Moab, Utah, United States · On-site
Summary of Essential Job Functions Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide ac…
Skills: Guest Relations, Concierge Services, Front Desk Operations, Communication, Conflict Resolution
Wilmington, Delaware, United States · On-site
What You’ll Do: For weary travelers, you’re more than a bartender. You’re a friendly face at the end of a long flight or a stressful day. In addition to expertly mixing cocktails and serving up ice-cold…
Skills: Bartending, Cocktail mixing, Customer service, Food and beverage knowledge, Menu promotion
Wilmington, Delaware, United States · On-site
What You’ll Do: Flawless service is the centerpiece of hospitality—and hospitality is something we take pretty darned seriously. Our Servers are responsible for assisting guests with food and beverage choices…
Skills: Customer service, Menu knowledge, Upscale dining service, Communication, Team collaboration
Wilmington, Delaware, United States · On-site
What You’ll Do: Looking to start a career in the kitchen? The Food Prep Cook is a great entry-level opportunity for you! You’ll gain on the job experience in cold food prep, keeping a sanitary workspace, and …
Skills: Food preparation, Sanitation, Kitchen safety, Recipe adherence, Inventory management
Wilmington, Delaware, United States · On-site
What You’ll Do: Our Cook is responsible for the flawless preparation and presentation of the menu created by the Executive Chef and for making sure our guests receive an unparalleled dining experience. No pressure.…
Skills: Food preparation, Kitchen equipment operation, Recipe adherence, Time management, High-pressure environment management
Wilmington, Delaware, United States · On-site
What You’ll Do: Looking to get a start in the Food & Beverage industry? Hate the idea of sitting behind a desk all day? As a Steward, you’ll be staying active on your feet providing support and assistance to …
Skills: Dishwashing, Sanitation, Cleaning, Physical stamina, Teamwork
San Bernardino County, California, United States · On-site
RESET Joshua Tree At RESET, the desert takes center stage. Nestled just outside Joshua Tree National Park, in the city of Twentynine Palms, Reset Hotel provides unique access to some of the most iconic views in the Unite…
Skills: Guest services, Front desk operations, Food and beverage service, Barista skills, Mixology
Portland, Oregon, United States · On-site
What You’ll Do: Our breakfast cook is responsible for the flawless preparation and presentation of the breakfast menu and for making sure our guests receive an unparalleled breakfast experience. No pressure. Here a…
Skills: Food preparation, Menu presentation, Kitchen equipment operation, Inventory management, High-pressure environment management
Jacksonville, Florida, United States · On-site
What You’ll Do: Flawless service is the centerpiece of hospitality—and hospitality is something we take pretty darned seriously. Our Servers are responsible for assisting guests with food and beverage choices…
Skills: Customer service, Menu knowledge, Communication, Upscale dining, Food handling
Jacksonville, Florida, United States · On-site
What You’ll Do: To some, you’re a person who makes drinks. To others, you’re a friend, confidant, part-time therapist and the #1 reason they got up this morning. Our Baristas are responsible for prepari…
Skills: Customer service, Coffee preparation, Inventory management, Communication, Multi-tasking
District of Columbia, United States · On-site
$68k–$70k/yr
We are seeking a dynamic Rooms Manager with strong leadership skills, extensive experience in guest services and front office operations as well as housekeeping, and a proven ability to lead and develop high-performing t…
Skills: Leadership, Front office operations, Housekeeping management, Guest services, Team development
Fairfax County, Virginia, United States · On-site
What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for …
Skills: Leadership, Teamwork, Staffing, Scheduling, Expense management
Portland, Oregon, United States · On-site
What You’ll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making s…
Skills: Team leadership, Housekeeping management, Staff training, Quality control, Customer service
Loudoun County, Virginia, United States · On-site
What You’ll Do: As a hotel, we offer a lot of different services: from catering to rooms to entertainment to banquets, we do it all. And we need someone to help us get the word out. As the Director of Sales & Marke…
Skills: Sales strategy, Marketing strategy, Team leadership, Staff training, Hospitality industry research
District of Columbia, United States · On-site
What You’ll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest expe…
Skills: Housekeeping, Customer service, Cleaning, Time management, Attention to detail
District of Columbia, United States · On-site
What You’ll Do: For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, you help create guest expe…
Skills: Cleaning, Dusting, Polishing, Vacuuming, Customer service
Irving, Texas, United States · On-site
Job Summary Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure env…
Skills: Security patrol, Emergency response, Communication, Surveillance, Safety compliance
Irving, Texas, United States · On-site
Job Summary Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure env…
Skills: Security patrolling, Emergency response, Surveillance, Communication, Conflict resolution
Anne Arundel County, Maryland, United States · On-site
What You’ll Do: We want you to look after this hotel as if it were your home. You'll make sure broken things get fixed, and more importantly, you'll create a detailed program to ensure they don't break in the first…
Skills: HVAC maintenance, Electrical systems, Plumbing, Preventative maintenance, Capital project management
New Castle County, Delaware, United States · On-site
What You’ll Do: We’re looking for the ultimate Jack (or Jill)-of-All-Trades. Our Maintenance Technicians are responsible for maintaining and repairing all hotel equipment from kitchen, laundry and plumbing to…
Skills: Electrical repair, Plumbing, HVAC maintenance, Refrigeration repair, Carpentry
Moab, Utah, United States • On-site
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The Guest Service Agent is responsible for greeting guests, managing the registration process, and acting as a concierge to provide local recommendations. They also handle guest accounts, resolve complaints, and ensure the cleanliness and safety of the resort facilities.
Candidates must possess strong communication skills in English and the ability to work effectively in a team environment. The role requires basic mathematical proficiency, computer literacy, and the physical ability to stand and move throughout the front office area.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Act as the guest’s concierge, recommending and planning activities with local offerings, including partnerships made at Lionsback Resort and in town.
Abilities Required
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences. As a company we're committed to our core values of respect for one another, our communities and the planet. We manage with a dedication to sustainability, a tradition of teamwork and a passion for innovation and entrepreneurship. Committed to diversity + inclusion, our people-first mindset lies at the center of our corporate DNA. Our vision inspires our approach. We build relationships. We create value- driving top line revenue and bottom line results for our owners. Join us and join the future of hospitality!
Offices: 5425 Wisconsin Avenue, Suite 700, Chevy Chase, MD 20815, US
People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences. As a company we're committed to our core values of respect for one another, our communities and the planet. We manage with a dedication to sustainability, a tradition of teamwork and a passion for innovation and entrepreneurship. Committed to diversity + inclusion, our people-first mindset lies at the center of our corporate DNA. Our vision inspires our approach. We build relationships. We create value- driving top line revenue and bottom line results for our owners. Join us and join the future of hospitality!
Offices: 5425 Wisconsin Avenue, Suite 700, Chevy Chase, MD 20815, US
