Phoenix, Arizona, United States · Hybrid
Summary The Customer Solutions Professional (CSP) plays a pivotal role in the consumer collections department and is responsible for driving revenue and meeting monthly collection goals by contacting consumers, discussin…
Skills: Negotiation, Persuasive Selling, Collections, Microsoft Office Suite, Customer Experience
Phoenix, Arizona, United States • Hybrid
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The role involves contacting consumers to negotiate payment arrangements and manage a portfolio of delinquent accounts to drive revenue. It also requires monitoring queues, analyzing credit reports, and ensuring compliance with collection and bankruptcy regulations.
A bachelor's degree or equivalent work experience is required, along with advanced proficiency in Microsoft Office. Candidates should possess strong negotiation skills and a proven track record of performance in a fast-paced environment.
The Customer Solutions Professional (CSP) plays a pivotal role in the consumer collections department and is responsible for driving revenue and meeting monthly collection goals by contacting consumers, discussing their account status, and negotiating optimal payment arrangements on behalf of our clients. The CSP will manage a portfolio of charged-off, delinquent consumer accounts referred by clients.
This job operates in a hybrid setting, splitting time between professional office environment and remote home office set up. In both scenarios, this role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone.
Both environments require the ability to maintain high productivity and consistent communication standards. The company may provide specific guidelines on the home office setup to ensure compliance with security and performance requirements.
The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This position is primarily office based and extensively involves telecommunications.
These requirements are considered essential for the performance of this job’s duties. In cases of medical limitations affecting these abilities, the necessity of performing these essential functions will be a consideration in evaluating reasonable accommodations and determining the appropriateness of medical certification for return to work.
This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
At RTR, we pride ourselves on our unique corporate culture. We offer a cubicle-free work environment that promotes employee communication and teamwork. Our executive management works an arms-length away from our employees, instead of hidden away in an office, encouraging conversation between managers and their employees and improving company morale. Our leaders live out the values of our company every day. They exude team spirit, encourage teamwork and reward outstanding performance. RTR differentiates itself through the caliber of people we hire. We seek to build a lasting relationship with every employee. Won't you join us? To become part of the RTR Team, please visit Careers at www.realtimeresolutions.com. Search for job openings, complete an online application and upload your resume! NMLS ID: 9745
Offices: -, Dallas, TX, US · -, -, Phoenix, AZ -, US
At RTR, we pride ourselves on our unique corporate culture. We offer a cubicle-free work environment that promotes employee communication and teamwork. Our executive management works an arms-length away from our employees, instead of hidden away in an office, encouraging conversation between managers and their employees and improving company morale. Our leaders live out the values of our company every day. They exude team spirit, encourage teamwork and reward outstanding performance. RTR differentiates itself through the caliber of people we hire. We seek to build a lasting relationship with every employee. Won't you join us? To become part of the RTR Team, please visit Careers at www.realtimeresolutions.com. Search for job openings, complete an online application and upload your resume! NMLS ID: 9745
Offices: -, Dallas, TX, US · -, -, Phoenix, AZ -, US
