JOB TITLE: IT Support DEPARTMENT: Technology REPORTING LINE: Reports directly to Head of Infrastructure and Cloud Company Overview: Rabbit Care is a pioneering FinTech and InsurTech platform in Southeast Asia, revolution…
Skills: IT Support, Hardware Troubleshooting, Software Troubleshooting, Network Maintenance, System Configuration
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Full-time
bachelor degree
10 Holidays Per Year, Performance-based Bonus, Comprehensive Health Insurance, Social Security Benefits, Provident Fund Contributions
Posted 24d ago
~40 hrs/week
Responsibilities
Provide technical support for Telesales operations by installing, configuring, and maintaining IT equipment and systems. Ensure optimal performance of networks and resolve service issues swiftly to minimize operational disruptions.
Requirements
Requires a Bachelor's degree in IT or a related field and proficiency in English. A minimum of 2 years of experience in IT support is required, preferably within a Telesales environment.
Full job description
JOB TITLE: IT Support DEPARTMENT: Technology REPORTING LINE: Reports directly to Head of Infrastructure and Cloud
Company Overview: Rabbit Care is a pioneering FinTech and InsurTech platform in Southeast Asia, revolutionizing the way people access and manage insurance and financial products. With our advanced comparison tools and digital solutions, we empower consumers to make informed decisions effortlessly. Join us in our mission to innovate and lead in a vibrant, growth-oriented industry.
Job Scope: As a vital member of our IT Support team, you'll play a key role in supporting our dynamic Telesales operations, ensuring our technological infrastructure enables us to serve our customers effectively. You'll tackle challenges head-on, providing reliable technical assistance and contributing to our continuous pursuit of excellence.
Key Tasks:
Support Telesales operations by installing, configuring, and maintaining their IT equipment and systems.
Ensure optimal performance of computer systems and networks used by the Telesales team.
Respond swiftly to service issues and requests, prioritizing timely resolution to minimize disruptions.
Collaborate closely with the Telesales team to understand their technical needs and provide solutions.
Troubleshoot hardware and software issues, ensuring smooth operation of Telesales activities.
Stay up-to-date with technology trends to suggest improvements for Telesales IT infrastructure.
Qualifications:
Bachelors degree in IT or related field.
Proficient in English (speaking, reading, writing) essential for our diverse workplace.
Minimum of 2 years of experience in IT support, preferably with exposure to Telesales operations.
Benefits:
10 holidays per year, ensuring work-life balance.
Performance-based bonus, recognizing and rewarding your contributions.
Comprehensive health insurance for peace of mind.
Social security benefits, securing your future.
Provident fund contributions, enhancing your financial well-being
IT SupportTelesales OperationsInfrastructureCloudFinTechInsurTechHardware TroubleshootingSoftware TroubleshootingNetwork PerformanceSystem ConfigurationTechnical Support
Rabbit Care is Southeast Asia’s leading online insurance and financial product comparison platform.
Industry
Insurance
Company size
501-1,000 employees
Founded
2013
Headquarters
Bangkok
LinkedIn followers
4,712
Total funding
$24M
Rabbit Care is Southeast Asia's leading online insurance (InsurTech) and financial product (FinTech) comparison platform, serving customers across Thailand, Vietnam, and Singapore. Supported by a global consortium of investors, including international VC/PE investors and multinational corporations comprising BTS Group, Korea Investment Partners, Samsung Venture Investment, K-Growth Investment Corp., and Winter Capital, Rabbit Care is dedicated to transparently guiding, empowering, and simplifying financial decisions for over 2 million monthly website visitors.
Our platform offers comprehensive advice and comparisons across 1,500+ insurance (life and non-life) and financial products (loans and credit cards), resulting in over USD 100 million in insurance premiums for 2023. We envision a future where we lead as the foremost online comparison platform across Southeast Asia, empowering customers in multiple Southeast Asian countries with unparalleled value and service, while actively contributing to financial inclusion in the region.
Offices: 1 of Q.House Lumpini Building, 29th Floor, South Sathorn Road, Tungmahamek Sub District, Sathorn District, Q.House Lumpini Building, Bangkok, 10120, TH
InsuranceInsurtechDigital brokerageBancassuranceand Digital commerceInformation TechnologyAppsInsurTechInsuranceInternet
Rabbit Care is Southeast Asia’s leading online insurance and financial product comparison platform.
Industry
Insurance
Company size
501-1,000 employees
Founded
2013
Headquarters
Bangkok
LinkedIn followers
4,712
Total funding
$24M
Rabbit Care is Southeast Asia's leading online insurance (InsurTech) and financial product (FinTech) comparison platform, serving customers across Thailand, Vietnam, and Singapore. Supported by a global consortium of investors, including international VC/PE investors and multinational corporations comprising BTS Group, Korea Investment Partners, Samsung Venture Investment, K-Growth Investment Corp., and Winter Capital, Rabbit Care is dedicated to transparently guiding, empowering, and simplifying financial decisions for over 2 million monthly website visitors.
Our platform offers comprehensive advice and comparisons across 1,500+ insurance (life and non-life) and financial products (loans and credit cards), resulting in over USD 100 million in insurance premiums for 2023. We envision a future where we lead as the foremost online comparison platform across Southeast Asia, empowering customers in multiple Southeast Asian countries with unparalleled value and service, while actively contributing to financial inclusion in the region.
Offices: 1 of Q.House Lumpini Building, 29th Floor, South Sathorn Road, Tungmahamek Sub District, Sathorn District, Q.House Lumpini Building, Bangkok, 10120, TH
InsuranceInsurtechDigital brokerageBancassuranceand Digital commerceInformation TechnologyAppsInsurTechInsuranceInternet