Jobs at Reliato Ltd (Now Hiring) — 3 open

About Reliato

With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.

Key Responsibilities

• Act as the primary point of contact for IT support requests, taking ownership of tickets from logging through to resolution.
• Assist employees across all departments with IT queries, providing clear, friendly, and timely support.
• Install, configure, and troubleshoot workstations, laptops, peripherals, and mobile devices.
• Perform user onboarding and offboarding (account provisioning, hardware setup, access, and deprovisioning) in line with company policy.
• Maintain, repair, and upgrade end-user hardware, operating systems, and standard server products.
• Support the maintenance of network and computer systems, diagnosing and resolving faults and identifying potential issues before they escalate.
• Apply a working knowledge of TCP/IP network infrastructures to connectivity and performance troubleshooting.
• Assist with internal and external applications and hardware upgrades.
• Create, maintain, and keep up to date clear IT procedures, knowledge-base articles, and technical documentation.
• Contribute to improving support processes and the end-user experience.
• Liaise with third-party contractors and suppliers for system support and routine maintenance.

Essential Skills & Experience

• EQF Level 4 or the equivalent
• Ideally 2 year experience with desktop, system, applications and network support
• LAN / WAN support fundamentals
• Microsoft technologies: Windows 11, Microsoft 365 administration and end-user support
• Exposure to Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, and Google Workspace
• Ticketing / ITSM tool experience: (e.g., Jira Service Management, or similar)
• Endpoint / MDM basics: Windows Autopilot and Intune enrolment at a user-support level
• Basic identity & access management: password resets, MFA, conditional access basics, account lifecycle in Entra ID
• Remote support tooling: NinjaOne,TeamViewer, etc.
• Excellent troubleshooting, fault-finding, and problem-solving skills
• Strong communication and alignment skills in a multi-language, multi-site work environment
• Ability to work with diverse stakeholders and partners, locally and remotely
• Ability to work flexible hours and on own initiative, including occasional after-hours support as the business requires

What we offer

Comprehensive Health Insurance — so you’re fully looked after.
Hybrid Working Model — flexibility to work from home and in the office.
Work From Anywhere — enjoy the freedom to work overseas for part of the year.
Gym Allowance — because your wellbeing matters.
Fresh Fruit Mondays — start the week healthy and energised.
Regular Team Events — fun socials, celebrations, and unforgettable moments.
Work Anniversary Cake — because milestones deserve to be celebrated.