Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? Senior Technical System/Support Analyst with QTS Business Client Services Run The Bank (RTB) group is responsible for providing first and second line application support within RB…
Skills: Production Support, Technical Analysis, Incident Management, Root Cause Analysis, Disaster Recovery Planning
Los Angeles, California, United States · On-site
$44k–$77k/yr
Job Description What is the opportunity? Embrace RBC Wealth Management’s core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Cl…
Skills: Customer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Group Problem Solving
Arnprior, Ontario, Canada · On-site
Job Description This event is for candidates interested in working in the following locations: Kanata, Stittsville, Carleton Place, Almonte, Perth, Smiths Falls, Arnprior, Renfrew, Pembroke, Petawawa. Be part of an organ…
Skills: Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking
Saguenay, Quebec, Canada · On-site
Job Description Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job posting. As part of…
Skills: Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking
Putrajaya, Putrajaya, Malaysia · On-site
Job Description What is the opportunity? Control Assurance Execution & People Management Lead/coach a team of Senior Analysts/Analysts in managing and completing the testing of controls for the assigned Testing Program. …
Skills: Risk Management, Control Testing, People Management, Compliance, Audit
Putrajaya, Putrajaya, Malaysia · On-site
Job Description Control Testing & Program Management Perform control assessment of Platform owned controls in line with ICMP standards, Ops Risk Management framework and regulatory requirements.Responsible for completing…
Skills: Business Statistics, Credit Analysis, Decision Making, Investment Risk Management, Operational Risks
Putrajaya, Putrajaya, Malaysia · On-site
Job Description What is the opportunity? The Analyst within the CM Business and Client Services (BCS), works closely with Futures Front Office and Futures Clearing teams, to ensure a controlled process for the following …
Skills: Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? This role provides support to the Senior Managers and Director, Human Resources and Law Group Audit for independent, objective assurance over the design and operation of the Bank’…
Skills: Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented
Toronto, Ontario, Canada · On-site
Job Description WHAT IS THE OPPORTUNITY? Join RBC's Integrated Systems Testing team and become the critical backbone supporting development and testing operations. You'll maintain state-of-the-art IST and PPVT z/OS mainf…
Skills: Change Management, Computer Information, Group Problem Solving, Hardware Infrastructure, Incident Management
Toronto, Ontario, Canada · On-site
Job Description RBC Borealis is seeking an experienced Staff Machine Learning Research Engineer to drive innovation in advanced AI systems and architectures. In this role, you will design and implement cutting-edge solut…
Skills: Analytical Thinking, Decision Making, Detail-Oriented, Long Term Planning, Machine Learning
Aurora, Ontario, Canada · On-site
Job Description Client Advisor - Richmond Hill (Bilingual - Mandarin, Cantonese, Russian or Hebrew) ** As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple…
Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication
Toronto, Ontario, Canada · On-site
Job Description Client Advisor - Vaughan - Bilingual (English & Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian) **Please Note: we are hiring multiple candidates for this position. You will be required to b…
Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication
Putrajaya, Putrajaya, Malaysia · On-site
Job Description What is the opportunity? Do you thrive in working in an interactive team environment? Are you a quick learner of systems, have strong organizational, time management, analytical, written and spoken commun…
Skills: Credit Analysis, Financial Statement Analysis, Risk Management, Corporate Lending, Microsoft Excel
Vancouver, British Columbia, Canada · Hybrid
Job Description What is the opportunity? As an RBC Investment and Retirement Planner, you create custom investment solutions for prospective and existing RBC clients. Alongside your own prospecting and networking activit…
Skills: Financial Planning, Investment Solutions, Client Acquisition, Networking, Portfolio Management
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? We’re looking a Lead AI/ML Software Engineer to drive innovation at the intersection of AI / Machine Learning and financial services. You’ll be responsible for owning and deliveri…
Skills: Machine Learning, Java, Python, Large Language Models, RAG Systems
Toronto, Ontario, Canada · On-site
Job Description WHAT IS THE OPPORTUNITY? We are looking for an experienced Senior Application Developer to join the Mobile Services team. Your expertise will lead the design, development and maintenance of Services devel…
Skills: Java, Spring Boot, OpenShift, Azure, AWS
Jersey City, New Jersey, United States · On-site
$210k–$275k/yr
Job Description WHAT IS THE OPPORTUNITY? The CBOS Global Payments team is undertaking multiple complex initiatives (e.g. SWIFT & Global RTGS Compliance, Payments Modernization, Controls & Risk) as part of RBC Capital Mar…
Skills: Software Development Leadership, SWIFT MT and MX, Java, Spring Boot, Microservices
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? Are you interested in working as a Principal AI Platform Engineer on the Data & AI Platform Team in Technology Infrastructure at the Royal Bank of Canada? Join our dynamic team at…
Skills: Java, Python, Spring Boot, Fast API, Docker
Vancouver, British Columbia, Canada · Hybrid
Job Description What is the opportunity? As an RBC Investment and Retirement Planner, you create custom investment solutions for prospective and existing RBC clients. Alongside your own prospecting and networking activit…
Skills: Financial Planning, Investment Solutions, Client Acquisition, Networking, Portfolio Management
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? The Cyber Technology Office builds and runs the technology that keeps Canada's largest bank and its customers safe. We are looking for a strategist who will help shape and drive t…
Skills: Architectural Modeling, Cybersecurity, Cyber Security Management, Decision Making, Information Security Management
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Provide first and second line application support for RBC Capital Markets, focusing on technical analysis, troubleshooting, and incident management. Lead disaster recovery planning, platform upgrades, and ensure compliance with enterprise IT risk and security policies.
Requires proficiency in Java, DB scripting, Linux, Windows, and various databases including Sybase and Oracle. Candidates must have experience with middleware, scheduling software like Control-M, and incident management tools such as ServiceNow.
Senior Technical System/Support Analyst with QTS Business Client Services Run The Bank (RTB) group is responsible for providing first and second line application support within RBC Capital Markets. The incumbent will help with performing technical analysis, troubleshooting of incidents and service disruptions, infrastructure compliance and IT Risk related action items, documentation, etc. across the supported applications. The role is critical for ensuring the applications supported by the RTB team are compliant as per enterprise policies.
Due to a variety of systems we support as well as new development projects, this position offers a great learning potential in both technology and Capital Markets areas. We also work very closely with our business partners to bring efficiencies in QTS Business Client Service line of businesses.
Rotational after-hours support will be required; some weekend work may be required.
35% - Production Support
35% - End User Support
20% - Systems Development Support Activities
10% - Leading and guiding L2 support/Coaching/Personal Development
Provide first and second line application support within RBC Capital Markets for the QTS Business Client Services Run-the-Bank (RTB) group, performing technical analysis and troubleshooting of incidents and service disruptions across supported applications.
Conduct root-cause analysis of key and recurring incidents within SLA timeframes, serve as an escalation point for incident management, and drive the Post Incident Review process to reduce systemic and recurring issues in collaboration with development teams.
Lead disaster recovery planning and execution, oversee platform upgrades, manage performance and capacity testing, and ensure steady-state operations including access verification, attestation, and currency of operating documentation.
Monitor production systems, perform troubleshooting, conduct status reporting to management, and maintain awareness of top priority issues while working closely with business partners to understand priorities and provide accurate status updates on critical systems.
Support both scheduled and ad-hoc production processes, utilize innovation capabilities to operate effectively, and provide audit-related documentation and responses while maintaining knowledge of trade life cycles and Capital Markets operations.
Manage incident management processes using enterprise tools such as ServiceNow, including change management and problem management, while preparing post-incident reviews, non-functional requirements, and operability test plans.
Drive process improvement initiatives, participate in rationalization of Operations Level Agreements (OLA) and Service Level Agreements (SLA), and assist in development projects through end-to-end implementation and change activities.
Ensure applications maintain full compliance with TSS requirements and address IIS, SAST, and Cyber Security vulnerabilities in a timely manner while managing infrastructure scheduling, coordination, and maintenance activities.
Experience in the following: Programming languages (emphasis on JBOSS, Java, DB Script); multiple platforms (emphasis on Linux and Windows); databases (esp. Sybase, Oracle, Mongo and MSSQL Server); middleware technologies and platforms (e.g. MQ, Solace).
Experience with Scheduling Software (Control-M); cloud Technologies(Docker, Dremio, Kubernetes); knowledge of scripting (VBScript, Python, Shell); incident Management software – including problem and change management using enterprise tools such as ServiceNow.
Excellent communication skills both written and verbal.
Able to critically evaluate and manage information gathered from multiple sources; analytical thinking – able to solve problems in complex environments.
Able to interact effectively with sophisticated business clients.
Professional experience in a Global Credit & Lending Business
Knowledge in Capital Market all asset classes preferred and Back Office Operations Line of Businesses
Experience in working with Client data modeling
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Stimulating and faced paced work on complex Software systems.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to build close relationships with end-users and clients.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Opportunities to take on progressively greater accountabilities.
#LI-POST
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
