Tulsa, Oklahoma, United States · Remote Solely
Job Title: Technical Support Specialist - 10pm-6am Reports To: Service Support Manager Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of cu…
Skills: Technical Support, Troubleshooting, Remote Diagnostics, Electromechanical Systems, Automated Equipment
Tulsa, Oklahoma, United States · Remote Solely
Job Title: Technical Support Specialist - 2pm-10pm Reports To: Service Support Manager Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of cu…
Skills: Technical Troubleshooting, Customer Communication, Electromechanical Systems, Automated Equipment, PLC
Elgin, Illinois, United States · On-site
$33/hr–$42/hr
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: PLC troubleshooting, Mechanical troubleshooting, Hydraulic troubleshooting, Pneumatic troubleshooting, AC/DC drive systems
Reno, Nevada, United States · On-site
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Sales growth, Business development, Consultative selling, Automation systems, Packaging solutions
Chicago, Illinois, United States · On-site
$64k–$77k/yr
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Financial reporting, Financial analysis, Data quality, Pricing analysis, Margin analysis
Tulsa, Oklahoma, United States · Remote Solely
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Technical support, Troubleshooting, Electromechanical equipment, Automated equipment, Remote diagnostics
Tulsa, Oklahoma, United States · Remote Solely
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Technical support, Equipment troubleshooting, Electromechanical systems, Automated equipment, Remote diagnostics
Anaheim, California, United States · Remote OK
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Mechanical assembly, Mechanical troubleshooting, Calibration, Preventative maintenance, Electrical aptitude
Grand Rapids, Michigan, United States · On-site
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Machine operation, Quality testing, Troubleshooting, Equipment maintenance, Production paperwork
Sussex, Wisconsin, United States · On-site
Production Supervisor - 2nd Shift General Scope of Job: Responsible for the day-to-day operations of the Converting production area. Provide direct supervision to production employees. Plans daily work schedules, determi…
Skills: Production supervision, Lean manufacturing, Team leadership, Employee development, Performance management
Arlington, Texas, United States · On-site
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Plant management, Manufacturing operations, Lean manufacturing, Six Sigma, Continuous improvement
Sussex, Wisconsin, United States · On-site
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Production supervision, Lean manufacturing, Team leadership, Performance management, Safety compliance
Chicago, Illinois, United States · On-site
$87k–$105k/yr
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Procurement, Supply Chain Management, SAP, New Product Development, Bill of Materials
Aurora, Illinois, United States · On-site
$22/hr–$25/hr
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Machine operation, Mechanical troubleshooting, Production monitoring, Quality control, Equipment maintenance
Plymouth, Indiana, United States · On-site
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Leadership, Manufacturing, Troubleshooting, Problem solving, Production management
Glens Falls, New York, United States · On-site
$21/hr–$25/hr
We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and e…
Skills: Tape measure reading, Mathematical skills, Mechanical aptitude, Forklift operation, Powered industrial vehicles
Sutton, Massachusetts, United States · On-site
Job Title: Shipping/Receiving Handler Classification: Hourly non-exempt Reports To: Director of Operations Department: Plant Shipping/Handling Summary of Job The Shipping/Receiving Material Handler is responsible for the…
Skills: Shipping, Receiving, Inventory control, Forklift operation, SAP
Sussex, Wisconsin, United States · On-site
We're Not Just in the Packaging Business– We’re Protecting What Matters. Including Your Future. Why Join Pregis? At Pregis, you're joining more than a packaging company. You're joining a growing, innovative o…
Skills: Machine setup, Troubleshooting, Mechanical aptitude, Equipment maintenance, Quality control
Sussex, Wisconsin, United States · On-site
We're Not Just in the Packaging Business– We’re Protecting What Matters. Including Your Future. Why Join Pregis? At Pregis, you're joining more than a packaging company. You're joining a growing, innovative o…
Skills: Machine operation, Manufacturing equipment, Troubleshooting, Mechanical aptitude, Quality inspection
Sussex, Wisconsin, United States · On-site
We're Not Just in the Packaging Business– We’re Protecting What Matters. Including Your Future. Why Join Pregis? At Pregis, you're joining more than a packaging company. You're joining a growing, innovative o…
Skills: Mechanical aptitude, Machine operation, Quality inspection, Material handling, Forklift operation
Tulsa, Oklahoma, United States • Remote Solely
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The Technical Support Specialist provides remote intake, triage, and recovery for customer production equipment to minimize downtime and avoid unnecessary field service dispatches. They document all support activities in CRM systems and coordinate with field technicians when onsite intervention is required.
Candidates must have at least 3 years of experience in technical support or equipment troubleshooting, specifically with electromechanical or automated machinery. Proficiency in diagnostic tools, structured troubleshooting approaches, and strong communication skills are essential for this role.
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
Key Performance Indicators
Education and Experience
Required:
Preferred:
Job Requirements
Required
Preferred
Competency
#SYS1
Protect. Preserve. Inspyre.
Pregis is a leading global provider of innovative protective packaging materials and systems. We design, develop, and deliver high-performance packaging solutions that protect products, improve operational efficiency, and create better brand experiences across consumer and industrial markets. Our solutions can be found in virtually every industry from ecommerce and logistics to food, healthcare, and manufacturing. Supported by a comprehensive sales, technical service, and distribution network, Pregis partners with customers to solve their biggest packaging and fulfillment challenges. With over 30 facilities across North America, manufacturing operations in Europe, and an expanding global footprint, Pregis continues to scale with the growing demand for smarter, more sustainable packaging solutions. We’re always looking for energetic, passionate people ready to make an impact. Opportunities span manufacturing, engineering, finance, sales, marketing, all united by a shared commitment to innovation and customer success. We’re dedicated to designing packaging that protects both products and the planet. Explore our sustainability initiatives and progress in our latest Environmental, Social and Governance (ESG) Report: https://www.pregis.com/sustainable-packaging/2024-sustainability-report/
Offices: 227 W Monroe St, Suite 4100, Chicago, Illinois, US · The IO Centre Arlington Business Park, Stevenage Hartfordshire, Hertfordshire SG1 2BD, GB · Nijverheidsweg 4 Industrieterrein De Beitel, Heerlen, Limburg 6422 PD, NL · 855 Morse Ave, Elk Grove , IL 60007, US
Protect. Preserve. Inspyre.
Pregis is a leading global provider of innovative protective packaging materials and systems. We design, develop, and deliver high-performance packaging solutions that protect products, improve operational efficiency, and create better brand experiences across consumer and industrial markets. Our solutions can be found in virtually every industry from ecommerce and logistics to food, healthcare, and manufacturing. Supported by a comprehensive sales, technical service, and distribution network, Pregis partners with customers to solve their biggest packaging and fulfillment challenges. With over 30 facilities across North America, manufacturing operations in Europe, and an expanding global footprint, Pregis continues to scale with the growing demand for smarter, more sustainable packaging solutions. We’re always looking for energetic, passionate people ready to make an impact. Opportunities span manufacturing, engineering, finance, sales, marketing, all united by a shared commitment to innovation and customer success. We’re dedicated to designing packaging that protects both products and the planet. Explore our sustainability initiatives and progress in our latest Environmental, Social and Governance (ESG) Report: https://www.pregis.com/sustainable-packaging/2024-sustainability-report/
Offices: 227 W Monroe St, Suite 4100, Chicago, Illinois, US · The IO Centre Arlington Business Park, Stevenage Hartfordshire, Hertfordshire SG1 2BD, GB · Nijverheidsweg 4 Industrieterrein De Beitel, Heerlen, Limburg 6422 PD, NL · 855 Morse Ave, Elk Grove , IL 60007, US
