Manchester, England, United Kingdom · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Claims Administration, Motor Insurance, Conflict Resolution, Case Investigation, Data Processing
Milan, Lombardy, Italy · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Python, Pandas, Numpy, PyTorch, Tensorflow
Madrid, Community of Madrid, Spain · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Python, Pandas, Numpy, PyTorch, Tensorflow
London, England, United Kingdom · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Python, Pandas, Numpy, PyTorch, Tensorflow
Gorizia / Gurize / Gorica, Friuli – Venezia Giulia, Italy · Remote OK
Cerchi una nuova sfida? Ti piacerebbe aiutarci a plasmare il futuro dell’assicurazione motor? Prima potrebbe essere il posto giusto per te. Dal 2015 mettiamo tutta la nostra passione per i dati e la tecnologia al servizi…
Skills: Insurance Sales, Broker Recruitment, Network Management, Performance Monitoring, Training
Milan, Lombardy, Italy · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Product Roadmap Definition, Product Discovery, Prioritization, Agile Methodology, Stakeholder Management
London, England, United Kingdom · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Data Modeling, Performance Optimisation, Data Governance, Data Ingestion, Python
Milan, Lombardy, Italy · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Data Modeling, Performance Optimisation, Data Governance, Python, Spark
Madrid, Community of Madrid, Spain · Hybrid
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Data Modeling, Performance Optimisation, Data Governance, Programming, Data Ingestion
Manchester, England, United Kingdom · On-site
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Claims Management, Strategic Leadership, Financial Acumen, Reserving Philosophy, Litigation Management
Milan, Lombardy, Italy · Remote OK
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Cybersecurity Governance, Risk Management, Compliance, ISO/IEC 27001, NIST CSF
Madrid, Community of Madrid, Spain · Remote OK
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring dri…
Skills: Cybersecurity Governance, Risk Management, Compliance, ISO/IEC 27001, NIST CSF
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The role involves managing the digital processing of motor insurance claims, conducting case investigations, and coordinating between engineers and repairers. Additionally, the administrator handles payment requests, maintains financial logs, and ensures database compliance with UK standards.
Candidates need a strong administrative background in fast-paced environments with specific experience in motor customer claims. Proficiency in office software and a high level of attention to detail for reviewing technical reports and invoices are essential.
Are you looking for a new challenge?
Fancy helping us shape the future of motor insurance?
Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Claims Administrator to join our Claims UK team in Manchester.
Our Claims Team is a pillar of our strategic plan for Prima’s future growth. In this role you will be instrumental in resolving customer complaints, conducting case investigations, and delivering fair, empathetic outcomes. Key qualifications include strong communication and conflict resolution skills, along with strong experience in Motor Customer Claims, with a deep understanding of standard motor insurance processes and the mechanics of the customer journey.
Back-Office Customer Admin: Handle the digital and written processing of claims, reviews, and case investigations. You will manage incoming correspondence, update system files, and resolve task-based administration to ensure fair outcomes.
Engineering & Technical Support: Coordinate the administration between claims handlers, field engineers, and approved repairers. This includes processing engineering reports, tracking repair progress milestones, and updating internal systems.
Payment Administration & Bordereaux Management: Monitor all incoming payment requests, accurately raise and approve transactions, and take responsibility for keeping both internal financial logs and supplier bordereaux meticulously up to date.
Data & System Management: Keep our internal databases meticulously up-to-date. You will ensure all claim documentation, repair invoices, and technical notes are accurately recorded and compliant with UK standards.
Ad-Hoc Administrative Tasks: Take ownership of varied back-office administrative tasks as and when required to keep the UK claims engine running smoothly.
Strong Administrative Background: Proven experience in a fast-paced admin or data-processing role where accuracy and efficiency are key.
Task-Driven Mindset: Someone who loves putting their head down, focusing on digital workflows, and accurately executing a variety of administrative tasks.
Tech-Savvy & Adaptable: Quick to learn new tech, workflow tools, and internal database systems. Good proficiency with standard office software is essential.
Attention to Detail: Excellent organizational skills with an eye for spotting inconsistencies when reviewing reports, invoices, or case data.
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email protected]. Let’s build the future of insurance, together.
Great experience, great price.
Launched in 2015, by 2020 Prima had become the leader in Italy’s online motor insurance market, redesigning and digitalising the entire insurance value chain and building its proprietary technology platforms from the ground up, based on a cutting-edge stack and advanced data analytics capabilities. Prima was backed by some of the world’s most prestigious financial institutions. Goldman Sachs and The Blackstone Group invested in 2018, in what was at the time the largest venture capital round ever raised in Italy. The Carlyle Group joined the shareholder base in 2022. All of these investors exited in November 2025, when Prima became part of the AXA Group. In 2021, Prima launched its Home and Family product and began its journey to become a single point of reference for customers looking to purchase insurance products. In 2022, Prima started its international expansion. Today, we have a team of over 100 professionals in London and more than 90 in Madrid, supporting growth in the UK and Spanish markets. 💻 https://www.prima.it 💻 https://www.helloprima.co.uk 💻 https://www.helloprima.es/
Offices: Piazzale Loreto, 17, Milano, Lombardia 20131, IT · Via Piemonte, 38, Rome, Latium 00187, IT · Stamford Street, London, England SE1 9LS, GB · Calle de Sta Engracia, 23, Monday Chamberì, Madrid , 28010, ES · 100 Cathedral Approach, 1st Floor, X+Why, Manchester , England M3 7FB, GB
Great experience, great price.
Launched in 2015, by 2020 Prima had become the leader in Italy’s online motor insurance market, redesigning and digitalising the entire insurance value chain and building its proprietary technology platforms from the ground up, based on a cutting-edge stack and advanced data analytics capabilities. Prima was backed by some of the world’s most prestigious financial institutions. Goldman Sachs and The Blackstone Group invested in 2018, in what was at the time the largest venture capital round ever raised in Italy. The Carlyle Group joined the shareholder base in 2022. All of these investors exited in November 2025, when Prima became part of the AXA Group. In 2021, Prima launched its Home and Family product and began its journey to become a single point of reference for customers looking to purchase insurance products. In 2022, Prima started its international expansion. Today, we have a team of over 100 professionals in London and more than 90 in Madrid, supporting growth in the UK and Spanish markets. 💻 https://www.prima.it 💻 https://www.helloprima.co.uk 💻 https://www.helloprima.es/
Offices: Piazzale Loreto, 17, Milano, Lombardia 20131, IT · Via Piemonte, 38, Rome, Latium 00187, IT · Stamford Street, London, England SE1 9LS, GB · Calle de Sta Engracia, 23, Monday Chamberì, Madrid , 28010, ES · 100 Cathedral Approach, 1st Floor, X+Why, Manchester , England M3 7FB, GB
