Jobs at Project Hospitality (Now Hiring) — 22 open

Job DetailsJob Location: Respite Bed - Staten Island, NY 10301Position Type: Full TimeEducation Level: High School/GEDSalary Range: $18.50 - $24.73 HourlyJob Shift: OvernightOvernight Program Operations

Provide direct supervision and oversight of overnight respite bed operations.
Ensure all respite locations remain safe, clean, organized, and compliant with program standards.
Conduct regular safety rounds, wellness checks, and site inspections.
Ensure clients follow program expectations, safety guidelines, and community standards.
Monitor client arrivals, departures, and overnight accommodations.
Address operational issues and communicate concerns to program leadership.

Client Support and Crisis Intervention

Provide trauma-informed support to clients experiencing homelessness and other life challenges.
Respond appropriately to behavioral health concerns, conflicts, and emergency situations.
Utilize crisis de-escalation techniques to maintain safety.
Identify clients requiring additional support and make appropriate referrals to case management, medical, or behavioral health services.
Support harm reduction practices and promote client engagement in services.

Staff Supervision and Leadership

Provide guidance and direction to overnight respite staff.
Ensure staff complete assigned responsibilities, documentation, and required tasks.
Monitor staff adherence to agency policies, confidentiality requirements, and professional standards.
Report staff performance concerns, incidents, and operational barriers to leadership.
Assist with training and mentoring of respite staff.

Documentation and Compliance

Ensure completion of required overnight documentation, including:

Respite bed logs
Client attendance records
Incident reports
Shift reports
Safety check documentation
Supply inventories

Maintain accurate and timely records in accordance with agency and funding requirements.
Ensure compliance with HIPAA, confidentiality standards, DHS requirements, and agency policies.

Safety and Emergency Response

Respond to medical emergencies, safety incidents, and crisis situations.
Contact emergency services when necessary and complete required incident documentation.
Ensure emergency procedures are followed, including evacuation and safety protocols.
Maintain communication with security, outreach teams, and leadership as needed.

Facility and Supply Management

Ensure respite sites maintain appropriate supplies, cleanliness, and client necessities.
Conduct inventory checks and communicate supply needs.
Report maintenance, safety hazards, and environmental concerns promptly.
Ensure sites are secured appropriately during overnight operations.

QualificationsRequired

High School Diploma/GED required; Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred.
Minimum 2 years of experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or vulnerable populations.
Experience with crisis intervention, de-escalation, and case management services.
Strong communication, leadership, and organizational skills.
Ability to work independently during overnight hours.

Preferred

Experience supervising staff in a shelter, respite, outreach, or drop-in center setting.
Knowledge of NYC homeless services systems and community resources.
Experience with documentation systems such as CARES, AWARDS, or similar databases.
CPR/First Aid certification and required agency trainings.

Core Competencies

Leadership and accountability
Crisis management and conflict resolution
Trauma-informed care
Harm reduction principles
Professional boundaries
Documentation accuracy
Client-centered service delivery
Team collaboration
Cultural competency

Physical Requirements

Ability to remain active throughout the overnight shift.
Ability to conduct site rounds and respond to client needs.
Ability to lift and move program supplies as needed.
Ability to work in a fast-paced human services environment.