Philadelphia, Pennsylvania, United States · Hybrid
$30/hr–$37/hr
Job Responsibilities and Requirements Troubleshoot hardware and software problems both in person and remotely, resolving and documenting the solutions in Footprints ticketing system. Works on tickets assigned by the help…
Skills: Hardware troubleshooting, Software troubleshooting, Network connectivity, Cisco ISE, Footprints ticketing system
Arizona, United States · Remote OK
$64k–$86k/yr
Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes overall accountability f…
Skills: Client implementation, Project management, Relationship management, Communication, Presentation skills
Schaumburg, Illinois, United States · Hybrid
$50k–$55k/yr
Job Responsibilities and Requirements Responsible for sales and service of Group Products to the producers within his/her assigned territory. Responsible for the sales of Company products, achieving sales goals by line o…
Skills: Sales, Account management, Broker development, Employee benefits, Underwriting
Addison, Texas, United States · Hybrid
$105k–$141k/yr
Job Responsibilities and Requirements Sales Develop and successfully execute strategies to increase sales premium, case count, retention and profitability to achieve both personal and regional sales goals Responsible for…
Skills: Sales Strategy, Broker Development, Team Management, Cross-selling, CRM Management
Fort Lauderdale, Florida, United States · Hybrid
$105k–$141k/yr
Job Responsibilities and Requirements Sales Develop and successfully execute strategies to increase sales premium, case count, retention and profitability to achieve both personal and regional sales goals Responsible for…
Skills: Sales strategy, Team leadership, Broker development, Group insurance, CRM management
Phoenix, Arizona, United States · Remote OK
$64k–$79k/yr
Job Responsibilities and Requirements The Implementation Electronic Interface Specialist will have the competency within the implementation organization, to develop the necessary capabilities that enables our organizatio…
Skills: Data migration, Project management, FMLA, Leave of absence, Problem solving
Michigan, United States · Remote OK
$58k–$78k/yr
Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Workforce Accommodations Specialist will work closely with the employee, healthcare provider and employer to explore accommodation…
Skills: ADA compliance, Case management, Medical documentation review, Interactive process facilitation, FMLA familiarity
Arizona, United States · Hybrid
$67k–$96k/yr
Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Learning Consultant will be accountable for leading and facilitating the successful completion of learning and development for new…
Skills: Instructor-led training, Curriculum development, Coaching, Mentoring, Technical training
South Portland, Maine, United States · Hybrid
$69k–$86k/yr
Job Responsibilities and Requirements Independently evaluates and synthesizes information in order to accept, modify, or rejects risks on a case. Has the ability to exercise independence and discretion in making final de…
Skills: Underwriting, Risk Evaluation, Manual Rating, Experience Rating, Financial Analysis
New York, New York, United States · Hybrid
$23/hr–$28/hr
Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* This role serves as the primary point of contact for policyholders, insurance brokers, and general agents. They provide accurate polic…
Skills: Customer Service, Policy Administration, Account Management, Communication Skills, Analytical Skills
Oregon, United States · Remote OK
Job Responsibilities and Requirements The Claims Examiner will act as a liaison between client, employee and healthcare provider. In this position, you are responsible for applying appropriate claims management by provid…
Skills: Claims Management, Microsoft Office, Analytical Skills, Collaboration, Organization
Phoenix, Arizona, United States · Remote OK
$105k–$141k/yr
Job Responsibilities and Requirements The Lead Scrum Master serves as a senior Agile delivery leader responsible for coordinating and optimizing delivery across multiple Agile teams. This role facilitates alignment, tran…
Skills: Scrum of Scrums, Azure DevOps, SAFe, Kanban, PI Planning
Englewood, Colorado, United States · Hybrid
$69k–$86k/yr
Job Responsibilities and Requirements The Middle Market Client Manager serves as the primary contact for a portfolio of middle market clients, providing expert guidance on benefit plans, contracts, and service issues. Th…
Skills: Client Relationship Management, Consulting, Negotiation, Communication, Microsoft Excel
Canandaigua, New York, United States · Hybrid
$17/hr–$21/hr
Job Responsibilities and Requirements The Claims Assistant is an administrative support position within the Standard Security claims department. Duties and Responsibilities: Accurately file claimant specific information …
Skills: Data Entry, DocuWare, HIPAA Compliance, Confidentiality, Typing (40+ wpm)
Philadelphia, Pennsylvania, United States · Hybrid
$27/hr–$34/hr
Job Responsibilities and Requirements Reporting to the Director of Cash Management, the Senior Accounts Payable Associate position is responsible for the preparation, review and processing of invoices and expenses. Under…
Skills: Accounts Payable, General Ledger, Oracle, Concur, Microsoft Excel
King of Prussia, Pennsylvania, United States · Remote OK
$81k–$108k/yr
Job Responsibilities and Requirements The Sr. Middle Market Client Manager serves as the primary strategic advisor for assigned middle market clients, delivering expert guidance on benefit plans, contracts, and service i…
Skills: Client Relationship Management, Consultative Selling, Contract Negotiation, Strategic Planning, Financial Analytics
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The Desktop Support Engineer is responsible for troubleshooting hardware and software issues, managing tickets via the Footprints system, and providing tier-one support to end users. They also handle equipment installations, software updates, and network connectivity support for in-house systems.
Candidates must possess a Bachelor’s or Associate’s degree in Information Technology or a related field along with at least 5 years of helpdesk or desktop support experience. Proficiency in Windows operating systems, basic networking, and hardware/software configuration is required.
Troubleshoot hardware and software problems both in person and remotely, resolving and documenting the solutions in Footprints ticketing system. Works on tickets assigned by the helpdesk providing tier one support to end users.
Provides "in-house" computer/network support relating to software and hardware problems.
Troubleshoots network connectivity issues related to Cisco ISE.
Work on helpdesk and management assigned tickets via Footprints ticket system.
Video conferencing and projector equipment setups.
Provide documented resolution within Footprints database tracking system.
Assists in equipment installations and relocations within the company.
Assists in corporate-wide software installations as well as updates.
Install PACS, FAST, VUE, and APS patches (code) for "in-house" systems.
Work on PC/software upgrades when needed.
Configure new PC’s with the corporate image.
Thin Client configuration \ PC virtualization.
Focus on rapid identification and resolution of customer service issues.
Answer questions and perform initial triage on service tickets.
Timely and effective resolution to service tickets based on service level agreements.
Provide customers with updates to keep them apprised of progress toward problem resolution.
Participate in team meetings and customer meetings as requested.
Bachelor’s or Associate’s Degree in Information Technology, Computer Science, or related field
5 years of desktop support experience required.
Comp TIA A+, Comp TIA Network+, and/or Microsoft Technology Associate (MTA) certification a plus
Windows Operating System
Basic Networking Knowledge
Experience troubleshooting, installing, and configuring hardware and software
Ability to explain technical issues to non-technical people
Ability to read, understand, and apply complex technical information and to master new computer technology
Strong planning and organizational skills and the ability to meet deadlines
Ability to Travel: None
The expected hiring range for this position is $30.01 - $37.52 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
Your people. Our purpose.
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.
Offices: 1700 Market St, Suite 1200, Philadelphia, Pennsylvania 19103, US · 488 Madison Ave, Suite 803, New York, NY 10022, US · 7 Skyline Dr, Suite 275, Hawthorne, New York 10532, US · 2421 W Peoria Ave, 200, Phoenix, Arizona 85029, US · 10220 SW Greenburg Rd, Suite 601, Portland, Oregon 97223, US
Your people. Our purpose.
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.
Offices: 1700 Market St, Suite 1200, Philadelphia, Pennsylvania 19103, US · 488 Madison Ave, Suite 803, New York, NY 10022, US · 7 Skyline Dr, Suite 275, Hawthorne, New York 10532, US · 2421 W Peoria Ave, 200, Phoenix, Arizona 85029, US · 10220 SW Greenburg Rd, Suite 601, Portland, Oregon 97223, US
