Customer Service Representative(Account Management)
Portage, Indiana, United States · On-site
Mid level
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Company Description AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established…
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Skills: Crane Operation, Forklift Operation, Packaging, Quality Inspection, Production Scheduling
Company Description AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established…
Skills: CDL Class A, Flatbed Trailer Operation, Steel Hauling, Vehicle Maintenance, Cargo Loading And Unloading
Company Description AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established…
Skills: Water Testing, Pollution Control, Environmental Record Keeping, Laboratory Testing, Microsoft Office
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Skills: Accounts Payable, Purchase Orders, Inventory Management, Data Entry, Microsoft Office Suite
Town and Country, Missouri, United States · On-site
Senior
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Skills: Root Cause Analysis, FMEA, Preventive Maintenance, Predictive Maintenance, CMMS
Town and Country, Missouri, United States · On-site
Senior
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Skills: Root Cause Analysis, FMEA, Preventive Maintenance, Predictive Maintenance, CMMS
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Skills: Process Quality, Continuous Improvement, Claims Management, Corrective Actions, ISO Procedures
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are able to achieve a "culture of excellence" thru the hard work and talent of t…
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Skills: Crane Operation, Forklift Operation, Packaging, Quality Inspection, Production Scheduling
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Skills: Crane Operation, Forklift Operation, Packaging, Quality Inspection, Production Scheduling
Mulatto Bend Landing, Louisiana, United States · On-site
Mid level
Company Description AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established…
Company Description AZZ Inc. is a global leader in providing innovative products and services tailored to industrial markets. With a history built on excellence, we’re committed to delivering top-tier customer solutions …
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer ser…
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are able to achieve a "culture of excellence" thru the hard work & talent of the…
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are able to achieve a "culture of excellence" thru the hard work & talent of the…
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are able to achieve a "culture of excellence" thru the hard work & talent of the…
Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are able to achieve a "culture of excellence" thru the hard work & talent of the…
Company Description AZZ Inc. is a global leader in providing innovative products and services tailored to industrial markets. With a history built on excellence, we’re committed to delivering top-tier customer solutions …
Skills: Plant Management, Production Management, Budgeting, Quality Control, Personnel Management
Customer Service Representative(Account Management)
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Full-time
high school
Posted 19d ago
~40 hrs/week
Responsibilities
Manage existing and new customer accounts to meet sales quotas and increase customer satisfaction. Responsibilities include processing transactions, providing technical product information, and coordinating with production and distribution teams for timely delivery.
Requirements
Requires a high school diploma and 2-5 years of customer service or inside sales experience, preferably in an industrial setting. Candidates must be proficient in Microsoft Office and possess strong communication and organizational skills.
Full job description
Company Description
Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Portage, IN facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is North America’s leading independent coil coating supplier with over 3 million tons of available coating capacity across 15 coating lines in 13 locations. But it’s not just the volume that makes us an industry leader, it’s the service we bring to our customers. We are able to dedicate lines and technical support to very specific coating applications and market sectors, such as appliance, construction, transportation, container and consumer products.
We offer additional in-house processing such as slitting, cut to length, embossing, film lamination, printing, shape correction and product innovation. And, Precoat Metals is well suited to accommodate multiple metal sourcing options and a wide range of metal substrates such as carbon steels, coated steels, aluminum and stainless steel. Nearly a half a century of coil coating processing has taught us that being a true partner with customers requires full commitment of resources and equipment to consistently supply. Which is why Precoat Metals has been a strategic coil coating supplier and partner to many of our customers for decades.
Precoat operates sixteen coating lines at fourteen plants, located in Baltimore, MD, Birmingham, AL, Greenfield, IN, Granite City, IL (2), Hawesville, KY, Houston, TX, Jackson, MS, Kingsbury, IN, Portage, IN, St. Louis, MO, Weirton, WV and Columbia, SC.
Offices: 635 Maryville Centre Dr, Suite 300, St Louis, Missouri 63141, US · 25 Northgate Industrial Drive, Granite City, Illinois 62040, US · 6300 US Highway 12, Portage, Indiana 46368, US · 1095 Mendell Davis Drive, Jacson, Mississippi 39272, US · 4301 S. Spring, St. Louis, Missouri 63116, US
Precoat Metals is North America’s leading independent coil coating supplier with over 3 million tons of available coating capacity across 15 coating lines in 13 locations. But it’s not just the volume that makes us an industry leader, it’s the service we bring to our customers. We are able to dedicate lines and technical support to very specific coating applications and market sectors, such as appliance, construction, transportation, container and consumer products.
We offer additional in-house processing such as slitting, cut to length, embossing, film lamination, printing, shape correction and product innovation. And, Precoat Metals is well suited to accommodate multiple metal sourcing options and a wide range of metal substrates such as carbon steels, coated steels, aluminum and stainless steel. Nearly a half a century of coil coating processing has taught us that being a true partner with customers requires full commitment of resources and equipment to consistently supply. Which is why Precoat Metals has been a strategic coil coating supplier and partner to many of our customers for decades.
Precoat operates sixteen coating lines at fourteen plants, located in Baltimore, MD, Birmingham, AL, Greenfield, IN, Granite City, IL (2), Hawesville, KY, Houston, TX, Jackson, MS, Kingsbury, IN, Portage, IN, St. Louis, MO, Weirton, WV and Columbia, SC.
Offices: 635 Maryville Centre Dr, Suite 300, St Louis, Missouri 63141, US · 25 Northgate Industrial Drive, Granite City, Illinois 62040, US · 6300 US Highway 12, Portage, Indiana 46368, US · 1095 Mendell Davis Drive, Jacson, Mississippi 39272, US · 4301 S. Spring, St. Louis, Missouri 63116, US