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We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
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We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
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We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Little Britain Township, Pennsylvania, United States · On-site
Entry level
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Industrial Plant Electrician – Night Shift (6PM–6AM)
Little Britain Township, Pennsylvania, United States · On-site
Senior
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
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Full-time
Company Car
Posted 22d ago
~40 hrs/week
Responsibilities
Oversee a regional team of technicians responsible for the installation, maintenance, and repair of packaging systems at customer sites. Partner with the Regional Sales Manager to execute commercial strategies and serve as the primary escalation point for customer and personnel issues.
Requirements
Requires over 5 years of field service management experience, including managing dispersed teams and business processes. Candidates should possess strong interpersonal skills and the physical ability to work in industrial environments, including lifting up to 50 lbs.
Full job description
We're Not Just in the Packaging Business–We're in the "Wow" Business
Pregis is Hiring!
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.
Job Title: Field Service Manager
Reports To: Director of Field Service
Summary of Job
The Field Service Manager’s primary function is the oversight for a team of technicians in their assigned region. Our technicians are responsible for all aspects of maintenance for our equipment at customer sites. This includes but is not limited to installation, repair, uninstall, maintenance and management of Pregis packaging systems and equipment.
In addition to managing the technical team, the Field Service Manager will partner with the Regional Sales Manager to understand the commercial strategy and to ensure successful execution in the assigned region. The Field Service Manager serves as an escalation point to address customer issues, scheduling conflicts and personnel issues. They must be able to collaborate with the different parts of the business, including sales, operations, engineering, customer and counterparts in other regions.
Essential Functions and Responsibilities
Manage the field service team and develop efficient workflows that result in optimum customer service
Analyze operational data to develop initiatives that help drive business improvements
Facilitate and enable the training of their service staff and assist them in goal setting, skill enhancement, and performance review activities.
Facilitate the development and attachment of programs that improve their technical and customer service skills
Own and manage the Regional Service Program(s)
Develop relationships with regional, strategic and enterprise-based customers and distributors
Provide support and guidance to service staff while ensuring they follow company policies and procedures
Investigate and resolve problems resulting from substandard performance
Travel 30% to 40% of the time (company car provided)
Drive quality initiatives to enhance Pregis products, processes, and workflows
Support new product introductions in their region
Manage team financials (Overtime, Travel and Entertainment, Vehicle leases)
Manage and measure team performance against KPIs and SLAs
Education and Experience
5+ years of field service management experience
2+ years’ experience managing dispersed or offsite team members
2+ years’ experience in a role developing and managing of Business Processes
2+ years’ experience with Inventory Management
Experience with SAP, C4C, C4S preferred
Experience with Tableau, preferred
Technical background and ability to understand mechanical troubleshooting, calibration, and maintenance, as well as an electrical aptitude, desired but not required
Experience managing dispersed or offsite team members
Must be able to develop and sustain a culture of growth and advocacy for change
Must be able to work successfully independently with little to no direct supervision
Outstanding customer service skills
Exceptional interpersonal skills and the ability to effectively engage with every level of customer, including senior level clients, internal customers (Pregis directors, managers, and service staff peers).
Excellent oral and written communication skills
Proficient in Microsoft Office
Job Requirements
Ability to lift up to 50 lbs
Comfortable sitting for extended periods in a company vehicle or in an office
Frequent bending, kneeling, and walking long distances
Ability to operate company-issued electronic devices (laptop, iPhone, iPad) for prolonged periods.
Comfortable working at heights, on ladders, and able to obtain a scissor lift certification
Ability to work in various environments including warehouses, manufacturing floors, and outdoor settings
Tolerance to temperature fluctuations
#CORP
Diversity and Inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis.We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.
Visit us at www.pregis.com for more information about Pregis LLC.
Pregis is a leading global provider of innovative protective packaging materials and systems. We design, develop, and deliver high-performance packaging solutions that protect products, improve operational efficiency, and create better brand experiences across consumer and industrial markets.
Our solutions can be found in virtually every industry from ecommerce and logistics to food, healthcare, and manufacturing. Supported by a comprehensive sales, technical service, and distribution network, Pregis partners with customers to solve their biggest packaging and fulfillment challenges.
With over 30 facilities across North America, manufacturing operations in Europe, and an expanding global footprint, Pregis continues to scale with the growing demand for smarter, more sustainable packaging solutions.
We’re always looking for energetic, passionate people ready to make an impact. Opportunities span manufacturing, engineering, finance, sales, marketing, all united by a shared commitment to innovation and customer success.
We’re dedicated to designing packaging that protects both products and the planet. Explore our sustainability initiatives and progress in our latest Environmental, Social and Governance (ESG) Report: https://www.pregis.com/sustainable-packaging/2024-sustainability-report/
Offices: 227 W Monroe St, Suite 4100, Chicago, Illinois, US · The IO Centre Arlington Business Park, Stevenage Hartfordshire, Hertfordshire SG1 2BD, GB · Nijverheidsweg 4 Industrieterrein De Beitel, Heerlen, Limburg 6422 PD, NL · 855 Morse Ave, Elk Grove , IL 60007, US
Inflatable Void Fill & Cushioning SystemsEngineered FoamAir CushioningSheet FoamCustomized Delivery SystemsMailersFoam-in-place systemsPaper Packaging SystemSurface Protection FilmField Technical Service
Pregis is a leading global provider of innovative protective packaging materials and systems. We design, develop, and deliver high-performance packaging solutions that protect products, improve operational efficiency, and create better brand experiences across consumer and industrial markets.
Our solutions can be found in virtually every industry from ecommerce and logistics to food, healthcare, and manufacturing. Supported by a comprehensive sales, technical service, and distribution network, Pregis partners with customers to solve their biggest packaging and fulfillment challenges.
With over 30 facilities across North America, manufacturing operations in Europe, and an expanding global footprint, Pregis continues to scale with the growing demand for smarter, more sustainable packaging solutions.
We’re always looking for energetic, passionate people ready to make an impact. Opportunities span manufacturing, engineering, finance, sales, marketing, all united by a shared commitment to innovation and customer success.
We’re dedicated to designing packaging that protects both products and the planet. Explore our sustainability initiatives and progress in our latest Environmental, Social and Governance (ESG) Report: https://www.pregis.com/sustainable-packaging/2024-sustainability-report/
Offices: 227 W Monroe St, Suite 4100, Chicago, Illinois, US · The IO Centre Arlington Business Park, Stevenage Hartfordshire, Hertfordshire SG1 2BD, GB · Nijverheidsweg 4 Industrieterrein De Beitel, Heerlen, Limburg 6422 PD, NL · 855 Morse Ave, Elk Grove , IL 60007, US
Inflatable Void Fill & Cushioning SystemsEngineered FoamAir CushioningSheet FoamCustomized Delivery SystemsMailersFoam-in-place systemsPaper Packaging SystemSurface Protection FilmField Technical Service