New Delhi, Delhi, India · On-site
JOB REQUISITION "Gurgaon” “RH” “Specialist - Application Support and Maintenance” LOCATION NEW DELHI ADDITIONAL LOCATIONS JOB DESCRIPTION KEY RESPONSIBILITIES 1. Ticket Management: o Monitor and manage incoming support t…
Skills: Ticket Management, Batch Stream Management, SQL, Application Support, Light Coding
New Delhi, Delhi, India • On-site
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Manage support tickets and batch job execution for the iTRAC application to ensure operational efficiency. Perform light coding, data validations, and reconciliations while collaborating with cross-functional teams.
Requires a B Tech degree and experience in production support, SQL, and light development. Candidates must have strong communication skills and the ability to work until 9:00 AM PST twice a week.
LOCATION
KEY RESPONSIBILITIES
1. Ticket Management:
o Monitor and manage incoming support tickets related to the iTRAC application.
o Prioritize and categorize tickets based on urgency and impact.
o Collaborate with users and stakeholders to gather necessary information for issue resolution.
o Ensure timely updates and communication with users regarding the status of their tickets.
2. Batch Stream Management:
o Oversee the scheduling and execution of batch jobs within the iTRAC application.
o Monitor batch job performance and troubleshoot any failures or delays.
o Coordinate with relevant teams to ensure that batch processes run efficiently and meet business requirements.
3. Light Coding:
o Perform light coding tasks as needed to enhance application functionality or resolve issues.
o Collaborate with development teams to implement changes and improvements to the iTRAC application.
o Document code changes and maintain version control as required.
4. Manual Validations and Reconciliations:
o Conduct manual validations of data and processes within the iTRAC application to ensure accuracy and compliance.
o Perform reconciliations between different systems and data sources to identify discrepancies and
resolve them promptly.
o Generate reports on validation and reconciliation outcomes for review by management.
5. Collaboration and Communication:
o Work closely with cross-functional teams, including IT, operations, and business units, to address application-related issues and enhancements.
Provide training and support to end-users to maximize the effective use of the iTRAC application.
o Participate in regular meetings to discuss ongoing projects, ticket statuses, and process
improvements.
Key Requirements
Able to work until 9:00 AM PST two times a week.
Some Production Support Experience
Some SQL and light development experience
Good communication Skills
Good documentation Skills
Able to work within a team
Nice to have
Experience with Jira, ServiceNow, Autosys, MFT
Required Qualifications
Graduation: B Tech
Global Business Consulting
Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and its independent and locally owned member firms provide clients with consulting and managed solutions in finance, technology, operations, data, digital, legal, HR, risk and internal audit through a network of more than 90 offices in over 25 countries. Named to the 2024 Fortune 100 Best Companies to Work For® list for the past 10 years, Protiviti has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. The firm also works with government agencies and smaller, growing companies, including those looking to go public. Protiviti is a wholly owned subsidiary of Robert Half Inc. (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
Offices: New Delhi, IN
Global Business Consulting
Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and its independent and locally owned member firms provide clients with consulting and managed solutions in finance, technology, operations, data, digital, legal, HR, risk and internal audit through a network of more than 90 offices in over 25 countries. Named to the 2024 Fortune 100 Best Companies to Work For® list for the past 10 years, Protiviti has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. The firm also works with government agencies and smaller, growing companies, including those looking to go public. Protiviti is a wholly owned subsidiary of Robert Half Inc. (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
Offices: New Delhi, IN
