Burlington, Ontario, Canada · Hybrid
Job Description What is the opportunity? You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCA…
Skills: Bilingual Communications, Building Rapport, Collaboration, Communication, Customer Care
Phoenix, Arizona, United States · On-site
$90k–$160k/yr
Job Description What is the opportunity? Serve as direct supervisor relative to all sales and trade-related activities for the complexes assigned. The SRM role is critical to the first line of defense and leading the fir…
Skills: Audits, Compliance, Critical Thinking, Data Gathering Analysis, Decision Making
Nanaimo, British Columbia, Canada · On-site
Job Description What is the opportunity? In this role, you provide peace of mind to clients by providing customized mortgage solutions and advice. Your ability to develop relationships with both internal and external par…
Skills: Mortgage Solutions, Relationship Building, Financial Advice, Sales, Client Loyalty
Guelph, Ontario, Canada · On-site
Job Description What is the opportunity? You will support Relationship Managers (RM) in credit renewal and adjudication of files < $2 MM Total Single Name Exposure, primarily in the Agriculture industry, and including ne…
Skills: Agriculture Industry, Commercial Credit Risk, Commercial Loan Review, Financial Statement Analysis, Small Business Lending
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? We are looking for a high-performing and analytically driven leader to support the evolution of RBC’s Home Equity Financing (HEF) pricing capabilities. As Manager, Strategic Prici…
Skills: Commercial Acumen, Critical Thinking, Financial Planning and Analysis (FP&A), Group Problem Solving, Interpersonal Relationship Management
Aurora, Ontario, Canada · On-site
Job Description Banking Advisor - North York (Bilingual - Mandarin, Cantonese, Filipino, Korean) ** As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple ca…
Skills: Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking
Esterhazy, Saskatchewan, Canada · On-site
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their…
Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication
Toronto, Ontario, Canada · Hybrid
Job Description Grow your business, your way – with RBC As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting yo…
Skills: Client Counseling, Critical Thinking, Decision Making, Interpersonal Relationship Management, Investment Banking
St. Thomas, Ontario, Canada · On-site
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their…
Skills: Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking
Lake Forest, Illinois, United States · On-site
$44k–$70k/yr
Job Description What is the opportunity? Embrace RBC Wealth Management’s core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Cl…
Skills: Customer Service, Account Onboarding, Compliance Standards, Relationship Management, Oral Communications
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? The global Market Data Services team consists of three sub-groups (MDS Administration, MDS Solutions and MDS Compliance) who engage, strategize and support enterprise-wide busines…
Skills: Market Data Compliance, Contract Management, Audit Management, Analytical Thinking, Excel
Toronto, Ontario, Canada · On-site
Job Description What is the Opportunity? Borealis is RBC’s AI and innovation hub, driving enterprise-wide artificial intelligence and emerging technology initiatives. The Borealis Strategy & Transformation team acts as s…
Skills: Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? You will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and secur…
Skills: Critical Thinking, Cyber Security Management, Encryption Software, Group Problem Solving, Information Security Management
East Hants, Nova Scotia, Canada · On-site
Job Description What is the opportunity? As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize o…
Skills: Building Talent, Critical Thinking, Inspiring, Long Term Planning, People Management
Jersey City, New Jersey, United States · On-site
$160k–$275k/yr
Job Description What is the opportunity? RBC is seeing a Director, Risk Engineering (Global Security), who combines deep software engineering expertise with enterprise risk management knowledge. This senior leadership ro…
Skills: Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management
St. John's, Newfoundland and Labrador, Canada · On-site
Job Description What is the opportunity? As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to th…
Skills: Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Planning
Mississauga, Ontario, Canada · On-site
$46k–$70k/yr
Job Description What is the opportunity? We are seeking a highly motivated and detail-oriented individual to join our team as a Group Annuity, Pension Administrator for a one-year term. This role is primarily focused on …
Skills: Bilingualism (English/French), Data Entry, Data Validation, Pension Administration, Time Management
Vaughan, Ontario, Canada · On-site
Job Description Financial Advisor - Vaughan ** As we have many branch locations across this quadrant, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's r…
Skills: Financial Planning, Investment Advice, Credit Analysis, Relationship Management, Sales
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? Provides guidance and support to advisors and marketing on capturing, reporting, analyzing and utilizing customer information. Applies complete knowledge, skills, and best practic…
Skills: Anti-Money Laundering (AML), Business Analytics, Capital Markets, Critical Thinking, Data Analytics
Denver, Colorado, United States · On-site
$80k–$110k/yr
Job Description Job Description What is the opportunity? The Municipal Finance Analyst provides analytical, research and transactional support to investment bankers in all departmental work activities relating to the str…
Skills: Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering
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Manage delinquent and challenging accounts by negotiating payment plans and recovering equipment to mitigate financial loss. Provide empathetic client support and resolve financial concerns to maintain positive partner relationships.
Must be bilingual in English and French with strong interpersonal, communication, and problem-resolution skills. Experience in customer service or the equipment leasing industry is preferred.
What is the opportunity?
You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.
This role requires 4 days in-office at our Burlington location: 5575 North Service Rd, Burlington, Ontario.
What will you do?
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
Contact customers to collect total arrears including past due rental payments, interest, and fees
Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
Negotiate payment plans to reduce loss from a delinquent account
Work with clients, vendors, and asset remarketing companies to recover equipment
Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss
Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
Analyze accounts to determine high priority accounts to be given immediate attention
What do you need to succeed?
Must-have:
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Strong oral and written communication skills
Strong organizational and time-management skills
Ability to work independently and as part of a team
Nice to have:
Past experience in a customer service role where you provided a variety of needs based solutions
Past experience in the equipment leasing industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
