Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team pro…
Skills: Client relationship management, Commercial cards, Treasury management, Cash management, Corporate banking
Ottawa, Ontario, Canada · On-site
Job Description What is the opportunity? As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize o…
Skills: People management, Business acquisition, Mutual funds sales, Client experience, Coaching
Toronto, Ontario, Canada · On-site
Job Description What is the Opportunity? Senior Manager – CNB Treasury Management Integration Services will lead a team of engineers, plan technical projects, collaborate with business partners, bridge the gap between bu…
Skills: Technical leadership, Software development, Financial services, Fintech, Big Data Technologies
Montreal, Quebec, Canada · On-site
Job Description What is the opportunity? RBC Dominion Securities is currently seeking a dynamic Telemarketer, Business Development. You will be a people person who loves social interactions and building relationships. Th…
Skills: Cold-calling, Business development, Relationship building, Sales, Prospecting
Providenciales, Turks and Caicos Islands · On-site
Job Description APPLICATION DEADLINE: AUGUST 10, 2026 What is the opportunity? You proactively provide advice and enable clients to leverage RBC’s business electronic solutions (Cash Management and Merchant Solutions), t…
Skills: Client counseling, Communication, Customer service, Customer service administration, Customer service management
Minneapolis, Minnesota, United States · On-site
$55k–$95k/yr
Job Description What is the opportunity? This position is responsible for promoting advisory, fee-based program sales by educating brokers on programs covered, providing program recommendations, service and support to Fi…
Skills: Financial advisory, Fee-based programs, Product training, Problem solving, Customer service
New York, New York, United States · On-site
$85k–$125k/yr
Job Description What is the opportunity? Provides operational trade/sales support and operational client service functions in support for GE Delta One Trading and sales for OTC derivatives and listed equities, options, b…
Skills: Trade support, OTC derivatives, Equities, Options, Bonds
Port Hope, Ontario, Canada · On-site
Job Description What is the opportunity? As an RBC Investment and Retirement Planner, you create custom investment solutions for prospective and existing RBC clients. Alongside your own prospecting and networking activit…
Skills: Adaptability, Business Development, Client Centricity, Curious Mindset, Financial Planning
Beverly Hills, California, United States · On-site
$70k–$130k/yr
Job Description What is the opportunity? Our team continues to grow! The Senior Associate Wealth Strategist position supports a holistic focus on making wealth transfer planning a primary component of the core client exp…
Skills: Wealth transfer planning, Tax planning, Estate planning, Business succession planning, Trust planning
Saguenay, Quebec, Canada · On-site
Job Description What is the opportunity? As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving te…
Skills: People management, Coaching, Sales management, Business growth, Client relationship management
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? The Executive Assistant is a key member of the global Corporate Communications team directly supporting the Vice President, Wealth Management and Insurance Communications and Vice…
Skills: Executive support, Calendar management, Travel management, Expense management, Microsoft Office
Toronto, Ontario, Canada · On-site
$55k–$65k/yr
Job Description What is the opportunity? The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the bran…
Skills: Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management
Brampton, Ontario, Canada · On-site
Job Description Banking Advisor - Brampton **Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch h…
Skills: Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking
New York, New York, United States · On-site
$165k–$225k/yr
Job Description What is the opportunity? Vice President, Asset Backed Securities Structuring What will you do? Develop and utilize existing models to structure term ABS transactions across all asset classes, interact wit…
Skills: Asset Backed Securities, Financial modeling, VBA, Excel, Intex
Toronto, Ontario, Canada · On-site
$55k–$90k/yr
Job Description What is the opportunity? We are seeking an Administrative Assistant to provide administrative support and coordination activities for a team of people. What will you do? Maintain outlook calendars and man…
Skills: Administrative support, Calendar management, Travel coordination, Expense reporting, Communication
Virden, Manitoba, Canada · On-site
Job Description What is the opportunity? You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You…
Skills: Business development, Client acquisition, Prospecting, Relationship management, Communication
Vancouver, British Columbia, Canada · On-site
Job Description What is the opportunity? In this role as a Senior Data Engineer, you will be responsible for development deliverables for the Finance Data Platform. The Platform, leverages Airflow and Databricks and serv…
Skills: Spark, Scala, Python, Big Data, Databricks
London, England, United Kingdom · On-site
Job Description What is the opportunity? The Associate Director, Senior Algo Developer will help build out our automated electronic trading and algo technology across Rates and FX. The incumbent will provide technical an…
Skills: Java, Algo trading, Electronic trading, Rates trading, FX trading
Vancouver, British Columbia, Canada · Hybrid
Job Description What is the opportunity? Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deli…
Skills: Software Design, Architecture, Python, C++, JavaScript
Minneapolis, Minnesota, United States · Hybrid
$160k–$230k/yr
Job Description What is the opportunity? HYBRID Role ** This position is responsible for providing strategic and tactical direction and support for US WM Operations’ Cost Basis, Performance Reporting, Tax, Statement, Tra…
Skills: Strategic planning, Operational management, Regulatory compliance, Change management, Project management
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The Senior Client Service Advisor acts as the primary point of contact for a portfolio of commercial clients, managing service requests and resolving complaints. They also collaborate with internal teams to provide expert advice, promote digital solutions, and conduct regular service reviews to deepen client relationships.
Candidates must have 3-5 years of experience in credit cards, treasury, and cash management operations within a commercial banking environment. Strong communication, analytical, and problem-solving skills are essential for success in this role.
What is the opportunity?
Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise.
As a Senior Client Service Advisor (SCSA) – Cards, you are a key member of the Client Relationship Team (CRT), specializing in Business and Commercial Cards products and services. You’ll act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships.
What will you do?
Deliver an exceptional client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact
Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective
Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions
Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk
Conduct regular client service reviews to enhance product utilization and identify new opportunities
Educate clients and promote the adoption of digital solutions to enable clients to self-serve efficiently and improve their overall experience
Provide customized product training to clients as needed to support their unique requirements
Contribute to team initiatives and develop expertise in specific solutions (SME subject matter expertise)
Maintain accurate documentation of service queries and complete required reporting for transparency and management
What do you need to succeed?
Must-have:
3-5 years of related experience with strong working knowledge of credit cards, treasury and cash management operations and products, with a focus on commercial cards solutions in a commercial banking environment
Effective communication skills
Strong attention to detail, analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and within a team environment
Nice to have:
Commercial or corporate banking client servicing experience
Visa Commercial Solutions experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
