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Jobs at Contractor In Charge (Now Hiring) — 4 open

Contractor In Charge logoContractor In Charge

Customer Service Representative

Jackson, Mississippi, United States · Remote OK

$17/hr–$19/hr

Entry level

Call Center Agent The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance w…

Skills: Customer Service, Inbound and Outbound Calling, Sales Mindset, CRM Management, Booking and Dispatching

Contractor In Charge logoContractor In Charge

Customer Service Representative

Sioux Falls, South Dakota, United States · Remote OK

$17/hr–$19/hr

Entry level

Call Center Agent The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance w…

Skills: Customer Service, Inbound Call Handling, Outbound Call Handling, Sales Conversion, CRM Management

Contractor In Charge logoContractor In Charge

Customer Service Representative

Houston, Texas, United States · Remote Solely

$17/hr–$19/hr

Entry level

Call Center Agent The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance w…

Skills: Customer Service, Inbound and Outbound Calling, CRM Management, Sales Conversion, Booking and Dispatching

Contractor In Charge logoContractor In Charge

Customer Service Representative

Atlanta, Georgia, United States · Remote OK

$17/hr–$19/hr

Entry level

Call Center Agent The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance w…

Skills: Customer Service, Inbound Call Handling, Outbound Call Handling, Sales Conversion, CRM Management

Contractor In Charge logo

Customer Service Representative

Contractor In Charge

Jackson, Mississippi, United States • Remote OK

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Entry level

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  • $17/hr–$19/hr
  • Full-time
  • high school
  • Competitive salary, Equipment stipend, Medical Benefits, Retirement Savings Plan, Vacation Pay, Paid training
  • Posted 2d ago
  • Apply by Oct 22
  • ~40 hrs/week
  • Remote in Alabama, United States, Arizona, United States, Florida, United States, Georgia, United States

Responsibilities

The agent is responsible for handling inbound and outbound calls to book and dispatch jobs while maintaining CRM accuracy. The role focuses on converting inquiries into revenue-generating appointments using a sales-oriented approach.

Requirements

Candidates must have a High School Diploma/GED and strong communication skills with computer literacy. Experience with scheduling software or home service industries is preferred but not required.

Full job description

 
Call Center Agent 

The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.
The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.

Who We Are 
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
 
Location: Must live in Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia
 
What We Offer: 
  • Competitive salary - starting at $19/hour
  • Equipment stipend of $100/month
  • Medical Benefits -available after 90 days!
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training 
  • Advancement Opportunities   

Responsibilities: 
  • Answer all incoming calls or online inquiries, as the initial point of contact 
  • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home 
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable 
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs 
  • Help the field team by taking detailed notes from customer calls and entering them into our system 
  • Contribute to our company’s culture by being upbeat and hard-working 

Requirements: 
  • High School Diploma/GED is required 
  • Self-starter, reliable, flexibility with hours 
  • High level of accuracy and efficiency 
  • Exceptional verbal and written communication skills 
  • Courteous, professional manner, strong customer service skills 
  • Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail 
  • Excellent interpersonal communication skills on a professional and technical level  
  • Able to work both independently and as part of a team 
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
Work Schedule:
  • This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer 

 

Related keywords

Call CenterCRMSOPSLAServiceTitanFieldEdgeHousecall ProHVACPlumbingElectricalHome ServicesDispatchingLead ManagementBooking Conversion

About Contractor In Charge

LinkedInVisit site

Helping trades businesses streamline operations with expert bookkeeping, scheduling, and answering services.

Industry
Administrative and Support Services
Company size
51-200 employees
Founded
2016
Headquarters
Tampa, Florida
LinkedIn followers
2,575

💡Old-Fashioned Service. Cutting-Edge Technology. Total Business Control. At Contractor In Charge, we help HVAC, plumbing, and electrical businesses take charge of their operations by combining trusted, old-fashioned service with cutting-edge technology. From full-service bookkeeping and financial management to 24/7 live call answering and job scheduling, we ensure every part of your business runs efficiently—so you can focus on what you do best. We don’t just help you book more jobs—we help you keep more of your money. Our expert accounting and advisory services give you the financial clarity to increase profitability, reduce waste, and make smarter business decisions. 🚀 Why Choose Us? ✔️ Complete Financial & Accounting Solutions – Know your numbers, grow your business ✔️ Live, US-Based CSR Support – Real people, real conversations, real customer care ✔️ Direct Scheduling in Your Software – No rework, no lost leads, no headaches ✔️ Scalable Rollover Services – Handle peak seasons & overflow calls with ease ✔️ HVAC, Plumbing & Electrical Specialists – We know your industry inside and out ✔️ Technology-Driven, Service-Focused – The best of automation and human expertise ✔️ Proven Revenue Growth – Our clients see an average 15% increase in booked jobs ✔️Service Titan Certified Account Experts 💰 Every Call. Every Dollar. Every Decision—Working for You. With increasing labor shortages, seasonal demand spikes, and rising customer expectations, home service businesses can’t afford to miss calls, mismanage their schedules, or lose track of their finances. That’s why we provide a full-service solution—ensuring your calls get answered, appointments get booked, invoices get paid, and your business stays profitable. 🔗 Take Control of Your Business Today! Learn how Contractor In Charge can help you grow. Visit www.contractorincharge.com or message us today.

Offices: 625 E Twiggs St, Tampa, Florida 33602, US

Dispatch & SchedulingBookkeeping & AccountingSoftware SetupService ManagementQuickbooksBudgets & CashflowServiceTitanCustomer ServiceAnswering Serviceand Financial Forecasting
View all jobs at Contractor In Charge

About Contractor In Charge

LinkedInVisit site

Helping trades businesses streamline operations with expert bookkeeping, scheduling, and answering services.

Industry
Administrative and Support Services
Company size
51-200 employees
Founded
2016
Headquarters
Tampa, Florida
LinkedIn followers
2,575

💡Old-Fashioned Service. Cutting-Edge Technology. Total Business Control. At Contractor In Charge, we help HVAC, plumbing, and electrical businesses take charge of their operations by combining trusted, old-fashioned service with cutting-edge technology. From full-service bookkeeping and financial management to 24/7 live call answering and job scheduling, we ensure every part of your business runs efficiently—so you can focus on what you do best. We don’t just help you book more jobs—we help you keep more of your money. Our expert accounting and advisory services give you the financial clarity to increase profitability, reduce waste, and make smarter business decisions. 🚀 Why Choose Us? ✔️ Complete Financial & Accounting Solutions – Know your numbers, grow your business ✔️ Live, US-Based CSR Support – Real people, real conversations, real customer care ✔️ Direct Scheduling in Your Software – No rework, no lost leads, no headaches ✔️ Scalable Rollover Services – Handle peak seasons & overflow calls with ease ✔️ HVAC, Plumbing & Electrical Specialists – We know your industry inside and out ✔️ Technology-Driven, Service-Focused – The best of automation and human expertise ✔️ Proven Revenue Growth – Our clients see an average 15% increase in booked jobs ✔️Service Titan Certified Account Experts 💰 Every Call. Every Dollar. Every Decision—Working for You. With increasing labor shortages, seasonal demand spikes, and rising customer expectations, home service businesses can’t afford to miss calls, mismanage their schedules, or lose track of their finances. That’s why we provide a full-service solution—ensuring your calls get answered, appointments get booked, invoices get paid, and your business stays profitable. 🔗 Take Control of Your Business Today! Learn how Contractor In Charge can help you grow. Visit www.contractorincharge.com or message us today.

Offices: 625 E Twiggs St, Tampa, Florida 33602, US

Dispatch & SchedulingBookkeeping & AccountingSoftware SetupService ManagementQuickbooksBudgets & CashflowServiceTitanCustomer ServiceAnswering Serviceand Financial Forecasting
View all jobs at Contractor In Charge

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