Wichita, Kansas, United States · On-site
PSC Group is building out a customer service team for our Railcar Repair Division and we are actively seeking Customer Service Representatives (CSR). The PSC CSRs will be responsible for front-line communication with cus…
Skills: Customer service, Communication, Logistics, Problem solving, Time management
Martinez, California, United States · On-site
$45/hr–$47/hr
Site Superintendent Job Duties & Responsibilities: • Oversees day to day operations across multiple teams or locations to ensure efficiency, quality, and safety performance • Provides leadership, direction, and…
Skills: Operational leadership, Team management, Safety compliance, Performance metrics, Resource coordination
Martinez, California, United States · On-site
$27/hr–$30/hr
Rail Switching Operator PSC Group is hiring dependable, safety-minded individuals to join our Rail Switching team. This full-time position involves working outdoors to safely move railcars within an industrial facility, …
Skills: Rail switching, Safety compliance, Logistics, Railcar operation, Track list review
Martinez, California, United States · On-site
$27/hr–$30/hr
Chemical Plant Loader PSC Group is hiring a Chemical Loading Operator to join our team! This full-time role offers hands-on training, safety-focused work, and long-term career growth. If you're looking for stability with…
Skills: Product loading, Vessel inspection, Safety compliance, Weight verification, Documentation
Martinez, California, United States · On-site
$35/hr–$38/hr
Dock Operator PSC Group is hiring a Dock Operator! This full-time role involves working outdoors to assist with the safe transfer of oil products and chemicals to and from barges or ships. If you’re looking for a s…
Skills: Dock operations, Crane operation, Hydraulic equipment, Electrical equipment, Mechanical equipment
Martinez, California, United States · On-site
$23/hr–$25/hr
Industrial Administrative Assistant PSC Group is hiring a full-time Administrative Assistant. The ideal candidate is detail-oriented with strong computer skills, responsible for processing paperwork for all rail traffic …
Skills: Microsoft Office, Excel, Outlook, Word, PowerPoint
Martinez, California, United States · On-site
$33/hr–$36/hr
Shift Leader Are you ready to lead with purpose at a company that values people first? PSC Group is looking for a Team Leader who thrives in a servant leadership environment and is passionate about developing others, dri…
Skills: Servant leadership, Team leadership, Safety management, Employee development, Coaching
Pittsburg, California, United States · On-site
Rail Switching Foreman Are you ready to lead with purpose at a company that values people first? PSC Group is looking for a Team Leader who thrives in a servant leadership environment and is passionate about developing o…
Skills: Rail switching, Team leadership, Safety compliance, On-the-job training, Coaching
Morris, Illinois, United States · On-site
$22/hr
Chemical Plant Technician Looking to join a company that values safety, training, and teamwork? PSC Group is hiring a full-time Rail Loader – Switching Technician. This is your opportunity to build a stable, long-t…
Skills: Railcar inspection, Loading arm operation, Rail switching, Safety compliance, Documentation
Pascagoula, Mississippi, United States · On-site
Job Duties & Responsibilities: Clearly communicates goals around operating performance Participates in safety meetings and overall training initiatives Performs safety observations in the field and identifies trends or a…
Skills: Leadership, Safety management, Performance evaluation, Maintenance planning, Locomotive maintenance
Philadelphia, Pennsylvania, United States · On-site
$21/hr
Customer Service Representative PSC Group is now hiring a Customer Service Representative to join our team. The ideal candidate will have strong communication skills, keen attention to detail, advanced computer skills in…
Skills: Communication, Attention to detail, Computer skills, Multi-tasking, SAP
Detroit, Michigan, United States · On-site
$25/hr
Railcar Repair Technician Looking to join a team that values safety and quality training? PSC Group is hiring full-time Railcar Repair Technicians to safely handle heavy equipment, railcars, and tracks while completing a…
Skills: Railcar repair, Mechanical skills, Welding, Cutting, Gouging
Deer Park, Texas, United States · On-site
Shipping Clerk If you’re organized, enjoy working with people, and want to play a key role in daily shipping operations, this could be the perfect fit. As a Shipping Clerk, you’ll be the go-to person for coor…
Skills: Shipping operations, Documentation, Logistics coordination, Communication, Data entry
Toronto, Ontario, Canada · On-site
Warehouse Technician Ready to start a hands-on career with a company that values your work and invests in your future? PSC Group is hiring Warehouse Technicians to join our high-performing operations team. This full-time…
Skills: Plant equipment operation, Control systems monitoring, Field checks, Equipment preparation, Sampling
Natchez, Mississippi, United States · On-site
$25/hr–$30/hr
Team Leader Are you ready to lead with purpose at a company that values people first? PSC Group is looking for a Team Leader who thrives in a servant leadership environment and is passionate about developing others, driv…
Skills: Team leadership, Safety management, Employee coaching, On-the-job training, Operational excellence
Natchez, Mississippi, United States · On-site
$18/hr
Shipping Clerk If you’re organized, enjoy working with people, and want to play a key role in daily shipping operations, this could be the perfect fit. As a Shipping Clerk, you’ll be the go-to person for coor…
Skills: Shipping operations, Logistics coordination, Driver communication, Documentation management, Inventory tracking
Bethune, Saskatchewan, Canada · On-site
Railcar Repair Technician Looking to join a team that values safety and quality training? PSC Group is hiring full-time Railcar Repair Technicians to safely handle heavy equipment, railcars, and tracks while completing a…
Skills: Railcar repair, Mechanical skills, Welding, Cutting, Gouging
Chattanooga, Tennessee, United States · On-site
$35/hr
Tank Barge PIC (Shoreside / MMC Required) PSC Group is seeking a licensed Tank Barge PIC to serve in a vital role as part of our nation’s petroleum and chemical shipping industry. This position requires a U.S. Coas…
Skills: Tank barge operations, Petroleum shipping, Chemical shipping, Safety compliance, Environmental protection
Natchez, Mississippi, United States · On-site
$20/hr
Material Handler / Packaging Technician Become a vital member of PSC Group’s Warehouse Operations Team! This full-time, entry-level technician position provides excellent benefits, training opportunities, and room …
Skills: Forklift operation, Warehouse machinery operation, Quality control, Product loading, Safety compliance
Freeport, Texas, United States · On-site
$23/hr
Class A CDL Driver - Home Daily PSC Group is hiring Drivers for immediate openings! Enjoy short-haul routes with scheduled pick-ups and drop-offs, driving new, company-owned equipment—and be home daily. We offer gr…
Skills: Class A CDL, Short-haul driving, Dry van operation, Grain trailer operation, Roll off trailer operation
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The Customer Service Representative will serve as the primary point of contact for railcar repair customers, managing inquiries, scheduling, and service coordination. They are responsible for ensuring high levels of customer satisfaction by proactively addressing issues and maintaining accurate documentation for billing and logistics.
Candidates should have 3-5 years of experience in customer service, preferably within the railcar industry. Applicants must be at least 18 years old, able to pass a background check and drug screen, and may require a valid driver's license or TWIC card.
PSC Group is building out a customer service team for our Railcar Repair Division and we are actively seeking Customer Service Representatives (CSR). The PSC CSRs will be responsible for front-line communication with customers and understanding their needs, while acting as strong customer advocates through providing impeccable service. This role will serve as a key contact for our customers and will need to proactively and independently interface with internal team members to achieve results that exceed customer expectations. If you are looking for a stable, long-term career in a booming industry, then consider joining the PSC family.
Job Duties & Responsibilities:
• Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution of customer requests, concerns, and general inquiries.
• Coordinate all activity for assigned customer accounts, proactively address issues, and implement solutions.
• Utilize and navigate customer and PSC systems to facilitate scheduling, service, billing, and other transactions.
• Ensure proper communication and handling of material safety data sheets (SDS) to appropriate team members.
• Interact with customers via phone and email regularly to provide top-level support and proactively provide advance information on products and/or services.
• Communicate effectively and efficiently to meet the needs of customers and colleagues.
• Work with customers to define and establish service priorities and collaborate with internal subject matter experts to coordinate customer requirements.
• Follow SOPs and best practices to streamline, automate, and improve front-to-end logistics: from taking initial customer calls to gathering the necessary information to perform the repair work in the field, while gathering and completing customer and regulated forms required to submit accurate and timely invoices.
• Closely coordinate all activity for assigned customer account(s), proactively address issues, and implement solutions to ensure meet goals and projection completion deadlines or targets.
• Provide consistent communication, acknowledgement, and confirmation of service delays or challenges.
• Fields and escalates customer problems and concerns when needed.
• Work with customer to document billing requirements and AR resolution.
• Take part in monitoring the call center 800 number, website, and email inquiries.
• Build a strong working knowledge of workflows, expectations, and rules of PSC software/system requirements, as well as Word, Excel, and various other software tools.
• Track and monitor provided system requirements, KPIs, and metrics.
• Self-starter comfortable working independently with strong time management and organizational skills.
• Performs other duties as assigned.
Job Qualifications:
• 3- 5 years of experience in customer service and the railcar industry is a plus.
• May require a valid Driver’s License and / or a valid TWIC card, depending on work location
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check
• PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.
The leader in product handling and site logistics for the refining, chemical, and marine transportation industries.
PSC Group: the experts in complex logistics operations. PSC group is a trusted provider of specialized logistics and operational support and infrastructure services to leading companies across the refining, chemical, marine, pulp and paper, and rail industries. Our long-standing reputation for safety, reliability, and operational excellence positions us as a key partner in supporting critical industrial supply chains. Our mission is simply to BE THE BEST AT WHAT WE DO. Our 6,000+ employees deliver quality service at more than 125 refineries, terminals, docks, and chemical plants across the U.S. and Canada.
Offices: 6700 Jefferson Hwy, Building 8, Baton Rouge, LA 70806, US · 5055 Preston Avenue, Pasadena, TX 77505, US · 555 N Carancahua St, Suite 630, Corpus Christi, Texas 78401, US · 4749 Twin City Hwy, Suite 260, Port Arthur , TX 77642, US
The leader in product handling and site logistics for the refining, chemical, and marine transportation industries.
PSC Group: the experts in complex logistics operations. PSC group is a trusted provider of specialized logistics and operational support and infrastructure services to leading companies across the refining, chemical, marine, pulp and paper, and rail industries. Our long-standing reputation for safety, reliability, and operational excellence positions us as a key partner in supporting critical industrial supply chains. Our mission is simply to BE THE BEST AT WHAT WE DO. Our 6,000+ employees deliver quality service at more than 125 refineries, terminals, docks, and chemical plants across the U.S. and Canada.
Offices: 6700 Jefferson Hwy, Building 8, Baton Rouge, LA 70806, US · 5055 Preston Avenue, Pasadena, TX 77505, US · 555 N Carancahua St, Suite 630, Corpus Christi, Texas 78401, US · 4749 Twin City Hwy, Suite 260, Port Arthur , TX 77642, US
