Seoul, South Korea · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Sales, POS Operation, Inventory Management, Upselling
On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Sales Strategies, Customer Service, Mentoring, Relationship Building, Inventory Management
Seoul, South Korea · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Store Operations Management, KPI Analysis, Personnel Management, Inventory Management, P&L Management
Melbourne, Victoria, Australia · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Upselling, Cross-selling, Visual Merchandising, POS Operation
Daejeon, South Korea · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Store Management, Staff Management, Customer Service, Inventory Management, VMD
Tokyo, Japan · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Contract Review, Legal Research, Communication Skills, Contract Negotiation, Compliance Management
Thailand · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Retail Sales, Customer Service, Inventory Management, Visual Merchandising, Communication Skills
Bangkok, Thailand · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Retail Sales, Customer Engagement, POS Systems, Inventory Management, Visual Merchandising
Bangkok, Thailand · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Retail Sales, POS Systems, Inventory Management, Upselling
Honolulu, Hawaii, United States · On-site
$16/hr–$16/hr
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Salesmanship, Cashiering, Inventory Management, Product Knowledge
Santa Clara, California, United States · On-site
$19/hr–$19/hr
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Inventory Management, Stockroom Operations, Visual Merchandising, Shipment Processing, Loss Prevention
Semarang, Central Java, Indonesia · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Sales, Retail Operations, Inventory Management, Communication
Danbury, Connecticut, United States · On-site
$59k–$69k/yr
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Retail Leadership, Sales Performance Management, KPI Analysis, Team Development, Customer Experience
Houston, Texas, United States · On-site
$18/hr–$23/hr
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Retail Leadership, Team Management, Visual Merchandising, Inventory Management, Customer Experience
Mississauga, Ontario, Canada · On-site
POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and stra…
Skills: Inventory Management, Customer Service, Communication Skills, Attention To Detail, Time Management
Auburn Hills, Michigan, United States · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Salesmanship, Cashier Operations, Inventory Management, Product Knowledge
Norwalk, Connecticut, United States · On-site
$59k–$69k/yr
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Retail Leadership, Sales Performance Management, KPI Analysis, Team Development, Customer Experience
Marion Township, Pennsylvania, United States · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Retail Management, Team Leadership, Visual Merchandising, Inventory Management, Customer Experience
Bethesda, Maryland, United States · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Retail Management, Team Leadership, Visual Merchandising, Inventory Management, Customer Experience
Des Peres, Missouri, United States · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Salesmanship, Cashiering, Inventory Management, Product Knowledge
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Responsible for customer service, product sales, and POS operations within the retail store. Duties include managing store cleanliness, inventory inspection, and executing promotional events.
Candidates should possess a strong service mindset and proactive communication skills. Experience in retail or an interest in figures and character products is preferred, along with multilingual capabilities.
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
■ 주요 업무 (Key Responsibilities)
1. 고객 응대 및 판매
-고객 안내 및 상품 안내
-신상품 및 인기 상품 적극 제안 (업셀링/크로스셀링)
-결제 및 POS 운영
2. 매장 운영 및 관리
-매장 오픈/마감 업무 수행
-매장 청결 및 진열 상태 유지
-고객 동선 및 체류 경험 고려한 매장 환경 관리
3. 상품 진열 및 재고 관리
-입고 상품 검수 및 진열
-재고 현황 파악
4. 이벤트 및 프로모션 운영
-매장 이벤트 및 프로모션 실행 지원
5. 고객 이슈 대응
-고객 문의 및 컴플레인 응대
-현장 이슈 발생 시 신속 대응 및 보고
■ 자격 요건 (Qualifications)
-고객 응대 및 서비스 마인드 보유
-밝고 적극적인 커뮤니케이션 능력
-책임감 있고 성실한 근무 태도
■ 우대 사항 (Preferred)
-리테일/매장 근무 경험자
-피규어, 캐릭터, 키덜트 상품에 대한 관심
-외국어 가능자 (중국어 / 일본어 / 영어)
-바쁜 환경에서도 안정적인 고객 응대 경험
■ 근무 환경 및 특징
-주말 및 공휴일 포함 스케줄 근무
-고객 유입이 많은 환경으로 피크 시간 대응 역량 필요
-트렌디한 캐릭터/피규어 상품 중심의 리테일 매장
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
any other status or condition protected by applicable federal, state or local law.
To light up Passion and Bring Joy
Founded in 2010, POP MART (09992.HK) is a leading company in the designer collectible and pop culture entertainment industry. Leveraging our ecosystem built around characters and IPs, connecting with our fans through creative, immersive experiences, POP MART aims to light up passion and bring joy to fans everywhere. With a core focus on designer collectibles, theme parks & experiential services, and digital entertainment, we manage and represent exceptional artists globally. Our IP portfolio includes dozens of iconic characters loved by fans worldwide, such as MOLLY, DIMOO, THE MONSTERS, HIRONO, TWINKLE TWINKLE, and SKULLPANDA. Our products are avaible in more than 30 countries and regions via 570+ offline stores, 2,500+ roboshops, and on major e-commerce platforms. The company went public on the Hong Kong Stock Exchange in 2020.
Offices: 36/37F, Block A, Posco Center, Hongtai east street, Chaoyang district, Beijing, PRC, Beijing, Beijing 100000, CN
To light up Passion and Bring Joy
Founded in 2010, POP MART (09992.HK) is a leading company in the designer collectible and pop culture entertainment industry. Leveraging our ecosystem built around characters and IPs, connecting with our fans through creative, immersive experiences, POP MART aims to light up passion and bring joy to fans everywhere. With a core focus on designer collectibles, theme parks & experiential services, and digital entertainment, we manage and represent exceptional artists globally. Our IP portfolio includes dozens of iconic characters loved by fans worldwide, such as MOLLY, DIMOO, THE MONSTERS, HIRONO, TWINKLE TWINKLE, and SKULLPANDA. Our products are avaible in more than 30 countries and regions via 570+ offline stores, 2,500+ roboshops, and on major e-commerce platforms. The company went public on the Hong Kong Stock Exchange in 2020.
Offices: 36/37F, Block A, Posco Center, Hongtai east street, Chaoyang district, Beijing, PRC, Beijing, Beijing 100000, CN
