and complaints while maintaining knowledge of company policies and meeting sales goals.
Candidates must be bilingual in English and Spanish and possess a high school diploma or equivalent. At least two years of sales experience is preferred along with strong organizational and computer skills.
Job DetailsJob Location: Mexico Location - Guadalajara, JA 44610Position Summary
Our Hotel Reservation Agents provide World Class Service to all inbound and outbound calls from our Guest supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting guest making hotel reservations, Customer Service and, providing answers as needed to any process related questions, and more. The greatest part of the role is that you can assist our guests with booking the best vacation experience, once you join our Reservations Team! From finding multiple promotional offers to assisting with customizing each vacation – you will be a professional at it all! Room only, Meal plan packages, spa services and transportation services. The right candidate for this position matches the quality of our resorts – 5 diamonds!
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Handle inbound and outbound calls with reservation requests and perform all other Customer Services functions.
• Provide World Class Service on all calls by using ResortCom Call Quality model.
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership.
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services.
• Meet or exceed daily, weekly, and monthly sales goal.
• Willingness to work flexible schedules that varies according to business needs.
• Adhere to assigned shift schedule and break and lunch schedules.
• Attend and complete all required and compliance training.
• Perform other duties as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.
Ø Reservation Agent (Spanish & English) – $20,000 Pesos monthly + monthly bonus
Ø Agents will be scheduled for 40 hours per week
Ø Attendance Bonus
Ø Savings Fund
Ø Life Insurance
Ø Food Voucher
Ø At Law Benefits
• Bilingual (English – Spanish)
• High school diploma (or GED or High School Equivalence Certificate)
• Excellent organizational, multi-tasking and prioritizing skills
• Ability to work under pressure (High Sales Environment/Strong Customer Service)
• Knowledge of MS Office applications (Word, Excel and Outlook)
• Proper phone etiquette
• Problem Solving Skills
• Outstanding Customer Service Skills
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 - $22,000.00 al mes
• Bebidas gratis
• Caja de ahorro
• Descuentos y precios preferenciales
• Programa de referidos
• Seguro de vida
• Vales de despensa
• Bono de asistencia
• Bono mensual
• Turno de 8 horas
• Inglés (Obligatorio)
Sales: 2 years (Preferred)
English (Required)
Work Location: In person
ResortCom is a leading provider of vacation ownership management technology, financial services, and customer engagement solutions tailored to the hospitality and lifestyle industries. Our comprehensive suite of services includes innovative contact center solutions, reservations, member experience management, and financial services enabling our clients to accelerate growth and enhance customer loyalty. With decades of proven expertise, ResortCom is a trusted partner for brands seeking to deliver seamless, secure, and scalable services. Our secret is a combination of state of the art technology and a team of excellent people who understand customer service and what it takes to make members comfortable and happy with their purchase. ResortConnect, our vacation ownership management software: • Makes and maintains reservations • Maintains and services loan and maintenance fee accounts • Maintains “points overlay” systems • Manages and services member accounts • Creates, stores, and maintains contracts • Manages inventory for timeshares, hotels, and rentals • Handles transfers and title changes • Processes bankruptcy • Manages rentals, resorts, vacations, and HOAs ResortConnect is 100% compliant with privacy laws, PCI requirements, and any regulatory framework charged with protecting financial data. ResortConnect manages the complex demands of our industry, provides exemplary service through its user-friendly interface, and protects client and consumer data at the highest level. Let's work together. Visit our website for more information. Specialties: Vacation ownership financial services, Vacation ownership management software, Vacation ownership member services, Multilingual call center, Club management software, Maintenance fee billing, Loan portfolio management, Custodial services and lender support, Tax withholding trust administration, Collections, Credit card processing, Reservations, Contact center, and Vacation ownership member services
Offices: 6850 Bermuda Road, Las Vegas, NV 89119, US
ResortCom is a leading provider of vacation ownership management technology, financial services, and customer engagement solutions tailored to the hospitality and lifestyle industries. Our comprehensive suite of services includes innovative contact center solutions, reservations, member experience management, and financial services enabling our clients to accelerate growth and enhance customer loyalty. With decades of proven expertise, ResortCom is a trusted partner for brands seeking to deliver seamless, secure, and scalable services. Our secret is a combination of state of the art technology and a team of excellent people who understand customer service and what it takes to make members comfortable and happy with their purchase. ResortConnect, our vacation ownership management software: • Makes and maintains reservations • Maintains and services loan and maintenance fee accounts • Maintains “points overlay” systems • Manages and services member accounts • Creates, stores, and maintains contracts • Manages inventory for timeshares, hotels, and rentals • Handles transfers and title changes • Processes bankruptcy • Manages rentals, resorts, vacations, and HOAs ResortConnect is 100% compliant with privacy laws, PCI requirements, and any regulatory framework charged with protecting financial data. ResortConnect manages the complex demands of our industry, provides exemplary service through its user-friendly interface, and protects client and consumer data at the highest level. Let's work together. Visit our website for more information. Specialties: Vacation ownership financial services, Vacation ownership management software, Vacation ownership member services, Multilingual call center, Club management software, Maintenance fee billing, Loan portfolio management, Custodial services and lender support, Tax withholding trust administration, Collections, Credit card processing, Reservations, Contact center, and Vacation ownership member services
Offices: 6850 Bermuda Road, Las Vegas, NV 89119, US
