Toronto, Ontario, Canada · On-site
Job Description Client Advisor - Vaughan - Bilingual (English & Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian) **Please Note: we are hiring multiple candidates for this position. You will be required to b…
Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? As a key member of the performance management team in Capital Markets Finance, this role will manage the global daily and weekly financial reporting results for Capital Markets to…
Skills: Accounting, Business Analytics, Decision Making, Financial Planning and Analysis (FP&A), Interpersonal Relationships
Montreal, Quebec, Canada · On-site
Job Description What is the opportunity? As part of a dynamic team, you will be responsible for assisting an Investment Counsellor and other members of the team in providing daily portfolio maintenance administration and…
Skills: Portfolio Maintenance, Client Service, Account Opening, Trade Processing, Microsoft 365
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? As Manager, you lead by example to deliver results through the combined efforts of the team and by working collaboratively with colleagues and external partners. As the subject ma…
Skills: Anti-Money Laundering (AML), Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation
Halifax, Nova Scotia, Canada · On-site
Job Description What is the opportunity? Join our growing RBC Royal Trust team! As part of the Royal Trust group, as the Estate Administrator you will provide timely and accurate support to our valued clients in respect …
Skills: Estate Administration, Client Communication, Administrative Support, Investment Industry Knowledge, Bilingualism
Toronto, Ontario, Canada · Hybrid
Job Description WHAT IS THE OPPORTUNITY? The Digital Applications & Infrastructure Operations team is seeking a Senior Technical System Analyst to drive operational excellence across our enterprise digital applications p…
Skills: Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management
Calgary, Alberta, Canada · On-site
Job Description What is the opportunity? Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team pro…
Skills: Cash Management, Cash Management Products, Client Relationship Management, Client Service, Commercial Banking Operations
Trois-Rivières, Quebec, Canada · On-site
Job Description What is the opportunity? RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personali…
Skills: Client Account Administration, Account Maintenance, Regulatory Compliance, Client Onboarding, Meeting Coordination
Toronto, Ontario, Canada · On-site
Job Description What is the Opportunity? Support the business through the ownership of the digital experience for RBC’s Cross-Border Banking and Home Financing website — treating it as a living, breathing product that se…
Skills: Website Strategy, CMS Architecture, Conversion Rate Optimization, Information Architecture, Google Analytics
Montreal, Quebec, Canada · On-site
Job Description What is the opportunity? Join RBC Royal Trust's National Tax Services team, where you’ll play a pivotal role in leading high-quality tax compliance work – preparing and reviewing T1 final, Estate and Trus…
Skills: Personal Taxation, Estate Taxation, Trust Taxation, Quebec Income Taxation, Bilingualism
Raleigh, North Carolina, United States · On-site
Job Description What is the Opportunity? Reporting to the Senior Director, Operations Excellence, the Director, Operational Quality & Client Experience is responsible for ensuring end-to-end operational integrity, client…
Skills: Quality Assurance, Complaints Management, Data Analytics, Root-Cause Analysis, Stakeholder Management
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? We are seeking a highly skilled and experienced Staff Engineer to join our Enterprise Architecture team, leveraging their expertise in full-stack development, backend engineering,…
Skills: Python, FastAPI, MongoDB, LLMs, RAGs
Kelowna, British Columbia, Canada · On-site
$65k–$85k/yr
Job Description Our RBC Dominion Securities branch is home to one of the firm’s established, high-performing advisory teams — a group of dedicated professionals with a strong track record of delivering exceptional wealth…
Skills: Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? An exciting opportunity where you will be a key member of the Internal Audit Group Risk Management Financial risk team. As a Senior Manager, you will provide an independent and ob…
Skills: Auditing, Audit Programs, Balance Sheet Management, Capital Adequacy, Counterparty Risk Management
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? We're looking for an experienced Senior Principal AI Engineer who will bring strategic leadership and deep subject-matter expertise in designing and implementing enterprise-scale …
Skills: Distributed ML Systems, GCP, Vertex AI, Generative AI, LLMs
Mississauga, Ontario, Canada · On-site
Job Description What is the Opportunity? The Actuarial Analyst will be responsible for the delivery of the RBC Insurance Economic and Regulatory Capital reporting including a number of the supporting components. This rol…
Skills: Actuarial Modeling, Capital Adequacy, Economic Capital, Insurance Finance, Risk Analysis Management
Minneapolis, Minnesota, United States · On-site
$50k–$80k/yr
Job Description What is the opportunity? As an Operations Risk Specialist I in the Investment Advisor Operations team, you will be responsible for performing a variety of tasks related to the client advisory accounts. Ta…
Skills: Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery
South Bruce Peninsula, Ontario, Canada · On-site
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their…
Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication
Conshohocken, Pennsylvania, United States · On-site
Job Description What is the opportunity? Embrace RBC Wealth Management’s core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Cl…
Skills: Customer Service, Account Management, Compliance, Financial Operations, Communication
Hamilton, Ontario, Canada · On-site
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their…
Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication
Toronto, Ontario, Canada • On-site
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Act as the first point of contact for retail banking clients, welcoming them and resolving everyday banking needs. Proactively identify opportunities to provide client-centric advice and introduce clients to specialized RBC partners for complex needs.
Candidates must be fluent in English and at least one of the specified languages (Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian). Must possess digital literacy, emotional intelligence, and flexibility to work retail branch hours including weekends.
Client Advisor - Vaughan - Bilingual (English & Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian )
Please Note: we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today!
At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter. We value each person’s unique customer service style and encourage you to bring your best to our clients every day.
As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.
Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
A passion for hosting an exceptional client experience
Curiosity, emotional intelligence and empathetic communication skills
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
Personal flexibility to work flex hours
A self-motivated eagerness to learn and determination to succeed
Fluent in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian
Previous retail or customer service experience
Experience in the financial or service industry
Is this job right for you? Check out our video and decide for yourself!
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
