City of Edinburgh, Scotland, United Kingdom · Hybrid
Job Description This role leads the operations behind one of our biggest client accounts, working in close partnership with the Key Account Manager. You'll own how the account runs day to day, so the Key Account Manager …
Skills: Operational leadership, Team management, Automation, Artificial intelligence, Data analysis
South Africa · Remote Solely
Job Description This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment. Working within SmartPA’s …
Skills: Data Visualization, Spreadsheet Proficiency, Business Operations, Data Governance, Stakeholder Communication
South Africa · Remote Solely
Job Description This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment. Working within SmartPA’s …
Skills: Business Operations, Data Management, Data Visualisation, Spreadsheet Proficiency, Stakeholder Communication
South Africa · Remote Solely
Job Description The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic department, you will act as an Operations & Compliance Coordinator, responsible fo…
Skills: Legal Coordination, Compliance Management, Dataset Lifecycle Administration, Procurement Management, Stakeholder Management
City of Edinburgh, Scotland, United Kingdom · Remote OK
Job Description The Role As our Automation & Workflow Architect, you'll design and build the automations that make our client accounts more efficient. This is a hands-on, technical role for someone who thinks in systems …
Skills: Systems Thinking, Process Mapping, Prompt Engineering, API Integration, Data Architecture
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will lead the day-to-day operations of a major client account, ensuring high performance and service delivery standards. You will also identify opportunities for automation and AI to improve efficiency while acting as a senior point of contact for the client.
The role requires at least 5 years of experience leading teams in a corporate environment with strong data literacy and communication skills. You must be comfortable briefing technical teams on automation and AI solutions and possess a growth mindset.
This role leads the operations behind one of our biggest client accounts, working in close partnership with the Key Account Manager. You'll own how the account runs day to day, so the Key Account Manager can focus on commercial strategy and client growth.
Your job is to keep the whole account running smoothly and to keep making it better. You'll spot where processes are slowing the team down and fix them, and you'll find the places where automation or AI could make the work faster and more reliable. You won't build the automations yourself — but you'll understand what's possible, and brief our technical teams clearly so they can build it.
You'll work day to day with our Automation, Quality Assurance (QA) and Pod Lead teams, keep a close eye on how the account is performing, and act as a confident, senior point of contact for the client.
This suits someone who enjoys leading in a fast-paced environment, is comfortable across multiple systems, and takes real ownership of delivering to a consistently high standard.
An experienced, highly organised operations professional who enjoys leading a team and bringing structure to complex, cross-functional work. You take pride in delivering to a high standard, building strong relationships, and finding smarter ways of working.
You'll thrive in this role if you:
We hire for mindset as much as background — a strong sense of ownership and a growth mindset go a long way.
We're ambitious about where we're going, and we're looking for people who want to grow with us. As part of your package you can expect:
Please submit your CV along with a cover letter outlining how your skills, experience and achievements align with the requirements of the role.
Throughout the recruitment process, we will assess candidates against the key competencies and responsibilities outlined in the job profile.
The selection process consists of two interview stages and skills testing.SmartPA delivers world-class, human-centred, tech-enabled PA and business support to organisations of all sizes across the globe.
By combining smart systems, streamlined processes and exceptional people, we help our clients accelerate their growth and scaling plans. From ambitious SMBs to global corporations, our client portfolio has included organisations such as Google, Clarion Events, BBC and Krispy Kreme, all of whom rely on us as a trusted extension of their teams.
We pride ourselves on delivering a service that is professional, proactive and dependable — but what truly sets us apart is our people. Our team is ambitious, supportive and passionate about what we do, and many of our colleagues have built long-term careers with us from a wide range of professional backgrounds.
As a female-founded business built on collaboration, trust and shared success, we champion career development, flexible working and meaningful progression. We believe in creating an environment where people feel supported, valued and empowered to grow.
Providing strategic solutions for administration, virtual assistants (EA & PA), & BPO functions.
❝Outsource your admin, grow your business❞ SmartPA ultimately: 🗹 Increase efficiency 🗹 Drive productivity 🗹 Maximise profits Traditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives. Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again. As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage. Our mission is to deliver sustained improvement – every step of the way. We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable. ➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients. ➤ Virtual PA Services Supporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support. ➤ Corporate We’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
Offices: SmartPA Global Ltd. (Head Office), Edinburgh, Midlothian EH1 3PX, GB
Providing strategic solutions for administration, virtual assistants (EA & PA), & BPO functions.
❝Outsource your admin, grow your business❞ SmartPA ultimately: 🗹 Increase efficiency 🗹 Drive productivity 🗹 Maximise profits Traditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives. Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again. As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage. Our mission is to deliver sustained improvement – every step of the way. We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable. ➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients. ➤ Virtual PA Services Supporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support. ➤ Corporate We’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
Offices: SmartPA Global Ltd. (Head Office), Edinburgh, Midlothian EH1 3PX, GB
